Commercial Manager - Digital Services

Package Description

• Competitive salaries
• Excellent training & development opportunities
• Paid Holidays
• Workplace pension scheme
• Staff Discount
• Travel Loans and more…..

Overview of the role

This role is critical to the success and growth of our private healthcare services, with a core focus on our Weight Management offering. The purpose is to lead and scale a high-performing clinic operation that delivers safe, compliant, and clinically effective care—while driving commercial success. The vision is to establish Well as a trusted provider of private healthcare, with Weight Management as a flagship service. This role blends clinical oversight, operational leadership, and commercial thinking to drive sustainable growth in a highly competitive and fast-evolving space.

This is a hybrid working role with 3 days in the office or on working across sites.

Main Responsibilities

• Clinic & Workforce Management

Oversee pharmacist and clinic scheduling, ensuring cover for annual leave to maintain service continuity. Lead training for new pharmacists, technicians, and colleagues delivering the Weight Management service. Maximise service availability.

• Revenue & Growth Delivery

Develop and implement strategies to drive revenue, improve patient retention, and identify cross-sell and partnership opportunities to support patient acquisition and long-term engagement.

• Market & Competitor Insight

Conduct ongoing market research and competitor analysis. Monitor pricing models to ensure Well remains competitive in a fast-moving market.

• Marketing & Engagement

Collaborate with marketing teams to engage existing patients, acquire new ones, and design win-back strategies using email, SMS, and other channels.

• Clinic Operations & Patient Experience

Support remote pharmacist teams, optimise appointment scheduling, and manage patient flow to maximise clinic capacity and improve the end-to-end patient journey, including proactive issue resolution for deliveries and faulty devices.

• Technology & Data Utilisation

Lead the implementation and optimisation of CRM platforms and digital tools such as Monday.com to generate insights, improve processes, and enhance service delivery through data-driven decision-making.

• Compliance & Clinical Governance

Ensure full compliance with regulatory standards across all clinics, uphold patient safety, and conduct regular audits to maintain quality and ethical care delivery.

• Financial Oversight & Supply Chain

Track clinic and patient performance metrics, manage costs through efficient resource planning, and work closely with the Pharmacy team to maintain appropriate stock levels. Partner with Customer Services to ensure timely payment recovery.

• Supplier & Service Development

Foster strong relationships with suppliers like Eli Lilly and Novo Nordisk to unlock growth opportunities. Explore service enhancements including Click & Collect and in-store delivery models

Key knowledge and skills required for the role:

• Great communicator and enjoy working with lots of different people and departments.

• Commercial Acumen

• Have an analytical mindset and be able to easily recognise gaps and opportunities through data analysis.

• Experience in creating marketing strategies and be able to plan and execute those while supporting a team.

The Ideal Candidate

Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.

Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.