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Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to generate professional correspondence unaided. * An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills. * Attention to detail. * A commitment to work as required to meet the needs of the business. * Good working knowledge of excel work and outlook. * Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills. * Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations. * Ability to multitask and work under pressure. * Team player and supportive of colleagues. * First point of contact for all complaints and NHBC claims. * Co-ordinate the receipt and rectification of remedial work following legal completion/ handover. * Manage Customer Service operative’s diary on a day-to-day basis. * Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer. * Produce accurate and timely job sheets for sub-contractors. * Chase sub-contractors as appropriate to ensure target dates are met. * Maintain accurate records of all actions via the IT systems in place. * Ensure all records are made available for a contra-charge process to be followed. If you are interested in this opportunity, please apply and I will be in touch to discuss

Customer Care Coordinator

About us We are professional, rewarding, social, and our goal is to Verity Healthcare Limited is looking to recruit an experienced Care Coordinator. Verity Healthcare Limited is a well-established and expanding domiciliary care company that provides home carers to clients, helping them to continue living safely and independently in their own homes. This opening represents an exciting opportunity for the right individual to join a growing and dynamic company and to help steer our contract in Stevenage. We focus on personal development, and this post will enable the successful candidate to take advantage of the training and career-track development that we offer, among other benefits, and therefore maximize his or her potential. Applicants must have held a care coordinator position in a domiciliary care company/agency for at least one year, as this job requires the successful candidate to be able to start the actual work from day one and hit the ground running. The successful candidate will show a high level of commitment and flexibility and be able to work autonomously but equally work well within a team. The Care Coordinator's duties will include Accepting care packages and assigning care workers to service users appropriately. Producing care workers’ rotas; Ensuring that service user care plan and care worker files are complete; Using electronic monitoring software to monitor care workers’ attendance and visit timeliness. Arranging care reviews and risk assessments for service users with the field supervisor; Conducting telephone monitoring and service user visits and ensuring service quality; Liaising with clients, local authorities, and other stakeholders; Support the HR Team in Recruiting care workers; Managing care workers and conducting care worker supervision; Representing the company during meetings with officials and service commissioners; Attending training events and ensuring that skills and knowledge of industry best practice is kept up-to-date; Ensuring that our service complies with CQC requirements. Ensuring that the highest standards of care are maintained at all times. The role of Care Coordinator is a key role in the company that will require the post holder to ensure the smooth running of visits to our clients. In order for the Care Coordinator to perform effectively, the successful applicant will have had previous experience and will also possess the following key attributes, which must be demonstrated at the interview: Essential Attributes Self-motivated and proactive. Extremely responsible. Written report. An excellent communicator. Strong problem-solving skills and ability to think outside the box. Impeccable attention to detail. Strong interpersonal and customer service skills. A keen team player. Ability to take the initiative. The drive to learn and succeed. Reliable and Trustworthy. High integrity. Sound judgment. Flexible. Essential Skills and Experience: At least one year’s experience as the Care Coordinator of a domiciliary care company/agency. Obtained Level 2 Diploma for Health and Social Care (QCF). Desirable Skills and Experience: Familiarity with Carer Planer or other relevant software. Previous experience as a care worker. Job Types: Full-time, Weekend availability Salary: £(phone number removed) - (phone number removed)

Care Coordinator

Care Coordinator - £30,000 - £34,000 based in Wandsworth The successful candidate will be responsible for a geographical area, owning all the client relationships in that area, managing their clients care requirements by liaising with their GP’s, District Nurses, OT’s Discharge, pharmacist, family members etc, as well as their team of Care givers and supervisors, and will be required, at a minimum to template and maintain a 4-week call roster. Duties/attributes: Understand and build effective and efficient schedules around clients and carers.
Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
Be responsive to changes in the schedule and liaise with relevant team members.
Match carers to new clients in conjunction with client services team and arrange introductions.
Ensure client schedules are matched to their needs, with the same carers and the same times each week, where possible.
Develop excellent relationships with both clients and carers so both can enjoy positive experiences.
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
Work to ensure new and existing care packages can be resourced and scheduled on a timely basis. Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion. Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you. Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors - General administration duties for the Head of Customer Care - Ensure the Customer Journey protocols are achieved, in the time frame allocate - Comply with our GDPR policy - Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. - Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Build Housing

Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator to replace an existing long-serving employee who is set to retire in 2024. The wider department currently has circa 650 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each. The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects &amp; snags, to completion &amp; satisfaction is as smooth as possible through coordinating appointments, labour and parts. You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region. Duties Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser's satisfaction.
Updating and maintaining records using internal CRM system
Bringing persistent faults to the attention of the Customer Care Office Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Complying with Group HS&amp;E policies.
Carrying out general administration duties, daily. Skills required; Customer service experience within an office environment.
Experience in the use of CRM software.
Experience with COINS system advantageous but not essential (training provided).
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.Salary of up to £25,000 with additional benefits;
OTE earnings (taking into consideration commissions built on survey scores &amp; company bonus structure) is £27,000 - £30,000. Ongoing opportunities for commission/bonus relating to HBF scores and personal performance.
Contributory pension
33 days holiday entitlement (including bank holidays)
Competitive discount on company built homes (dependent upon the property and location)Office hours Mon-Fri (Apply online only).
Opportunity of x1 day WFH option following successful passing of probation. For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Customer Care Coordinator - New Homes Greater Manchester We are looking to pay a salary of £23,000 - £28,000 DOE. Monday – Friday working standard office hours with an early finish on a Friday. TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Greater Manchester. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties Liaise with all customers and sub-contractors to establish an excellent after-sales/maintenance response to all complaints/queries.
Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales
Maintain regular communications/updates with the customers
Always follow the principles set out in the Customer Journey program
Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged
All defect repairs to be logged accurately
Maintain accurate and concise records of all repairs, solutions and notes/comments
Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required
Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors
General administration duties for the Head of Customer Care
Ensure the Customer Journey protocols are achieved, in the time frame allocated
Comply with our GDPR policy
Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
Liaise with Site Managers, Contracts Managers and Construction Director before arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, we can't contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Homes

About the role As a Care Coordinator, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff. Reports to: Home Manager Skills and attributes Experience of supervising a care team. An ability to show empathy and understanding of the needs of the residents. Good leadership skills with the ability to communicate effectively and work as part of the team. A good eye for detail, and are organised and methodical. Flexibility around working schedules, roles and responsibilities. Education and qualification You will have, or be working towards, NVQ3 in Health &amp; Social Care. What will you gain? You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

Customer Care Coordinator - Derby - Permanent - £26,000
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
Duties
* Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
What are they looking for
* Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions.
* Experience using CRM systems and inputting data in an office-based setting is essential.
* Excellent communication skills
For more information please apply below or contact Chris Ellis at Wheatstone Solutions

Customer Care Coordinator Salary: Up to £27,773 Benefits: * 25 days holidays + bank holidays * Company pension scheme * Occupational health scheme * Health and wellbeing scheme Location: Cramlington The Company: A well-established manufacturer that have global customers and are the market leader in the UK within their niche. They are now looking for a customer care coordinator to join the team due to a promotion within the business! Job Description: Due to business growth the opportunity has arisen to join the customer care team. You will be communicating with customers to answer any queries/questions that they have whilst building relationships to help improve retention. Skills &amp; Experience: * Prior experience working within a manufacturing environment in a customer service role desirable * A proactive individual who has the ability to be flexible in their role whilst staying organised * Must be commercially savvy and has the ability to pick up on leads to provide to the wider team * Provide excellent customer care to customers in line with company expectations * Process customer orders, answer queries and complaints and log all corespondance on the CRM system * Coordinate with various departments to ensure customer satisfaction * Build relationships with customers through trust and transparency when dealing with queries from the customer

Care Coordinator
Location: Exeter
Job Type: Permanent Full Time
Salary: £25,000 + Profit Share Bonus Scheme
Job Reference: EXETER/CC/99
This is an exciting opportunity to join our friendly and fast-paced homecare team covering the Exeter area. We have a large homecare office based in Exeter that covers Exmouth, Honiton and Sidmouth and this role would be part of the team responsible for overseeing the Exeter area. If you’re motivated by making a difference in people’s lives and passionate about providing good care, then this could be the role for you.
Benefits of working with Nurseplus as a Care Coordinator:
* Salary £25,000 + Profit Share Bonus Scheme
* Company incentive schemes
* A structured pathway for your career development
* Contributory pension scheme
* Company Healthcare scheme
* Company discounts scheme for high street retailers
* Your birthday off
* Cycle to work scheme
* Generous maternity and paternity benefits
The main duties of the Care Coordinator role include:
* Be the first point of contact for both new and existing Service Users and Care Workers.
* Effectively handle initial enquiries from prospective service users and their families.
* Rostering staff to provide a safe delivery of service to clients.
* Liaise with other professionals involved in service users' care.
* Assisting with recruiting new care workers to the team.
* Monitor care workers and carry out supervisions and appraisals.
* Supporting the effective handling of safeguarding, incidents, and complaints as required.
* Ensure the service is working within the standards expected by the CQC.
What we are looking for in a successful candidate:
* A full UK driving license is essential
* A good communicator with the ability to build and maintain strong relationships.
* Flexible to cope with changing demands and priorities, remaining calm under pressure.
* Well organised with the ability to multitask.
* A Friendly, confident and helpful telephone manner.
* A person with a strong focus on teamwork, and also have the ability to work independently and apply initiative.
* A person with a positive, focused attitude to enable targets to be met and exceeded.
About us
Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers

281 Care Coordinator Jobs

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