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Kentown Family Support Worker £23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave. South Cumbria, Lancaster and Morecombe Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need. About the role: We are looking to appoint a Kentown Family Support Worker to deliver a high-quality family support service as part of the pilot Kentown Children’s Palliative Care Programme, in collaboration with Kentown Wizard and Together for Short Lives. Reporting to the Kentown Project Lead out of our Lancaster team base and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. What we’re looking for: · An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care. · A warm, inclusive approach to achieving goals quickly and correctly. · Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines. · Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice) · A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates · A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential. What we offer: We have a range of fantastic benefits that we offer our employees, this includes. · Flexible working hours to balance home and working life · 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time) · Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand · Company car for front line care posts · Access to the Blue Light Card Scheme, and other rewards and discounts · Bike to work, season ticket loan and payroll giving schemes, as well as a recommend a friend recruitment bonus · Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year · Pension scheme where we contribute 5% of your salary and you contribute at least 3% · The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping · Robust training and development programmes to support your learning and growth We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation. Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play. The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year. About us: Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of their time together, providing expert practical and emotional support where they need, it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that. How to apply: To apply please visit our website via the link and apply online. Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful. There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post. We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment. Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Kentown Family Support Worker

Job Title: Third Party Events Executive Location: Home-based or Hybrid (minimum 4 times per month in London office) Hours: 28 hours per week Contract type: 12 months fixed-term contract Salary: Hybrid- £23,392.80; Home based - £21,264.00 What we do: We help young people through cancer How we work: We’re Determined, United, Spirited and Kind What we’re looking for: <ul> <li>Someone who can give a high level of stewardship to empower our supporters to reach their fundraising potential.</li> <li>Someone who has some experience of working on or supporting with third-party events and can use their knowledge to project manager events within our portfolio.</li> <li>Someone who enjoys collaboration and can build strong working relations with internal and external stakeholders, to increase awareness of the charity and our events.</li> <li>Someone who enjoys working as part of a team and can support others to help maximise our presence in events.</li> </ul> What we offer: <ul> <li>Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day to day work and refocus.</li> <li>Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.</li> <li>Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.</li> <li>Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.</li> <li>Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.</li> <li>Health Cashback Plan: access a health cashback plan to cover medical expenses.</li> <li>Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.</li> <li>Discount scheme: access exclusive savings at various high street retailers and gyms.</li> <li>Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.</li> </ul> How to apply: You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role. Key dates: Applications by Sunday 13th July, 1st Stage Interviews 17th and 18th July online and potential 2nd Stage Interviews 24th July, potentially in person. Our commitment to inclusion and accessibility: At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people. Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR team. We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick ‘yes’ on the application form. Privacy and Safeguarding: At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service). For information on how we collect, store and process personal data please refer to our privacy policy on our Teenage Cancer Trust website.

Third Party Events Executive (Maternity Cover)

