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Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator to replace an existing long-serving employee who is set to retire in 2024. The wider department currently has circa 650 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each. The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects &amp; snags, to completion &amp; satisfaction is as smooth as possible through coordinating appointments, labour and parts. You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region. Duties Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser's satisfaction.
Updating and maintaining records using internal CRM system
Bringing persistent faults to the attention of the Customer Care Office Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Complying with Group HS&amp;E policies.
Carrying out general administration duties, daily. Skills required; Customer service experience within an office environment.
Experience in the use of CRM software.
Experience with COINS system advantageous but not essential (training provided).
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.Salary of up to £25,000 with additional benefits;
OTE earnings (taking into consideration commissions built on survey scores &amp; company bonus structure) is £27,000 - £30,000. Ongoing opportunities for commission/bonus relating to HBF scores and personal performance.
Contributory pension
33 days holiday entitlement (including bank holidays)
Competitive discount on company built homes (dependent upon the property and location)Office hours Mon-Fri (Apply online only).
Opportunity of x1 day WFH option following successful passing of probation. For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Customer Care Coordinator

Occupational Therapist
Liverpool
Full time
3 months with view to extend
Up to £30 per hour
Spencer Clarke Group are looking for an Occupational Therapist to join our client on initial 3 month basis. The successful candidate will be responsible for conducting community local authority assessments to determine the need for both standard and specialist equipment, as well as minor and major adaptations.
Key Responsibilities: Conduct comprehensive assessments to evaluate client's functional abilities and limitations.
Recommend appropriate equipment and adaptations to improve client's independence and quality of life.
Collaborate with clients, families, and multidisciplinary teams to develop personalised care plans.
Provide guidance and support to clients and their caregivers on the safe and effective use of recommended equipment.
Complete manual handling assessments in accordance with established protocols and best practices.
Maintain accurate and detailed records of assessments, recommendations, and interventions.
Stay updated on the latest developments and best practices in occupational therapy.Qualifications: Degree in Occupational Therapy from an accredited institution.
Registration with the Health and Care Professions Council (HCPC).
Proven experience working as an Occupational Therapist in a local authority setting.
Strong knowledge of community-based care services and resources.
Competency in conducting manual handling assessments.
Valid driver's license and access to own transportation.As a leading specialist recruitment consultant, we take pride in our deep expertise in connecting exceptional professionals in the fields of Psychiatry, Educational Psychology, Clinical Psychology, Occupational Therapy, and Speech and Language Therapy with life-changing career opportunities. Our track record speaks for itself, as we've successfully brought together countless talented individuals and rewarding positions in the world of psychology and therapy. Reach out to Natalie today to discover how she can assist you. / (phone number removed)
INDSCG3

Occupational Therapist

We are seeking a skilled and experienced Dietitian to join the team in Bristol. This part-time position offers the opportunity to work with a diverse range of clients across various settings, providing expert advice and support to help them achieve their health and nutritional goals. The ideal candidate is committed to delivering high-quality care and has a passion for promoting health through nutrition. Responsibilities include, but are not limited to: * Conducting thorough assessments of clients' dietary habits, medical history, and nutritional needs to create individualised nutrition plans. * Developing personalised meal plans and nutritional strategies tailored to the specific health requirements and goals of each client. * Providing education and counselling to clients and their families on healthy eating habits, food preparation, and managing specific dietary conditions. * Working with physicians, nurses, and other healthcare professionals to ensure coordinated care and a holistic approach to patient health. * Regularly reviewing and adjusting nutrition plans based on client progress and changing needs, ensuring optimal outcomes. * Maintaining accurate and detailed client records in accordance with organisational and regulatory standards. * Participating in community outreach and health promotion activities to encourage healthy lifestyles and raise awareness about nutrition-related issues. Requirements: * Degree in Dietetics or related field. * Registration with the Health and Care Professions Council (HCPC) or equivalent. * Experience in clinical dietetics or a related area. * Strong communication and interpersonal skills. * Ability to work independently and as part of a multidisciplinary team. * Commitment to client-centered care and promoting healthy eating habits. * Enhanced DBS dated within the last 12 months. On the update service? You could be fast tracked through our recruitment process today. * Willingness to complete an enhanced DBS if you do not currently hold one. Working with Archer Resourcing ‍We have been helping professionals find exciting new roles for a number of years, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role. Due the high demand of CV's received we are unable to respond to all applications. However, we may hold your CV on file and contact you for future suitable roles. We also offer a £250 referral bonus should you know of anyone who may be interested. ‍Must be eligible to work in the U.K

