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Customer Care Coordinator - £29,000 - Birmingham - Permanent
Introduction
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
The Role:
- Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.
- Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
Key Skills:
- Customer Service experience within the House Building/Construction industry
- Excellent communication skills
- Excellent attention to detail
For more information please apply below or contact Chris Ellis at Wheatstone Solutions...

Customer Care Coordinator

Join ICARE Living - Empowering Exceptional Care *Position:* Experienced Complex Care Coordinator
*Salary:* £27,000 per annum + Mileage Reimbursement at £0.25 per mile + New Business Bonus Scheme Are You Ready for a Rewarding Challenge in Complex Care? If you are flexible, outgoing, and skilled at juggling priorities, we have an exciting role for you. Join ICARE Living and support the delivery of high-quality complex clinical care to adults and children in the community. Job Summary As a Complex Care Coordinator, you will:
* *Support and Manage*: Lead our Peripatetic Care Assistants, ensuring their effectiveness in delivering care.
* *Collaborate*: Work closely with our Care Managers to manage care packages and uphold the highest standards.
* *Ensure Safety*: Support our clinical team in maintaining staff training and competencies to ensure client safety.
* *Travel*: Be prepared to travel to the Northeast, with accommodation and meals provided. About You You thrive on problem-solving and enjoy being part of a fast-paced team while maintaining a methodical attention to detail. As a confident driver, you will be flexible and adaptable, able to amend plans at short notice. About Us We are a rapidly growing community complex care company dedicated to providing excellent clinical care to people in their own homes. While expanding across the UK, we prioritize maintaining a positive and professional reputation with professionals, clients, and staff. Your Requirements
* *Experience*: Background in care, particularly as a Coordinator.
* *Skills*: Proficient in rota planning and effective communication.
* *Qualifications*: Hold at least NVQ Level 3 in care with a willingness to complete a management and leadership course.
* *Attributes*: Enthusiastic, caring, kind, dynamic, and driven to deliver the best quality service. Benefits
* *Core Hours*: Monday to Friday, 9am – 5:30pm, with flexibility around these hours.
* *Bonus*: New Business Bonus Scheme.
* *Pension*: Enrollment in our pension scheme.
* *Career Development*: Opportunities for growth and development.
* *Work-Life Balance*: Manage your own diary to accommodate social and family needs. Values Statement At ICARE Living, we uphold strong moral principles, kindness, and professionalism in every aspect of our work. We are problem-solvers who strive for outstanding performance. Philosophy We believe in empowering individuals and providing personalized care that honors the unique needs of each client. We place clients at the center of their care, ensuring happiness for them and their families. Vision Our vision is to be an exceptional provider of outstanding complex care, prioritizing the needs and aspirations of those we care for and maintaining national recognition for our clinical excellence and values-driven approach. Join Our Team If you are ready to make a difference in complex care, apply now to join our team at ICARE Living. *Job Types:* Full-time, Part-time, Permanent Job Types: Full-time, Permanent Pay: £27,000.00 per year Benefits:
* Casual dress
* Company pension
* On-site parking
Schedule:
* Flexitime
* Monday to Friday
* Weekend availability Licence/Certification:
* Driving Licence (required) Willingness to travel:
* 25% (preferred) Work Location: In person

Care Coordinator - Complex Care

Customer Care Coordinator - Residential My client is looking to recruit two customer care coordinators. As part of the aftercare team you will be responsible for multiple projects throughout the defects liability period, and liaise between, the customer care team, customer, and contractor. Duties include:
Ensure all calls received into the department are answered professionally and courteously and issues logged appropriately.
Maintain the relevant Customer Service log/monitor.
Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc.
Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices, and forward for payment. Arrange contra-charges where necessary.
Liaise with the Buying department - order materials as and when required.
Coordinate the schedule of work for the maintenance team.
Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
Carry out other appropriate ad hoc duties as and when required.
Support the customer and ensure a satisfactory service has been received For further information please contact Heidi Genner...

