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TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Rochdale. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors - General administration duties for the Head of Customer Care - Ensure the Customer Journey protocols are achieved, in the time frame allocate - Comply with our GDPR policy - Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. - Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Build Housing

Job Description Are you an experienced Occupational Therapist who would like to explore a rewarding career experience? About Us
Cygnet Health Care was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. We are currently recruiting for an outstanding Highly Specialist Occupational Therapist to join our team at our new service; Kenney House (Acute, PICU and Rehab Female Mental Health) opening in September 2024. This post holder would work within a new Occupational Therapy team and multi-disciplinary team based on one of three wards at site. Your Role: Service Line: Psychiatric Intensive Care Unit (PICU)
Post: Highly Specialist Occupational Therapist (Band 7 Equivalent) at Cygnet Kenney House
Base: PICU ward, Cygnet Kenney House, Wester Hill Road, Oldham, OL8 2QH.
Hours: 40 hours per week
Salary: £45,492 - £47,836 (Depends on experience)
Contract: Permanent Cygnet Kenney House: Cygnet Kenney House is our new Acute, PICU and Mental Health Rehabilitation hospital for women. The service will be opening in September 2024.
The service is split across three wards (Acute, PICU and Rehabilitation); the specialist high support inpatient rehabilitation service for women who have severe and enduring mental illness, the acute ward which provides a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission and the PICU service which caters for emergency admissions for women experiencing an acute period of mental illness that cannot be managed in an open acute inpatient setting. The new 12 bed PICU service for women will accept emergency and crisis admissions from all areas including acute wards and forensic services. Our aim is a short, rapid intervention to help individuals to regain a sense of control and order in their lives, so they can move to a less restrictive care setting and, ultimately, return home. Main duties:
Clinical: You and your team will be responsible for the assessment and treatment of occupational dysfunction for 44 people (over the 3 services). You will work with a full multidisciplinary team (on site) in a coordinated way to support each service user develop their skills and move through our clinical model of care from admission to discharge. As part of a multi-disciplinary team, you will provide assessment and treatment of occupational dysfunction. You will promote the importance of enabling people to do the things they want, need or are expected to do to support them being well in life.
Leadership: You would report directly to the Regional Lead Occupational Therapist. You would also hold leadership and management responsibilities of the Occupational Therapy service, providing supervision for the Occupational Therapists within Kenney House. You will be required to share leadership responsibility and consistently contribute to the site wide Occupational Therapy provision. This role includes opportunities for learning, development and research, supported by a robust appraisal and supervision structure based on RCOT’s Career Development Framework. At Cygnet Healthcare, we have a strong occupational focus through support and direction from Clinical Leads, Regional Leads and our Occupational Therapy Directors. We use evidence-based practice within each of our service lines, as defined by our clinical steering groups, of which Occupational Therapists play a key role. Occupational Therapy Directorate
Under the leadership of our Occupational Therapy Directors we support over 170 Occupational Therapists. Working together as a large team we provide support to each other across the group, with the opportunity to be part of specialist interest groups &amp; become involved in service development. Every service line has a Clinical Lead Occupational Therapist to lead and develop evidence based practice and agreed occupational therapy pathway. We ensure our Occupational Therapists have a voice through participating in service model development and by utilising the expertise and support of our Clinical Lead Occupational Therapists. 5 reasons why you should make an application today…
We care about people in our services
Expert clinical supervision and protected time for a weekly 1:1 with your clinical supervisor
Induction &amp; service line training in area of specialism
Dedicated CPD time for peer support, skill development and specialist training
We support and develop you to build skills and confidence for the next level in your career. Cygnet Health Care Benefits
Free parking
Free meals for staff on duty
Relocation package available
Group pension plan helping you save for your future
NHS Discount Cards &amp; Blue Light Card (includes big brand discounts)
Wellbeing centre with exercises, recipes, financial and mental health advice.
Plus much more… A career at Cygnet comes with excellent benefits. Whether it’s saving you money on the high street, with healthcare, holidays &amp; leisure – or securing your future with professional development and a pension – we support you to be happy both in &amp; out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day. If you would like to discuss this role with the recruiting occupational therapist or arrange an informal visit/conversation with the clinical manager, we’d be more than happy to facilitate this. Please contact: Victoria Wisniewski (Director of Occupational Therapy: North) on 07855776923
Sacha Barnes (Clinical Manager at Kenney House) on 07384 516259 What next?
If you care about making a difference – we want to talk to you. Click the button to apply, or send your CV to <a href="mailto:KatieDixon@cygnethealth.co.uk" target="_blank">KatieDixon@cygnethealth.co.uk</a>