Dietician

The London Borough of Sutton is seeking a Children's Occupational Therapist who has a minimum of 2 years experience working with children and in social care. You will be working closely with Social Workers and Family Support Workers. You will also work closely with the Sensory Team, Education, Housing and the NHS to ensure that assessment and recommendations are robust and fully meet the needs of our residents.The client offers a full-time contract with an opportunity to work from home, a fair and manageable caseload and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the Children's Occupational Therapist includes. Moving and handling assessment and advice: Including provision of hoists/slings and risk assessments addressing specific needs of the child in their home environment.
Equipment provision: Assessment of specialist equipment including beds, shower/bath seats, specialist seating, toileting - assisting daily activities
Minor adaptations: Assessment of need for provision of door widening/grab rails/ramps and safety measures
Home adaptations: Assessment of potential need for adaptations through the national Disabled Facility Grant. Adaptations may include through floor lifts, ceiling track hoists, level access showers, facilitating wheelchair access throughout a property.
Housing needs assessments: Assessments to support a social housing application for a property, identifying specific access needs of a child to be considered when being rehoused.
Attending child in need and safeguarding meetings of allocated children, and close working with Social Workers and the MDT.To be Successful Previous experience working as an Children's Occupational Therapist in the community.
Experienced Adult Social Care OT required with minimum of 2 years' experience.
Specialist OT service to children with a neuromuscular, or genetic condition, or with profound developmental disability, impacting on engagement and function in the home environment.
Community OT post, with experience in assisting and moving, major and minor adaptations.
Community based with provision of equipment to support home working.
Experienced OT with experience in assessing and providing major adaptions such as ramps and stairlifts and manual handling equipment.
ESSENTIAL: Understanding of Major Adaptations.
Previous experience working with major adaptations.
Manual handling experience.
HCPC Registration.
Enhanced DBS/CRB (we can obtain for you).
Eligibility to work in the UK.
Occupational Therapist Qualification.Benefits of Working with Sutton. Our client offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free on-site parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week. To discuss this Occupational Therapist vacancy, or any similar roles we have available, please contact Ella Hajittofis or email us your updated CV today

Children's Occupational Therapist

Job Title: Trainee Dental Nurse / Dental Nurse Assistant Location: Junction Road, Archway, London, N19 5QT Salary: Depending on experience. Job Type: Full-time, Permanent About Us: A well-established family-run dental practice located in Archway, London. With four surgeries, we offer a comprehensive range of dental services including both NHS and private treatments. Our practice specializes in implants, orthodontics, and offers a referral service for Endodontics. We take pride in our track record of training dental nurses, many of whom have chosen to continue their careers with us. Our supportive team, composed of former trainees turned experienced professionals, provides a nurturing environment for learning and growth. Additionally, we offer continuous professional development opportunities to all our staff members. Nestled in the heart of our community, our dental centre stands as a beacon of oral health excellence, proudly serving generations of families for over 40 years. As a longstanding and well-established family-run practice, we are deeply rooted in our commitment to providing top-tier dental care in a warm and inviting environment. Our comprehensive range of services includes general dentistry, dental implants, specialist root canal treatment, periodontal therapy, orthodontics, and cosmetic dentistry. A modernized practice while maintaining a home-like feel. We are seeking a full-time trainee dental nurses or dental nurse assistants to join our centrally located practice. Operating Hours: Monday to Friday: 9:15 AM - 6:00 PM Saturday: 9:15 AM - 2:30 PM Job Description: We are currently seeking a full-time trainee dental nurse or dental nurse assistant to join our dynamic team. The ideal candidate should be enthusiastic, reliable, and willing to learn. This position offers the opportunity to gain hands-on experience in a diverse range of dental procedures and treatments. As a trainee dental nurse, you will be supported by our experienced staff members and provided with access to ongoing training and development opportunities. As a trainee dental nurse, your role involves assisting dentists during procedures, preparing instruments, and providing chairside support. You'll also handle patient records, maintain cleanliness, assist with reception tasks, and ensure compliance with infection control protocols and safety regulations. Requirements: Willingness to learn and adapt in a fast-paced environment
Excellent communication and interpersonal skills
Ability to work well within a team
Punctual and reliable
Commitment to providing high-quality patient care
Previous experience in a healthcare setting is preferred but not essential
Can easily commute to our practiceBenefits: Competitive salary (to be discussed at interview)
CPD training provided
Supportive team environment
Access to continuous professional development opportunities
Convenient location opposite Archway tube station with excellent transport links
Company pension
Employee mentoring programme
Health &amp; wellbeing programmeIf you are passionate about pursuing a career in dental nursing and are looking for a supportive and rewarding environment to kickstart your journey, we encourage you to apply. To express your interest in this position, please submit your CV. Candidates with the experience or relevant job titles of: Trainee Dentist Assistant, Trainee Dental Assistant, Trainee Dental Nurse, will also be considered for this role

