Job Title:Receptionist
Responsible to:Operational Specialists
Accountable to:NEWL Place Based Operational Manager
Hours:10 hours per week average. 4 week rolling rota. Option to pick up bank shifts also.
Pay:£12.45 per hour - weekend, overnight enhancements apply
Base:Rossendale Minor Injuries Unit
The Role
To provide a high-quality reception service at the Rossendale Minor Injuries Unit.
Duties and Responsibilities
- To greet patients and process information received accurately
- To be able to follow strict procedures and protocols at all times
- Utilise the appointment diaries via Adastra
- Work effectively under pressure in a calm & confident manner
- Inform clinicians of any deteriorating patients in the waiting room
- When necessary, to be able to complete stocktakes of medical equipment
- To complete routine administration checks when working overnight
- Ensure full patient confidentiality at all times
- To work individually or as part of a team
- To undertake all relevant training consistent with the requirements of the post
- To be flexible in roles undertaken according to the business need
- To undertake all relevant training consistent with the requirements of the post
- To adhere to FCMS Policies and Procedures at all times.
General Duties:
- To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
- Maintain good relationships with other members of staff and stakeholders across all disciplines
- To follow safe working practices and to comply with local Health and Safety policies and procedures
- To recognise the importance of patient experience and patient feedback
Information Governance:
- Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
- Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Safeguarding
Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any.Safeguarding is everyones responsibility.
Training and Support
- Contribute to own training needs and participate in relevant in-service training
- Train and support new members of staff
- Undertake mandatory training and complete in the timescale required
- To attend staff meetings where required
- Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
- The post holder will be expected to attend any necessary courses that provide relevant training.
Other Duties
This Job Description will be periodically reviewed in the light of developing work requirements.
This is an evolving role and, therefore, these duties are not exhaustive.
The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.
Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see how important we can become
Brave: We challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Education And in Service Training
Be fully conversant in all the clinical computer systems used within FCMS
Attend relevant study/induction days, seminars, courses etc, for individual development and for the benefit of the service.
Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business.On no account must such information be divulged to anyone who is not authorised to receive it.Confidentiality of information must be preserved at all times whether at or away from work.FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns.
Data Protection Act, 2018
Carry out any requirements within the duties applicable to the Data Protection Act, 2018.
Health And Safety At Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide.It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
Harassment And Bullying
The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
Fire Training
Each member of the staff has a statutory obligation to attend a Fire Lecture each year.It is the responsibility of each member of staff to ensure that they comply with this legal requirement.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
PERSON SPECIFICATION
Experience Essential
Experience of dealing with the general public
Reception & Admin experience
Evidence of good organisation skill
Excellent customer service skills
Empathetic to staff and patient needs
Act with dignity and respect
Sound working knowledge of Microsoft packages including Word, Excel and Outlook
Ability to manage and prioritise workload whilst working under pressure
Excellent interpersonal skills including verbal and written communication
Be emotionally intelligent
Desirable
Experience within a healthcare environment
Experience of working with clinical IT systems
Understanding and knowledge of Information Governance
Experience of knowledge of safeguarding
Qualifications Essential
Desirable
EDCL or equivalent
NVQ in business administration or equivalent
GCSE/OLevel English and Maths
Communication Essential
Excellent oral and written skills
Excellent interpersonal skills with the ability to deal with difficult situations
Ability too adapt communication style in relation to the circumstance
Desirable
Other Essential
Diplomatic/tactful and understands importance of confidentiality
Ability to work calm under pressure
Enthusiastic and positive
Openness to learn new skills and apply these within the role
Professional conduct
Able to demonstrate compassion and
Self-motivation
Smart appearance
Enthusiastic and positive
Always aims for the best possible outcome for both staff and patients
Flexible
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.