Panel Services Senior Manager

About the NMC

Our vision is safe, effective and kind nursing and midwifery practice that improves everyone’s health and wellbeing. As the independent regulator of more than 841,000 nursing and midwifery professionals, we have an important role to play in making this a reality.

Our commitment to equality, diversity, and inclusion

The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer.

We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity and welcome applications from under-represented groups.

Details of our EDI work and plans are here: https://www.nmc.org.uk/about-us/equality-diversity-and-inclusion/

About the Team

The Panel Support Team ensures that NMC Panel Members and Legal Assessors are efficient, engaged, technically proficient, empathetic in their approach and reflect the diversity of the communities we serve. We manage the selection and appointment, induction and onboarding, ongoing training and continuous development, and performance of over 580 Panel Members and Legal Assessors. We also manage and deliver the Hearings Coordinator induction training programme.

About the Role

This role is offered on a fixed term basis until October 2026

Salary ranges

London £61,633 - £68,481

Edinburgh £57,317 - £63,686

The Panel Support Team Manager will play a key role in supporting the Head of Panel Support to ensure the NMC has sufficient, well trained and high-quality panel members in order for Fitness to Practise panel decision making to be made effectively.

They will provide strong leadership and direction to the team, ensuring they facilitate and support the teams to enable them to achieve the department or directorate’s objectives.

They will have responsibility for the recruitment, training and performance monitoring of fitness to practise panel members and legal assessors ensuring the organisation has access to high calibre individuals who make a positive contribution to our aim of protecting the public.

They will oversee the management of panel member and legal assessor performance monitoring frameworks, approve investigations into alleged failings to adhere to contractual terms or relevant codes of conduct and providing appropriate reports to the Appointments Board and where necessary, supporting decisions relating to suspension or termination of appointment.

They will be responsible for working effectively and collaboratively with colleagues across the Professional Regulation directorate and the wider organisation to ensure the safe and effective delivery of the Fitness to Practise plan.

About You

• Experience of developing operational systems and processes.
• Experience of developing and leading on communication strategies to a large and diverse range of internal and external stakeholders.
• Successful track record of delivering outcomes within a performance management framework.
• Excellent written and oral communication including presentation skills.
• Facilitative and collaborative working style, able to engage with and build good relationships with colleagues and stakeholders.
• Excellent people and stakeholder management skills, able to demonstrate a track record of managing teams in a motivational manner.
• Able to identify problems and deliver practical solutions.

Benefits

• 30 days annual leave.
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Additional Information

Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.

Hybrid Working Policy

We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before making your application please ensure your able to commit to working in one of our office locations twice per week. If you are applying for a part time role please pro-rata office attendance based on number of day you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.