Clinical Services Senior Officer £34,300 - £37,300 per year Fixed term (15 months), full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves We’re looking for a Clinical Services Senior Officer to join our Clinical Services Team on a fixed term role covering maternity leave. Our Clinical Services team provide direct information and support to anyone affected by prostate cancer or prostate problems. This includes our Specialist Nurse team, who run a service available over telephone, email, WhatsApp and Live Chat. We also have a Risk Information Service providing information to undiagnosed men concerned about their risk of prostate cancer. As a Clinical Services Senior Officer, you’ll play an integral role in running these services, making sure everything’s efficient and accessible to the people who need us. We receive around 15,000 contacts every year, and you’ll help make sure they get the best possible experience. Managing the day-to-day delivery of the service means organising rotas, planning resources and making sure everything runs smoothly. You’ll line manage our Risk Information Officer and support the growth of our Risk Information Service too. You’ll also take responsibility for reporting and analysing service data, identifying trends and working with the Head of Support Services to shape improvements. Clinical governance will be a key part of the role, making sure our services remain safe, high quality and in line with the right policies. You’ll also keep our clinical policies and processes up to date, manage GDPR compliance, and act as a key contact for the team, both within the charity and with external partners. Alongside this, you’ll help promote our services by contributing to promotional plans, social media activity and website updates, making sure more people know we’re here to support them. It’s a varied and rewarding role where you’ll be helping to shape and improve the support we offer every day. What we want from you Good communication is at the heart of this role. You’ll be comfortable using a range of channels and able to build positive working relationships with a variety of people, from healthcare professionals to external partners. A flexible, collaborative approach and a commitment to delivering excellent service are important too. You’ll bring experience of managing complex work, keeping on top of data, and turning information into clear, useful reports and recommendations. Strong organisational skills and the ability to manage competing priorities will be key. You’ll be comfortable working independently and as part of a team, with strong interpersonal skills and a positive, solutions-focused attitude. You’ll be able to support and guide colleagues, helping them deliver their best work. Experience using and maintaining databases is important, along with a good understanding of data protection. It would also be helpful if you’re familiar with project management tools and ways of working. Knowledge of prostate cancer care and support, and an understanding of the nursing profession, would be beneficial for this role. Why work with us? Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. Ways of working Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. Next steps More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply. Please visit the website via the apply button. Closing date: Sunday 6th July 2025. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled from Thursday 10th July 2025. Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Clinical Services Senior Officer

As Health &amp; Wellbeing Coach Lead, you will oversee and support a small team of coaches, while also delivering personalised, one-to-one coaching yourself. Working closely with Primary Care colleagues and community partners, you’ll help design and deliver a person-centred, holistic programme that empowers people to manage their health and wellbeing more confidently and reduce reliance on clinical interventions.

Health & Wellbeing Coach Team Lead

Registered General Nurse When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Registered General Nurse - BankCare Home: Carrickfergus ManorHours per week: Bank hoursSalary: £21.52 an hourAbout the role:As a Registered General Nurse at Kathryn Homes, you will embody professionalism, kindness, and compassion in everything you do. Your role is crucial in providing our residents with a sense of security, dignity, and independence through personalised care.Your responsibilities will include administering prescribed medications following company and NMC guidelines, as well as providing treatments such as surgical dressings when needed. Our Registered General Nurses assess each resident's care needs thoroughly, handle medical emergencies, and maintain accurate records to ensure each resident has an individualised care plan.Benefits of working with Kathryn Homes:<ul><li>Accrued Paid Holiday</li><li>Weekly Pay</li><li>Pension Scheme</li><li>Welcome Handshake Payment</li><li>Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure</li><li>Employee Assistance Scheme that is also available to immediate family members</li><li>Comprehensive induction and ongoing training</li><li>Free Access NI Check and uniform</li><li>Funding and support towards obtaining NVQ Level 1 and 2 in Health and Social Care</li><li>Opportunities to progress your career within the company</li><li>Free, on-site parking</li><li>Employee of the Month awards</li></ul>About you:We are seeking an exceptional Registered General Nurse who possesses strong leadership abilities. While prior experience in a care home setting is advantageous, it is not a requirement as full support will be provided. Our Registered General Nurses are kind and compassionate, and have exceptional communication and interpersonal skills. Additionally, the successful Registered General Nurse will be adept at building and nurturing relationships with residents and their families.About Kathryn Homes:At Kathryn Homes, we are passionate about providing professional, person-centred, residential and nursing care to older people in Northern Ireland, including those living with dementia. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.At Kathryn Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Registered General Nurse

