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Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator to replace an existing long-serving employee who is set to retire in 2024. The wider department currently has circa 650 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each. The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects &amp; snags, to completion &amp; satisfaction is as smooth as possible through coordinating appointments, labour and parts. You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region. Duties Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser's satisfaction.
Updating and maintaining records using internal CRM system
Bringing persistent faults to the attention of the Customer Care Office Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Complying with Group HS&amp;E policies.
Carrying out general administration duties, daily. Skills required; Customer service experience within an office environment.
Experience in the use of CRM software.
Experience with COINS system advantageous but not essential (training provided).
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.Salary of up to £25,000 with additional benefits;
OTE earnings (taking into consideration commissions built on survey scores &amp; company bonus structure) is £27,000 - £30,000. Ongoing opportunities for commission/bonus relating to HBF scores and personal performance.
Contributory pension
33 days holiday entitlement (including bank holidays)
Competitive discount on company built homes (dependent upon the property and location)Office hours Mon-Fri (Apply online only).
Opportunity of x1 day WFH option following successful passing of probation. For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Customer Care Coordinator

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
Undertake post-completion satisfaction calls to customers
Update weekly reports and distribute to relevant personnel Skills &amp; experience required: Previous experience in a similar role within property/new build housing
Previous experience in a demanding and fast paced customer service environment
Excellent communication skills, both written and verbal
Intermediate to advanced level of proficiency with MS Office programs
A strong team player, supportive of colleagues
Assertive and tenacious individual, with an ability to influence others and be resilient to challenging Customer demands
Self-discipline, with excellent time management skills and the ability to coordinate a number of priorities
Ability to multi-task, and work efficiently and accurately under pressure The company are offering a competitive basic salary (dependant on experience) and company benefits. For the right individual there may also be options for the role to change into a full time permanent position after the initial 6 month period. If you are interested in the Customer Care role, please contact Deena at Fawkes &amp; Reece or apply via the link provided

About the role As a Care Coordinator, you will play a critical role in ensuring that residents receive high-quality, person-centred care. Working closely with the care team to coordinate and manage care for residents, considering their individual needs, preferences, and goals. You will be responsible for organising your shifts, administering and recording medication, liaising with health professionals and recording to the residents’ computerised care plans. You will assist with the induction, training and supervision of support staff. Reports to: Home Manager Skills and attributes Experience of supervising a care team. An ability to show empathy and understanding of the needs of the residents. Good leadership skills with the ability to communicate effectively and work as part of the team. A good eye for detail, and are organised and methodical. Flexibility around working schedules, roles and responsibilities. Education and qualification You will have, or be working towards, NVQ3 in Health &amp; Social Care. What will you gain? You’ll have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You’ll have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step

Care Coordinator

Customer Care Coordinator A leading house builder have a requirement for a Customer Care Coordinator to join their Customer Care team based in Warrington initially on a 6 month fixed term contract. Customer Care Coordinator role Your role will involve managing all customer-related issues through to resolution, by direct communications with our internal and external Customers a long with coordinating the administration of the department to ensure it operates efficiently and effectively. Duties and responsibilities: Ensure all contact (calls, emails, online, Social Media) received are handled professionally and courteously, and recorded on the system
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
Provide administrative support for the Department, to include, handling and responding to customer correspondence, electronic and paper filing, production of repo...

Main Responsibilities Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
Job Title: Podiatrist Specialist – Band 6
Trust Location: Wigan, Warrington &amp; St Helen’s
Pay Rates: £19.10ph - £30.56ph
Shift Patterns: Early, Lates, Nights, Long Days, Weekends &amp; Bank Holidays
We are currently seeking experienced band 6 Podiatrist Specialist to provide a high quality, responsive service for patients in and around the Wigan, Warrington an St Helen’s community.
Are you passionate and experienced in providing Podiatrist Specialist? Would you like to be part of a highly qualified team providing support for patients working in local clinics and community services? If so, we would like to hear from you today!
Working in Cheshire, you will be part of multidisciplinary team of highly trained staff, working with a Trust whose goal is to Collaborate with each other, aspire to be the best, respect everyone, and enable people to take responsibility.
You’ll receive the following benefits:
First choice of shifts or placements at your Trust – access before they are made available to agency
Wellbeing incentives – take advantage of the wellbeing hub
Competitive pay rates – work this week, get paid next week
Manage your shifts and timesheets on the go – access your “My Bank” shift portal anywhere, anytime online or through your smartphone
Essential support when you need it – 24/7 365 days – Call us anytime
Multi-locational - work across neighbouring Trusts
Varied working options to suit your lifestyle – access to the Bank gives you options of ad hoc shifts or fixed term placements
Training and development opportunities
Build holiday allowance for every shift you work
Stakeholder pension scheme available
What you’ll be responsible for
To work in community clinics and on domiciliary visits, providing podiatry care to a variety of clients
Work independently without direct supervision in the community, acute and a hospital setting.
To provide a high standard of podiatric care.
To assess diagnose develop and implement individual podiatric care treatment plans for patients who are predominately high risk. To organise and manage their own individual clinical workload.
To provide professional advice and support to locum podiatrists and students.
The role will involve, but not be limited to you performing the above.
You’ll need to have the following qualification/experience:
A minimum of 6 months paid experience in a Podiatrist Specialist environment within a similar setting in the last 3 years
Comply with Professional Registration and keep up to date with current practices
Ensure accurate records are kept in accordance registration guidelines
Undertake regular mandatory training
*Depending on the Trust, you may require variable additional certification and skills.
Who are NHS Professionals?
We are NHS Professionals (NHSP), working together to care for patients in the NHS. Providing you with the power to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Podiatrist Specialist – Band 6

