Job Title: Customer Services Coordinator
Reports to and Accountable to: Customer Services Manager
Job Purpose: To assist the Customer Services Manager in managing the Department to provide a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.
Scope: The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.
Key Responsibilities:
1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently within agreed SLA.
2. Interface with customers external/internal stakeholders to handle all telephone and email traffic predominantly for post-sales service functions but dealing with other queries may be required.
3. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
1. First point of contact for day-to-day business and customer requirements.
1. Work within the guidelines of the NHBC/Premier Guarantee.
1. Ensure accuracy of all customer details and all communication is co...
Reports to and Accountable to: Customer Services Manager
Job Purpose: To assist the Customer Services Manager in managing the Department to provide a high quality service to our customers, safely, professionally and within agreed or reasonable timescales.
Scope: The Customer Service Coordinator will deliver first class service to our customers throughout the customer service process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.
Key Responsibilities:
1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently within agreed SLA.
2. Interface with customers external/internal stakeholders to handle all telephone and email traffic predominantly for post-sales service functions but dealing with other queries may be required.
3. Maintain a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
1. First point of contact for day-to-day business and customer requirements.
1. Work within the guidelines of the NHBC/Premier Guarantee.
1. Ensure accuracy of all customer details and all communication is co...