Deputy Manager Up to £45,000 p.a. pro rata (dependent on qualifications) Maternity CoverA Top 20 Care Home Group 2025!Awarded One Of The UKs Best Companies To Work ForOutram Fields in Bradway, Sheffield is a beautiful care home providing 69 spacious ensuite bedrooms as well as 6 luxury suites. Our stunning home features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon and includes a community dedicated to the care of people living with dementia.We have a Maternity cover position for a confident, compassionate and experienced Deputy Manager to work alongside an existing Deputy in the home. You will both assist the General Manager in all aspects of the day to day running of the home on a 24 hour basis. You will also together deputise for the General Manager across the whole range of their duties in their absence.Ideally you will have experience as a RGNbut if you can demonstrate previous care home leadership experience, you will be considered. You will ensure all aspects of the management of the home meet with the Essential Standards of Quality and Safety and the requirements of the Care Quality Commission. You will need to be able to support and manage teams and demonstrate a calm and professional manner at all times.You will oversee and maintain the care of the residents living at the home, ensuring each resident receives care according to their individual needs. Mentoring and supporting team members at all times ensuring appraisals/training/supervisions are up to date.For this role a professional qualification; Registered Nurse with active PIN registration is preferred however you will be considered if you can demonstrate a solid background of relevant experience and qualification ie; NVQ Level 4/5. Essential requirements:<ul><li><ul><li>Previous management/supervisory experience</li><li>Excellent written and oral communication skills including IT skills</li><li>Evidence of recent clinical practice</li><li>Evidence of management and administration of medication competency</li><li>Knowledge of NMC code of Conduct and standards</li></ul></li></ul>

Deputy Manager

ABOUT THE ROLE As a Hospitality Host at a Barchester care home, you'll help to create a stimulating environment for our residents so that we can give them the all-round care and support they deserve. We want our homes to be warm and welcoming with interesting events and first-class hospitality. As a Hospitality Host, you'll have an important part to play in making sure that happens. In particular, you'll provide a friendly, engaging and helpful service in our dining room and bar areas. It's a fulfilling role that will give you a real opportunity to enhance the lives of all our residents. ABOUT YOU You don't need any particular qualifications to join us as a Hospitality Host, but experience in a similar setting would be ideal. Personable and caring, you'll take a genuine interest in our residents, engaging with them and their families on a regular basis. If that sounds like you, we'll give you every opportunity to develop your skills further with courses that are designed to give you confidence in all aspects of your role. Because you might be serving alcohol, you'll need to be over the age of 18.REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards'And so much more! If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Hospitality - Host/Hostess

Spire St Anthonys Hospital has an exciting opportunity for a Senior Outpatient Physiotherapist with MSK and Orthopaedic experience to join our experienced and dynamic team on a 12-month fixed term contract. Our multispecialty unit will give you the opportunity to expand your skills and expertise. We have six operating theatres covering a wide range of specialities and procedures including Ortho, Gynae, Cardio-thoracic and many other surgical specialties.Founded in 1904, Spire St Anthonys Hospital delivers care through skilled and dedicated staff working together. With a completed £27m development investment, we provide very high quality healthcare to patients around Sutton, Epsom, Surrey and South London.Duties and Responsibilities <ul><li>To provide a high standard of physiotherapy assessment, diagnosis, treatment and advice to patients within the outpatient department. </li><li>Assess patient’s health and wellbeing across a complex and changing caseload.</li><li>Assist in the delivery of care to meet individual’s health and wellbeing needs</li><li>Provide and receive complex, sensitive or contentious information. </li><li>Promotes best practice in health and safety and security.</li><li>Assist in maintaining and developing services.</li><li>Contribute to quality improvement.</li><li>Promote people’s equality, diversity and rights </li><li>Apply technology for measurement, monitoring and treatment of patients.</li></ul>Who we are looking for<ul><li>Be HCPC registered - your registration should not have any restrictions or conditions.</li><li>You must have post-registration Physiotherapy experience, ideally in a hospital setting.</li><li>MSK experience is essential.</li><li>Orthopaedic experience is essential. </li><li>Excellent communication skills, along with being organised and can showcase excellent patient care. </li></ul>Benefits:We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:<ul><li>35 days annual leave inclusive of bank holidays</li><li>Employer and employee contributory pension with flexible retirement options</li><li>‘Spire for you’ reward platform – discount and cashback for over 100 retailers</li><li>Free annual Bupa wellness screening</li><li>Private medical insurance</li><li>Life assurance</li><li>Save an average of £50 per month with our free onsite car park </li></ul>We commit to our employees well-being through work life balance, on-going development, support and reward.Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland.Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Senior Outpatient Physiotherapist FTC