Highly Specialist Occupational Therapist

Job Description Are you an experienced Occupational Therapist who would like to explore a rewarding career experience? About Us
Cygnet Health Care was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. We are currently recruiting for an outstanding Specialist Occupational Therapist to join the team at our new service; Kenney House (Acute, PICU and Rehab Female Mental Health) opening in September 2024. This post holder would work within a new Occupational Therapy team and multi-disciplinary team based on one of three wards at site. Your Role:
Service Line: Acute
Post: Specialist Occupational Therapist (Band 6 Equivalent) at Cygnet Kenney House
Base: Acute ward, Cygnet Kenney House, Wester Hill Road, Oldham, OL8 2QH.
Hours: 40 hours per week
Salary: £36,808 - £44,323 p/a (Depends on experience)
Contract: Permanent Cygnet Kenney House is our new Acute, PICU and Mental Health Rehabilitation hospital for women. The service will be opening in September 2024. The service is split across three wards (Acute, PICU and Rehabilitation); the specialist high support inpatient rehabilitation service for women who have severe and enduring mental illness, the acute ward which provides a safe and stabilising environment for women who are experiencing an acute episode of mental illness and require an emergency admission and the PICU service which caters for emergency admissions for women experiencing an acute period of mental illness that cannot be managed in an open acute inpatient setting. The new 16 bed female emergency acute inpatient service will provide a safe and stabilising environment for individuals who are experiencing an acute episode of mental illness and require an emergency admission. The ethos of the acute ward is to assess and treat women in the least restrictive environment and planning for discharge in a robust and timely fashion. With a focus on stabilisation, we support individuals to manage their mental health, reinforce daily living skills and prepare for independent life back in the community. Our teams work closely and collaboratively with individuals, their families and the referrer to provide a seamless pathway from referral to discharge. Our approach is recovery focused and supported by a comprehensive multi-disciplinary team, contributing to shorter lengths of stay. Main duties:
Clinical: You and your team will be responsible for the assessment and treatment of occupational dysfunction for 44 people (over the 3 services). You will work with a full multidisciplinary team (on site) in a coordinated way to support each service user develop their skills and move through our clinical model of care from admission to discharge. As part of a multi-disciplinary team, you will provide assessment and treatment of occupational dysfunction. You will promote the importance of enabling people to do the things they want, need or are expected to do to support them being well in life. Leadership: You would report directly to the Highly Specialist Occupational Therapist onsite. You would also hold leadership and management responsibilities of the Occupational Therapy service, providing supervision for any junior Occupational Therapists within Kenney House. You will be required to share leadership responsibility and consistently contribute to the site wide Occupational Therapy provision. This role includes opportunities for learning, development and research, supported by a robust appraisal and supervision structure based on RCOT’s Career Development Framework. At Cygnet Healthcare, we have a strong occupational focus through support and direction from Clinical Leads, Regional Leads and our Occupational Therapy Directors. We use evidence-based practice within each of our service lines, as defined by our clinical steering groups, of which Occupational Therapists play a key role. Occupational Therapy Directorate
Under the leadership of our Occupational Therapy Directors we support over 170 Occupational Therapists. Working together as a large team we provide support to each other across the group, with the opportunity to be part of specialist interest groups &amp; become involved in service development. Every service line has a Clinical Lead Occupational Therapist to lead and develop evidence based practice and agreed occupational therapy pathway. We ensure our Occupational Therapists have a voice through participating in service model development and by utilising the expertise and support of our Clinical Lead Occupational Therapists. 5 reasons why you should make an application today…
We care about people in our services
Expert clinical supervision and protected time for a weekly 1:1 with your clinical supervisor
Induction &amp; service line training in area of specialism
Dedicated CPD time for peer support, skill development and specialist training
We support and develop you to build skills and confidence for the next level in your career. Cygnet Health Care Benefits
Free parking
Free meals for staff on duty
Relocation package available
Group pension plan helping you save for your future
NHS Discount Cards &amp; Blue Light Card (includes big brand discounts)
Wellbeing centre with exercises, recipes, financial and mental health advice.
Plus much more… A career at Cygnet comes with excellent benefits. Whether it’s saving you money on the high street, with healthcare, holidays &amp; leisure – or securing your future with professional development and a pension – we support you to be happy both in &amp; out of work. Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day. If you would like to discuss this role with the recruiting occupational therapist or arrange an informal visit/conversation with the clinical manager, we’d be more than happy to facilitate this. Please contact: Victoria Wisniewski (Director of Occupational Therapy: North) on 07855776923
Sacha Barnes (Clinical Manager at Kenney House) on 07384 516259 What next?
If you care about making a difference – we want to talk to you.
Click the button to apply, or send your CV to <a href="mailto:KatieDixon@cygnethealth.co.uk" target="_blank">KatieDixon@cygnethealth.co.uk</a> Requirements
The successful candidate will be required to undergo an enhanced DBS and reference check and an offer of employment will be subject to successful clearance.