Main Responsibilities Please make sure you read the following details carefully before making any applications.
Job Title: Podiatrist Specialist
Trust Location: Wigan, Warrington &amp; St Helen’s
Pay Rates: £15.67ph - £25.07ph
Shift Patterns: Early, Lates, Nights, Long Days, Weekends &amp; Bank Holidays
We are currently seeking experienced Podiatrist Specialist to provide a high quality, responsive service for patients in and around the Wigan, Warrington an St Helen’s community.
Are you passionate and experienced in providing Podiatrist Specialist? Would you like to be part of a highly qualified team providing support for patients working in local clinics and community services? If so, we would like to hear from you today!
Working in Cheshire, you will be part of multidisciplinary team of highly trained staff, working with a Trust whose goal is to Collaborate with each other, aspire to be the best, respect everyone, and enable people to take responsibility.
You’ll receive the following benefits:
First choice of shifts or placements at your Trust – access before they are made available to agency
Wellbeing incentives – take advantage of the wellbeing hub
Competitive pay rates – work this week, get paid next week
Manage your shifts and timesheets on the go – access your “My Bank” shift portal anywhere, anytime online or through your smartphone
Essential support when you need it – 24/7 365 days – Call us anytime
Multi-locational - work across neighbouring Trusts
Varied working options to suit your lifestyle – access to the Bank gives you options of ad hoc shifts or fixed term placements
Training and development opportunities
Build holiday allowance for every shift you work
Stakeholder pension scheme available
What you’ll be responsible for
To work in community clinics and on domiciliary visits, providing podiatry care to a variety of clients
Work independently without direct supervision in the community, acute and a hospital setting.
To provide a high standard of podiatric care.
To assess diagnose develop and implement individual podiatric care treatment plans for patients who are predominately high risk. To organise and manage their own individual clinical workload.
To provide professional advice and support to locum podiatrists and students.
The role will involve, but not be limited to you performing the above.
You’ll need to have the following qualification/experience:
A minimum of 6 months paid experience in a Podiatrist Specialist environment within a similar setting in the last 3 years
Comply with Professional Registration and keep up to date with current practices
Ensure accurate records are kept in accordance registration guidelines
Undertake regular mandatory training
*Depending on the Trust, you may require variable additional certification and skills.
Who are NHS Professionals?
We are NHS Professionals (NHSP), working together to care for patients in the NHS. Providing you with the power to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Podiatrist Specialist

Job Title: Occupational Therapist Grade: Band 6 Department: Trafford Community Neuro Rehabilitation Team Location: 2nd floor Waterside House, Sale Waterside, Sale M33 7ZF Trust: Manchester University NHS Foundation Trust Shift Pattern: 37.5 hours per week, Monday to Friday Pay rate: £21.79 Manchester University NHS Foundation Trust are currently seeking experienced Occupational Therapists to provide a high quality, responsive service for patients in the Trafford community, working as part of the Community Neurological Rehabilitation Service. Are you passionate and experienced in providing Occupational Therapy? Would you like to be part of a highly qualified team providing support for patients working in a community service? If so, we would like to hear from you today! Manchester University Foundation Trust is England’s largest NHS trust with a turnover of £2.5bn. MFT has designed the most exceptional integrated health and social care system to deliver the best possible results for the 1million patients who rely on their services every year. By joining NHS Professionals and working on the bank at MFT, you can instantly help the Trust to continue to improve the life chances and wellness of the diverse communities across Manchester. Main duties of the job As an integral member of service, you will be working within the community helping patients stay in their own home, empowering recovery and preventing hospitalisation. Yo...

Band 6 Occupational Therapist

Regional Occupational TherapistWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Position:Regional Occupational Therapist Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
Location:Multi-site based in Liverpool -Dementia care experience and travel essential
Contract type: Full time permanent position (40 hours per week... JBLK1_UKTJ

Regional Occupational Therapist

Working with one of the UK's leading social housing providers we have an exciting opportunity for an experienced Customer Service Advisor / Customer Care Coordinator. Working in our clients new build housing team, you'll work with residents and build partners alike, though the standard 1 year defect period, to provide assistance in managing the defect process across the development programme. It's a fantastic environment with some brilliant perks!
Looking for flexibility &amp; the ability to work from home a day a week? How about 2 days a week? Every week! (sometimes it can even get to 3!) With the remaining 2 days per week, working alongside the small and close-knit team, in the regional office in Warrington. Hours are somewhat flexible too.
37 hours a week. Typically from 0830 to 1630 but with some considerable flexibility, so long as the department is running smoothly and targets are being hit! The role will typically involve the logging, monitoring and general management of the standard 12 month defect period, engaging with external delivery partners (contractors &amp; house builders) to build &amp; maintain relationships which ensure the defect period is as smooth as possible for both the company &amp; the resident.
You'll be liaising around &amp; confirming appointments with residents and contractors, following diagnosis of defects. You'll (ideally) be experienced in new build housing or the wider construction industry, from an After-Care / Cu...

After Care Coordinator

I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team. You will be joining a well-established, friendly and supportive department that are on a mission to continue to provide an excellent service to their customers. Their current HBF score sits around 97%. They have some excellent incentives for providing good customer service and the team gets rewarded with a great commission structure. Coordinators are currently earning between £250 - £750 per month commission in addition to the 12% base salary commission Role &amp; Responsibilities * Be the first point of contact to deal with customer queries in a professional and timely manner * Manage the defects systems to ensure issues are correctly recorded and maintained * Where required co-ordinate diaries for the Customer Service Operatives * Where required carry out general administrative duties relevant to the Customer Service team * Process visit reports following internal home visits entering the information onto Focus * Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings * Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes * Good understanding of product on new developments * Provide management information to senior management team * Escalate any issu...

25 Permanent Jobs in Partington, UK

25 jobs found