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Our Theale based client is recruiting for a Customer Care Coordinator for a 3-6 month temporary booking based in Theale. This role is purely office based. You will need excellent excellent Excel skills, strong administration ability and good customer service skills. You will be required to work shifts Monday- Friday between 8-6PM - i.e.. 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work. The role Proactively supporting the backend administration processes of all workstreams.
Manually attach and issue service reports to customers as each job is completed.
Assist with the high-level validation process to ensure job closure.
Provide admin support for the receiving and processing of purchase orders.
Supporting and responding to Finance queries and administration relating to service delivery across all functions.
Maintaining existing Excel based templates and regularly updating them.
To Work with various areas of customer service to support demand, optimisation, and real time service progress by supporting demand overflow when required.
As a customer focused organisation all employees are expected to acquire basic product knowledge and take responsibility for providing effective front-line customer support by answering telephone calls or emails when requiredThe Person Strong communication skills
Intermediate IT skills to include Excel, Word and Outlook
Strong attention to detail
Self-motivated with a flexible can do attitude
Good inter-personal skills, must be able to work as part of a team as well as individually

Customer Care Coordinator

Customer Care Coordinator – 12 Months FTC Theale, Berkshire You must have at least 2 -3 years UK based work experience to be considered for this role. Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Customer Care Coordinator to join their team based in Theale to cover a 12 month FTC. To be considered for this role you must have outstanding customer service experience, have excellent written and verbal communication skills and possess intermediate Excel, Word and Outlook knowledge. Responsibilities Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service Key Accountabilities Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures Coordinating the daily work flow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately, in line with contractual obligations Proactively resolving customer enquiries within first contact Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks Setting client expectations and striving to exceed these at all times Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements Produce client facing estimates and quotations Process purchase orders Coordinate email traffic within the central shared inboxes Upload data from service intervention records into the CMMS Provide cross-functional support for other sub teams where required Desirable Qualifications NVQ 1-4 Customer Service Vocational Customer Service Certificate Essential Skills Excellent verbal communication Excellent written communication Intermediate IT skills to include Excel, Word and Outlook Self-motivated with a flexible can do attitude Adaptability to change Good inter-personal skills, must be able to work as part of a team as well as individually Essential Experience Working in a call centre environment Ability to manage multiple stakeholders simultaneously Desirable Experience Understanding and monitoring service level agreements Ability to recover customer conflict through the use of positive language An understanding of medical equipment Benefits Royal London Pension - 5% employer contribution Death in Service Scheme after probation - 4 times salary Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus) A DBS Enhanced Disclosure is required for all applicants. If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)

Customer Care Coordinator - 12 Months FTC

Excellent opportunity to join our client on a temp basis for 3 months +. Our client is seeking a Customer Care Coordinator for their lovely team based on site in the Theale office. This role is purely office based. You will need excellent excellent Excel &amp; IT skills, strong administration ability and good customer service skills. You will be required to work shifts Monday- Friday between 8-6PM - i.e.. 8-4/9-5/10-6 this would be on a rota basis.Please only apply if you are flexible regarding hours of work. The role Handle a large volume of inbound telephone calls promptly and appropriately, in line with contractual obligations.
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
Memorise scripts for products and services and refer to them during calls.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
Setting client expectations and striving to exceed these at all times.
Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service.
Actively support the completion of all administration tasks to achieve weekly/monthly team objectives.
Coordinate email traffic within the central shared inboxes.
Upload data from service intervention records into the CRM.
Provide cross-functional support for other sub teams where ...

Customer Care Coordinator * Negotiable salary * Based in Theale * 1 year Fixed Term Contract Our client is a leader in Europe providing cancer care and diagnostic imaging platform with a focus on four distinct healthcare markets. They are a sucessful and growing business and are looking for a Customer Care Coordinator who will provide outstanding customer service to improve customer satisfaction and nurture client relationships. You will place customers at the centre of everything you do, understanding their wants and needs and maintain the critical link between clients, service providers and operations managers to achieve a bestin-class service. Experience needed: * You must have customer service experience over the telephone, ideally from a call centre environment * You will also have excellent verbal and written communication skills * Excellent PC skills The role involves: Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures Coordinating the daily work flow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately, in line with contractual obligations Proactively resolving customer enquiries within first contact Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed fr...

4 Care Coordinator Jobs in Theale, Reading, UK

4 jobs found