Spire Bristol Hospital are looking for an experienced Deputy Physiotherapy Manager to join the Physio team on a full-time permanent basis. You will provide highly skilled and specialised assessment, diagnosis and treatment for patients within the in-patient/out-patient service.Job PurposeManagement of the day to day running of the inpatient physiotherapy team to ensure effective staffing levels in order to provide high quality patient care whilst meeting the needs of the business.Work and Lead the team across multiple Inpatient area’s which include, Inpatient and day case Orthopaedics, Cardio-thoracic surgery, ITU, paediatrics and gynae surgeryOversee 7 day working rota and Pre-Operative Assessment (POA) physiotherapy serviceTo ensure the team delivers effective physiotherapy by providing appropriate clinical leadership and educational and development expertise. Duties and responsibilities<ul><li>Develop practice in the assessment of health and wellbeing needs.</li><li>Provide and receive complex, sensitive or contentious information.</li><li>Develop knowledge and practice in own area of work including development, implementation and review of consultant protocols.</li><li>Develops a working environment and culture that actively improves health, safety and security.</li><li>Develop and improve services.</li><li>Improve quality.</li><li>Enable people to exercise their rights and promote their equality and diversity.</li><li>Plan, allocate, assess and provide feedback to team members.</li><li>Maintain and support the effective use of physical and financial resources.</li><li>Ensure hospital targets are met in accordance with consultant protocols.</li><li>Apply technology for measurement, monitoring and treatment of patients.</li><li>Acknowledge the risk of Healthcare Associated Infections (HCAI) and understand own responsibility as agreed with line manager in the prevention and control of HCAI.</li><li>Management of inpatient team to ensure accurate staffing in order to meet patient needs.</li><li>Recruitment and induction of physiotherapy staff.</li></ul>Who were looking for:<ul><li>Degree (BSc Hons Physiotherapy) </li><li>Registered with the Health and Care Professions Council</li><li>5 years post-graduate varied Inpatient experience including Respiratory/ICU </li><li>Experience of team leadership of other physiotherapists</li><li>Analysing physiotherapy management problems and coming up with viable solutions</li><li>Working as a practitioner in and across multi disciplinary teams</li><li>Experience of applying clinical reasoning skills to a range of complex and varied patient case mixes</li><li>Challenging consultants to influence evidence based practice</li><li>Share evidence based practices with colleagues to enhance service and standards</li><li>Experience of working in partnership with consultants and participating in creating innovative service development projects</li><li>Competence across a range of physiotherapy, management and leadership skills supported by skilled professional knowledge.</li><li>Maximising people and financial resources whilst maintaining a safe clinical environment</li><li>Professional assessor</li><li>Auditing skills across clinical standards and departments</li><li>Respiratory On Call competencies and experience</li><li>Trained on MS Office and other relevant packages </li><li>Demonstrate principles of accountable practice</li><li>English language to IELTS 7.0</li><li>Willing to work flexible patterns e.g. evenings/on call</li></ul>Working Hours: 37.5 hours per week. Varying 7.5hr day shifts between hours of 8am and 8pm. Shifts patterns to be discussed. 1x 12-8pm per weekWill be working 1 weekend every 4-6 weeksContract Type: Permanent BenefitsWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:<ul><li>35 days annual leave inclusive of bank holidays</li><li>Employer and employee contributory pension with flexible retirement options</li><li>‘Spire for you’ reward platform - discount and cashback for over 1000 retailers</li><li>Free Bupa wellness screening</li><li>Private medical insurance</li><li>Life assurance</li></ul>Our ValuesWe are extremely proud of our heritage in private healthcare and of our values as an organisation:<ul><li>Driving clinical excellence</li><li>Doing the right thing</li><li>Caring is our passion</li><li>Keeping it simple</li><li>Delivering on our promises</li><li>Succeeding and celebrating together</li></ul>Our people are our difference; its their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.For us, its more than just treating patients; its about looking after people.About Us At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development. We have achieved our market leading position because of our Purpose, which is to make a positive difference to peoples lives through outstanding personalised care. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

