Operations Manager for VAS & ICRT (Mental Health)

Operations Manager for VAS & ICRT (Mental Health)Location: Birmingham, B1 2RA (with hybrid working)Salary: £50,087 (full time equivalent), £40,070 pro rata for 30 hours per weekHours: 30 hours per weekContract: Permanent
Operations Manager for Vulnerable Adults Service (VAS) & Intensive Community Rehabilitation Team (ICRT) Services Mental Health
This is a great opportunity to use your expertise and knowledge and join a passionate team dedicated to ensuring the best services are provided for people experience poor mental health.Our 4 Operations Manager roles oversee the 4 pillars of Birmingham Minds work, line managing the service managers for each service and maintaining strategic relationships with key stakeholders. A typical week will see a varied mix of working with colleagues on the Senior Leadership Team, liaising with commissioners, and supporting service managers with developing services and key challenges.
The VAS and ICRT services provide highly targeted and impactful support to people who access them, and we are looking for people with passion, who set high standards, love to see people thrive, and enjoy collaborating to deliver the best services for others. We pride ourselves on our engagement with service users in all areas, and our levels of lived experience in staff across the organisation, so any personal lived experience is a plus.
This role is responsible for the operational management of two services covering 3 contracts:

• Vulnerable Adults Service (VAS): funded by Birmingham City Council and provides vital mental health support to the citizens of Birmingham in their own homes. The two contracts are Supported Housing for those in serious need, and the Lead Worker service for floating support in peoples homes. It is a well-established service, with a strong team delivering highly valued support.

• Intensive Community Rehabilitation Team (ICRT): one of our newest services, it is co-located with clinical staff from Birmingham and Solihull Mental Health Trust (BSMHT). ICRT is an alternative to inpatient rehabilitation, and the team provides highly flexible and adaptive support to service users, resulting in earlier and sustained recovery. The service is currently expanding, so this is an exciting time.

More people than ever need our services, and there is always more demand than we can support, so there are always challenges and limits to resources. This is part of what makes the role exciting, as there is always room to create and evolve how services work to be most effective, and it means you will need to have resilience in your approach and be able to collaborate to solve problems. We think this is a great role and offers a unique opportunity for the right candidate and look forward to hearing from you.
Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with. We strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich our teams. We are also committed to changing the ethnic diversity of our management team and particularly encourage applicants from minority communities to apply for this role.

Closing date for applications is Wednesday 16th July 2025Interviews will be held on Thursday 24th July 2025Possible second stage interviews on Friday 1st August 2025