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Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator to replace an existing long-serving employee who is set to retire in 2024. The wider department currently has circa 650 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each. The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects &amp; snags, to completion &amp; satisfaction is as smooth as possible through coordinating appointments, labour and parts. You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region. Duties Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser's satisfaction.
Updating and maintaining records using internal CRM system
Bringing persistent faults to the attention of the Customer Care Office Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Complying with Group HS&amp;E policies.
Carrying out general administration duties, daily. Skills required; Customer service experience within an office environment.
Experience in the use of CRM software.
Experience with COINS system advantageous but not essential (training provided).
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.Salary of up to £25,000 with additional benefits;
OTE earnings (taking into consideration commissions built on survey scores &amp; company bonus structure) is £27,000 - £30,000. Ongoing opportunities for commission/bonus relating to HBF scores and personal performance.
Contributory pension
33 days holiday entitlement (including bank holidays)
Competitive discount on company built homes (dependent upon the property and location)Office hours Mon-Fri (Apply online only).
Opportunity of x1 day WFH option following successful passing of probation. For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Customer Care Coordinator

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of repo...

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided.

Working with one of the UK's leading social housing providers we have an exciting opportunity for an experienced Customer Service Advisor / Customer Care Coordinator. Working in our clients new build housing team, you'll work with residents and build partners alike, though the standard 1 year defect period, to provide assistance in managing the defect process across the development programme. It's a fantastic environment with some brilliant perks!
Looking for flexibility &amp; the ability to work from home a day a week? How about 2 days a week? Every week! (sometimes it can even get to 3!) With the remaining 2 days per week, working alongside the small and close-knit team, in the regional office in Warrington. Hours are somewhat flexible too.
37 hours a week. Typically from 0830 to 1630 but with some considerable flexibility, so long as the department is running smoothly and targets are being hit! The role will typically involve the logging, monitoring and general management of the standard 12 month defect period, engaging with external delivery partners (contractors &amp; house builders) to build &amp; maintain relationships which ensure the defect period is as smooth as possible for both the company &amp; the resident.
You'll be liaising around &amp; confirming appointments with residents and contractors, following diagnosis of defects. You'll (ideally) be experienced in new build housing or the wider construction industry, from an After-Care / Cu...

After Care Coordinator

I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team. You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%. They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission Role &amp; Responsibilities * Be the first point of contact to deal with customer queries in a professional and timely manner * Manage the defects systems to ensure issues are correctly recorded and maintained * Where required co-ordinate diaries for the Customer Service Operatives * Where required carry out general administrative duties relevant to the Customer Service team * Process visit reports following internal home visits entering the information onto Focus * Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings * Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes * Good understanding of product on new developments * Provide management information to senior management team * Escalate any issu...

Customer Care Coordinator A regional house builder have a requirement for a Customer Care Coordinator to join their team based in Warrington. The company operate across the North West region building beautiful, modern, energy efficient homes creating communities and neighbourhoods in desirable areas. They work in close partnership with Build to Rent Investors, Registered Providers and Local Authorities delivering high quality, shared ownership, private rented homes and affordable housing. Customer Care Coordinator role Working closely with the Customer Care Manager you will provide excellent customer support to homeowners and tenants regarding any queries or concerns related to their new build property. This will involve managing day to day incoming defects through their Clixifix system, handling complaints and escalating issues to the management team as needed while maintaining timely communication with customers. Your role will involve registering properties with utility providers and putting welcome/handover packs with certificates and warranty details for appliances. Skills and experience required: " Previous experience working for a house building or housing contractor " Customer Experience skills, understanding of customer needs and expectations " Excellent communication and interpersonal skills " Ability to work well under pressure and multi-task effectively " Attention to detail and strong organisational skills...

Join Our Clients Team as a Customer Care Coordinator ✅️ Are you a detail-oriented individual with exceptional organizational skills? Are you passionate about providing excellent customer service for a well known award winning housebuilder who specialises in both the affordable and open market housing sector? Look no further! Sourced Recruitment are partnering with a reputable Northwest based housebuilder, and we're seeking a talented Customer Care Coordinator / Admin to join their dedicated team. Why Apply Through Sourced Recruitment: Sourced Recruitment are one of very few agencies who have been selected as a sole supplier for the business through our years of excellent candidate management. What can the position offer? Thrive in with an award winning business: Make a positive impact by ensuring the satisfaction of residents and clients within both the affordable housing and open market housing sector. Competitive Compensation: Enjoy a competitive salary of circa £30,000 (maybe slightly more) + Package Join a Respected Player: Collaborate with a well-established affordable housebuilder, who after continued success are looking for bigger offices in Birchwood park. Progression? Yes this role offers progression for the right people and as the team gets bigger you will be considered for a possible management role when its needed. ...

8 Care Coordinator Jobs in Warrington, UK

8 jobs found