Specialist Occupational Therapist

Are you an experienced Occupational Therapist who would like to explore a rewarding career experience? About Us Cygnet Health Care was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. We are currently recruiting for an outstanding Highly Specialist Occupational Therapist to join our team at our new service; Kenney House (Acute, PICU and Rehab Female Mental Health) opening in September 2024. This post holder would work within a new Occupational Therapy team and multi-disciplinary team based on one of three wards at site. Your Role: Service Line: Psychiatric Intensive Care Unit (PICU) Post: Highly Specialist Occupational Therapist (Band 7 Equivalent) at Cygnet Kenney House Base: PICU ward, Cygnet Kenney House, Wester Hill Road, Oldham, OL8 2QH. Hours: 40 hours per week Salary: £45,492 - £47,836 (Depends on experience) Contract: Permanent Cygnet Kenney House: Cygnet Kenney House is our new Acute, PICU and Mental Health Rehabilitation hospital for women. The service will be opening in September 2024. The service is split across three wards (Acute, PICU and Rehabilitation); the special...

Highly Specialist Occupational Therapist (Band 7)

Are you an experienced Occupational Therapist who would like to explore a rewarding career experience? About Us Cygnet Health Care was established in 1988 as an independent provider of health and social care services in England, Scotland and Wales. We are currently recruiting for an outstanding Specialist Occupational Therapist to join the team at our new service; Kenney House (Acute, PICU and Rehab Female Mental Health) opening in September 2024. This post holder would work within a new Occupational Therapy team and multi-disciplinary team based on one of three wards at site. Your Role: Service Line: Acute Post: Specialist Occupational Therapist (Band 6 Equivalent) at Cygnet Kenney House Base: Acute ward, Cygnet Kenney House, Wester Hill Road, Oldham, OL8 2QH. Hours: 40 hours per week Salary: £36,808 - £44,323 p/a (Depends on experience) Contract: Permanent Cygnet Kenney House: Cygnet Kenney House is our new Acute, PICU and Mental Health Rehabilitation hospital for women. The service will be opening in September 2024. The service is split across three wards (Acute, PICU and Rehabilitation); the specialist high support inpatient rehabilitation ...

5 Care Jobs in Oldham, UK

5 jobs found