Trainee Dental Nurse / Dental Nurse Assistant

GDC Registered Dental Nurse required in Dorchester to start ASAP, Up to £14 per hour - Full Time Job Overview Position: Dental Nurse
Employment Term: Perm - Full time
Type: Private
Days:Mon-Fri
Hours:08:00 - 17:00
Dental Software:Exact
Dentistry: Specialist - Referral Practice - Restorative / Implants / Perio
Salary: £14 - with yearly salary review
Essential:GDC registered
Desirable:Specialist experience with Perio / Implant surgery
Start date: ASAP
Embark on a fulfilling journey in the heart of Dorchester, where a state-of-the-art private dental practice seeks a dedicated Dental Nurse to enhance their specialist team. This permanent, full-time role promises a structured weekday schedule, Monday to Friday, from 08:00 to 17:00, allowing for a harmonious work-life balance. The practice specialises in referral-based treatments, focusing on restorative dentistry, implants, and periodontics. The successful candidate will be instrumental in providing exceptional care and support to both patients and dental professionals. With a starting salary of £14 per hour, the role includes a yearly salary review to acknowledge and reward professional growth and commitment. To excel in this position, registration with the General Dental Council (GDC) is essential. Experience with Exact dental software will be highly advantageous, ensuring seamless integration into the practice's operations. While not mandatory, candidates with specialist experience in periodontics or implant surgery will find themselves at a distinct advantage, poised to make an immediate impact within the team. The practice is committed to fostering a supportive environment, where professional development is encouraged, and the well-being of staff is a priority. This is a chance to work alongside a team of experts, where one's skills can be honed and expertise expanded, all within a dynamic and patient-focused setting. The role is available for an immediate start, offering a swift transition for those eager to take the next step in their dental nursing career. If this resonates with personal aspirations and professional qualifications, do not hesitate to submit an application. Join a team where each member's contribution is valued, and the standard of care is second to none. Job Ref
CM91485
Apply now to be considered for this exciting opportunity! Dental Recruit Network are a trusted supplier of NHS and Private Dental services. We supply work to Dental Nurses, Dental Receptionists, Practice Managers, Dental Hygienists and Dentists. We are one of the fastest growing recruitment agencies in the UK and supply Nationwide. Dental Recruit Network are acting as an employment agency in relation to this vacancy

Dental Nurse

Customer Care Coordinator - Brentwood - Permanent - £30,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Brentwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties * Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working with another House Builder in a similar role. * Experience using CRM systems and inputting data in an office-based setting is essential. * Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions

Day Webster are currently recruiting a Community Occupational Therapist located in Surrey. Working hours - Full time 5 days per week including occasional weekends Duties - Extensive leadership experience, extensive community experience. Recent NHS experience. Complex manual handling, rehab, rapid response, elderly care, neuro, orthopaedics. Must be a car driver and be HCPC registered. Please contact Donna Mills on (phone number removed) Why work for Day Webster Group? Daily payroll
Access to some of the UK’s most sought-after roles
Timesheet submissions via Mobile
Specialist Industry expert as your dedicated Day Webster Agent available 24/7
Industry leading fast-tracked compliance
Free revalidation support
UK leading referral programs
Accommodation &amp; Travel assistance
Annual contributions for training and CPD courses
Annual Loyalty reward programs
Professional growth opportunities and continuous development support.
Uncapped top tier “Refer a friend” scheme.
About Day Webster Group As one of the UK’s largest healthcare recruitment agencies, Day Webster Group are not only about filling positions; we're about building careers and fostering a community of professionals dedicated to excellence in healthcare. Since 2009, Day Webster Group has stood out for our innovative approach, earning numerous awards, including placements on The Sunday Times Fast Track 100 list and regional Best Companies to Work For. Recognised for our commitment to excellence and our deep appreciation for the vital roles our staff play, we support our team members at every step, offering opportunities for those looking for new challenges or aiming to make a significant impact in various healthcare settings

Community Occupational Therapist

We are looking to recruit an enthusiastic Occupational Therapist to join a well-structured and dynamic team in Bolton. The client offers a full time contract with an opportunity to work from home, a fair and manageable caseload and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the Occupational Therapist includes; Assessment of service users and carers with complex needs in relation to home environment
Providing expert advice, and assessments for equipment and home modifications
Adaptations, moving and handling assessments and reducing or minimising the need for care packages.
An awareness of the importance of safeguarding vulnerable people, plus an understanding of \n the importance of dignity &amp; respect when dealing with people. To Be Successful; Previous experience working as an Occupational Therapist in the community
Manual handling experience
HCPC Registration
Enhanced DBS/CRB (we can obtain for you)
Eligibility to work in the UK
Occupational Therapist QualificationBenefits of Working at Bolton Bolton offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also free onsite parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week To discuss this Occupational Therapist vacancy, or any similar roles we have available, please contact Gavin Wright or email us your updated CV today

Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to generate professional correspondence unaided. * An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills. * Attention to detail. * A commitment to work as required to meet the needs of the business. * Good working knowledge of excel work and outlook. * Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills. * Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations. * Ability to multitask and work under pressure. * Team player and supportive of colleagues. * First point of contact for all complaints and NHBC claims. * Co-ordinate the receipt and rectification of remedial work following legal completion/ handover. * Manage Customer Service operative’s diary on a day-to-day basis. * Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer. * Produce accurate and timely job sheets for sub-contractors. * Chase sub-contractors as appropriate to ensure target dates are met. * Maintain accurate records of all actions via the IT systems in place. * Ensure all records are made available for a contra-charge process to be followed. If you are interested in this opportunity, please apply and I will be in touch to discuss

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