*Job Title: Experienced Complex Care Coordinator* *Job Summary:*
_*Are you flexible, outgoing, and skilled at juggling priorities? *_If so, we have an exciting role for you. We are seeking dynamic individuals to support the delivery of excellent quality complex clinical care to adults and children in the community. As a Complex Care Coordinator, you will be responsible for managing and supporting our Peripatetic Care Assistants, ensuring their effectiveness in delivering care. You will play a pivotal role in supporting our Care Managers to successfully manage care packages and uphold the highest standards. Additionally, you will support our clinical team in maintaining staff training and competencies to ensure client safety. Travel to the Northeast may be required, with accommodation and meals provided. *About You:*
You thrive on problem-solving and being part of a fast-paced team while maintaining methodical attention to detail. As a confident driver, you will be flexible and adaptable, able to amend plans at short notice. *About Us:*
We are a rapidly growing community complex care company dedicated to providing excellent clinical care to people in their own homes. While expanding across the UK, we prioritize maintaining a positive and professional reputation with professionals, clients, and staff. *Your Requirements:*
* Experienced in a Care background, particularly as a Coordinator
* Proficient in rota planning and effective communication
* Hold at least NVQ Level 3 in care with a willingness to complete a management and leadership course
* Enthusiastic, caring, kind, dynamic, and driven to deliver the best quality service *Salary:*
Your salary will be _*£27,000*_per annum with mileage reimbursement at 0.25p per mile. Additionally, you will be eligible for our new business bonus scheme. *Benefits:*
* Core Hours: Monday to Friday, 9am – 5:30pm, with flexibility around these hours
* New Business Bonus Scheme
* Pension enrollment
* Career development support with opportunities for growth and development
* Work-Life Balance: Manage your own diary to accommodate social and family needs *Values Statement:*
At iCare Living, we uphold strong moral principles, kindness, and professionalism in every aspect of our work. We are problem-solvers who strive for outstanding performance. *Philosophy:*
We believe in empowering individuals and providing personalized care that honors the unique needs of each client. We place clients at the center of their care, ensuring happiness for them and their families. *Vision:*
Our vision is to be an exceptional provider of outstanding complex care, prioritizing the needs and aspirations of those we care for and maintaining national recognition for our clinical excellence and values-driven approach. If you are ready to make a difference in complex care, join our team at iCare Living. *Job Types:* Full-time, Part-time, Permanent Job Types: Full-time, Permanent Pay: £27,000.00 per year Benefits:
* Casual dress
* Company pension
* On-site parking
Schedule:
* Flexitime
* Monday to Friday
* Weekend availability Licence/Certification:
* Driving Licence (required) Willingness to travel:
* 25% (preferred) Work Location: In person

Care Coordinator - Domiciliary Care Location: Sutton Coldfield
Hours: Full-time, 40 hours per week
Salary: Competitive, based on experience About Us: Acqhired is recruiting on behalf of a leading domiciliary care provider based in Sutton Coldfield, committed to delivering high-quality care services to our clients in the comfort of their own homes. Role Overview:
They are seeking a passionate and dedicated Care Coordinator to join their team. The Care Coordinator will be responsible for managing and coordinating care services for their clients, ensuring that all care plans are tailored to meet individual needs and preferences. The successful candidate will work closely with their care staff, clients, and their families to ensure the delivery of person-centred care that promotes independence, dignity, and well-being. Key Responsibilities:
Coordinate and schedule care visits, ensuring that all allocated hours are effectively managed and utilised.
Conduct client assessments and develop personalised care plans in collaboration with clients, their families, and care staff.
Monitor and review care plans regularly to ensure they meet the changing needs of clients and comply with regulatory standards.
Conduct regular supervisions and appraisals for care staff, providing constructive feedback and identifying areas for development.
Liaise with healthcare professionals, social services, and other external agencies to coordinate care services and support multi-disciplinary working.
Maintain accurate and up-to-date records of client assessments, care plans, and staff training and development.
Respond promptly to any concerns or complaints raised by clients or their families, taking appropriate action to resolve issues and improve service delivery. Key Requirements:
Previous experience working within a domiciliary care setting or similar role is essential.
Strong organisational and administrative skills, with the ability to manage multiple tasks and priorities effectively.
12 months experience within a Care Coordinator role is essential
Excellent communication and interpersonal skills, with the ability to build positive relationships with clients, their families, and care staff.
Knowledge of relevant legislation, regulations, and best practice guidelines within the care sector. Benefits:
£30,000 salary
Comprehensive induction and ongoing training and development opportunities
Supportive and inclusive working environment
Opportunities for career progression and development
Company pension scheme
Employee assistance programme You can reach Lucy on 07399699236 or <a href="mailto:lucy.tanner@acqhired.com" target="_blank">lucy.tanner@acqhired.com</a> to discuss

5 Care Coordinator Jobs in Birmingham, UK

5 jobs found