Deputy Physiotherapy Manager

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!About the roleThis is an exciting opportunity to lead a team of managers in our busy, dynamic Transfers Team on a 12-month fixed term basis. As a Senior Operations Manager you will lead, coach and motivate a medium-sized Service delivery function to deliver outstanding client, business and colleague outcomes. You will role model the Hargreaves Lansdown values and own the performance of the given area (people, process, risks).What you'll be doing<ul><li>Provide inspirational, inclusive and collaborative leadership to the function through proactive and collaborative management of people, resources and risk.</li><li>Take responsibility for ensuring service delivery targets (SLAs, QA, Complaints, breaches etc) are met, delegated effectively and escalates issues where appropriate.</li><li>Monitor and report to the Head of Department on performance and trends and defines the 'path to green' where performance is outside target.</li><li>Oversee an effective risk and control environment to ensure good client outcomes, in particular the effective design and operation of processes and controls and management of risks.</li><li>Understand and comply with relevant regulation and legislation and keeps knowledge up to date.</li><li>Provide input into the development of the plan and objectives for the wider Service function.</li><li>Own resourcing for the function, makes business cases for change and investment, own and drives local continuous improvement activities and realises efficiencies.</li><li>Promote an inclusive and diverse culture where learning, development and colleague engagement is a priority; support career progression and development opportunities in the function and the wider Service Teams to maximise colleague engagement and retention.</li><li>Provide leadership and direction to immediate reports (Service Leaders and Team Leaders and the wider Service function) and take responsibility for Communication in the function.</li><li>Effectively steer and communicate operational change initiatives in conjunction with other leaders in Service.</li></ul>About you<ul><li>Outstanding leadership and communication skills; approachable, flexible and collaborative, able to motivate others and empower teams to deliver for clients.</li><li>Significant leadership experience within operational or client-facing environments.</li><li>Proven experience of managing managers and medium-sized teams to drive positive outcomes for clients, colleagues and the business.</li><li>Track record of managing operational change.</li><li>Ability to engage positively with colleagues at all levels.</li><li>Sound analytical/problem solving skills, ability to simplify complex problems and implement innovative solutions.</li><li>Desirable: Financial services, Telecoms, industry background.</li></ul>Interview processThis will be a two-stage interview process and will include both competency-based questions and a presentation.SalaryThe salary for this role will be up to £50,000, plus competitive benefits.Working scheduleThis is a 12-month fixed term contract, working full time, 37.5 hours per week, Monday to Friday. You will be based in our Bristol head office, BS1 5HL. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office, with a minimum of 3 days in the office per week. Why us?Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.What's on offer?<ul><li>Discretionary annual bonus* and annual pay review</li><li>25 days* holiday plus bank holidays and 1-day additional Christmas closure</li><li>Option to purchase an additional 5 days holiday** </li><li>Flexible working options available, including hybrid working </li><li>Enhanced parental leave</li><li>Pension scheme up to 11% employer contribution</li><li>Income Protection and Life insurance (4 x salary core level of cover) </li><li>Private medical insurance*</li><li>Health care cash plans - including optical, dental, and outpatient care</li><li>Health screening programme</li><li>Help@hand - confidential support including mental health counselling and remote GP</li><li>Wellhub - unlimited access to fitness providers and wellness coach sessions</li><li>Variety of travel to work schemes with bike storage and shower facilities</li><li>Inhouse barista and deli serving subsidised coffee and sandwiches</li><li>Two paid volunteering days per year</li></ul>*dependant on role level ** only available to select during our annual benefits window, in November each year Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment &amp; Onboarding team for more information.Please note, we are unable to provide employment sponsorship to candidates. #HLI

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