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Location: Alcester Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. The Role: Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region. As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region. Main Responsibilities:
Manage customer and carer queries and action effectively and efficiently
Provide Managers with up to date information on carer availability, contact information and support with queries
Manage and maintain customer and carer files
Support in the recruitment of carers from the UK and internationally.
Schedule placements for carers ensuring customers and carers are effectively matched
Who you are: The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems. In return we offer a competitive salary and the following benefits: No requirement to deliver hands on care
23 days annual leave plus 8 days Bank Holidays
Access to an Employee Assistance programme
A professional but fun and social team environment
Ongoing mentoring and training
Eligibility to apply for a Blue Light Card Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy. Ref: CM001

Live In Care Coordinator

Location: Alcester Are you the right applicant for this opportunity Find out by reading through the role overview below.
The Role:
Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region.
As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region.
Main Responsibilities:
Manage customer and carer queries and action effectively and efficiently
Provide Managers with up to date information on carer availability, contact information and support with queries
Manage and maintain customer and carer files
Support in the recruitment of carers from the UK and internationally.
Schedule placements for carers ensuring customers and carers are effectively matched
Who you are:
The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.
In return we offer a competitive salary and the following benefits:
No requirement to deliver hands on care
23 days annual leave plus 8 days Bank Holidays
Access to an Employee Assistance programme
A professional but fun and social team environment
Ongoing mentoring and training
Eligibility to apply for a Blue Light Card
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
Ref: CM001

Location: AlcesterThe Role:Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements. Supporting the Live-In Care service this role is an integral part of the success of the whole region.As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region.Main Responsibilities:Manage customer and carer queries and action effectively and efficientlyProvide Managers with up to date information on carer availability, contact information and support with queriesManage and maintain customer and carer filesSupport in the recruitment of carers from the UK and internationally.Schedule placements for carers ensuring customers and carers are effectively matchedWho you are:The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.In return we offer a competitive salary and the following benefits:No requirement to deliver hands on care23 days annual leave plus 8 days Bank HolidaysAccess to an Employee Assistance programmeA professional but fun and social team environmentOngoing mentoring and trainingEligibility to apply for a Blue Light CardHelping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.Ref: CM001

Location: Alcester The Role: Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region. As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region. Main Responsibilities:
Manage customer and carer queries and action effectively and efficiently
Provide Managers with up to date information on carer availability, contact information and support with queries
Manage and maintain customer and carer files
Support in the recruitment of carers from the UK and internationally.
Schedule placements for carers ensuring customers and carers are effectively matched
Who you are: The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems. In return we offer a competitive salary and the following benefits: No requirement to deliver hands on care
23 days annual leave plus 8 days Bank Holidays
Access to an Employee Assistance programme
A professional but fun and social team environment
Ongoing mentoring and training
Eligibility to apply for a Blue Light Card Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy. Ref: CM001

Location: Alcester Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a New Business Care Coordinator to join our team in Alcester.
The New Business Care Coordinator will work closely with the New Business Team, the Live In Care Managers and the Care Coordinators to manage and coordinate all Live In Clients from the initial meeting right through to their care starting. This is a critical role who will help our New Customers and their families feel a little bit better at a really difficult time.
*Main Responsibilities* * Monitor all information on CRM to ensure that you are aware of all New Business Meetings in the Region each day.
* Update CRM and the Resourcing Report with the status of all Meetings and their status/progress.
* Liaise with Clients and their families to ensure that we communicate efficiently and effectively how and who will be caring for themselves or their families. Take accountability and “own” the relationship with the client and their families and other stakeholders until the commencement of care and ensure the smooth transition to the relevant LIRM and CC who will be overseeing the client moving forward.
* Collaborate with the finance team to ensure that we have set up the contract correctly and have received the funds for all respite clients.
* Start all new business ensuring our clients’ needs and requirements are met, and they are truly delighted.
* Organise and coordinate the travel and arrival of our Carers as communicated to our clients and their families. *About You*
To be successful in this role you’ll need to have previous experience of working in the care sector, preferably as a care coordinator. You’ll need to be excellent at planning and organising, alongside having a passion for person centred care. We’re looking for a candidate who has excellent communication skills, and someone who can build effective relationships, both internally and externally.
*Benefits* * Career progression opportunities
* 23 days annual leave, rising to 25 after 2 years of service
* Blue Light Card offering discounts from business and services
* Access to our employee assistance programme
* Refer a friend scheme _Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy._ Job Types: Full-time, Permanent Pay: £26,000.00 per year

New Business Care Coordinator- Live in

Job Title: Customer Care Coordinator Company Overview: Join the dynamic team a leading construction outfit dedicated to delivering exceptional quality and service to our clients. With a commitment to excellence and a passion for innovation, we take pride in our projects and value our relationships with our customers. Position Overview: We are seeking a highly organized and customer-focused individual to join us as a Customer Care Coordinator. In this role, you will be the primary point of contact for our clients, ensuring their needs are met promptly and efficiently. You will play a crucial role in maintaining positive relationships and exceeding customer expectations throughout the construction process. Key Responsibilities: 1. Act as the main point of contact for customer inquiries, concerns, and requests. 2. Coordinate communication between clients, project managers, and construction teams to ensure timely resolution of issues. 3. Proactively address customer needs and concerns to ensure a positive experience throughout the construction process. 4. Schedule and coordinate appointments, site visits, and meetings with clients as needed. 5. Maintain accurate records of customer interactions and transactions using our CRM system. 6. Collaborate with internal teams to implement improvements to our customer care processes and procedures. 7. Provide regular updates to clients on the status of their projects and address any questions or ...

Customer Care Coordinator

Location: Alcester Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a New Business Care Coordinator to join our team in Alcester. The New Business Care Coordinator will work closely with the New Business Team, the Live In Care Managers and the Care Coordinators to manage and coordinate all Live In Clients from the initial meeting right through to their care starting. This is a critical role who will help our New Customers and their families feel a little bit better at a really difficult time. Main Responsibilities Monitor all information on CRM to ensure that you are aware of all New Business Meetings in the Region each day.
Update CRM and the Resourcing Report with the status of all Meetings and their status/progress.
Liaise with Clients and their families to ensure that we communicate efficiently and effectively how and who will be caring for themselves or their families. Take accountability and “own” the relationship with the client and their families and other stakeholders until the commencement of care and ensure the smooth transition to the relevant LIRM and CC who will be overseeing the client moving forward.
Collaborate with the finance team to ensure that we have set up the contract correctly and have received the funds for all respite clients.
Start all new business ensuring our clients’ needs and requirements are met, and they are truly delighted.
Organise and coordinate the travel and arrival of our Carers as communicated to our clients and their families. About You To be successful in this role you’ll need to have previous experience of working in the care sector, preferably as a care coordinator. You’ll need to be excellent at planning and organising, alongside having a passion for person centred care. We’re looking for a candidate who has excellent communication skills, and someone who can build effective relationships, both internally and externally. Benefits Career progression opportunities
23 days annual leave, rising to 25 after 2 years of service
Blue Light Card offering discounts from business and services
Access to our employee assistance programme
Refer a friend scheme Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

7 Primary Care Jobs in Alcester B49, UK

7 jobs found