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TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors - General administration duties for the Head of Customer Care - Ensure the Customer Journey protocols are achieved, in the time frame allocate - Comply with our GDPR policy - Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. - Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Build Housing

Community Occupational Therapist Role Job Title: Occupational Therapists Location: Scunthorpe but working from home involved Start Date: ASAP End Date: Ongoing * Working as part of the of the Independent Living Service, ensuring the effective delivery of services to enhance people's wellbeing. * Providing practical advice, guidance and solutions to enable people to live full, satisfying and independent lives. * Working in line with the thresholds agreed in North Lincolnshire to support people to receive the right help at the right time, tailored to their needs at that particular point. * Promoting the Independent Living Service, including supporting staff development and training. * Maintain knowledge of evidence-based research and new developments in Therapy Services, disseminate and apply this in North Lincolnshire. * Provide a strong professional lead role, and at times provide direct coaching and mentoring, to team managers, back care advisor and others, in order to support the achievement of strategic, operational and personal development objectives * Qualified Occupational Therapist IF YOU ARE NOT INTERESTED IN THIS ROLE, PLEASE STILL GET IN TOUCH AS WE HAVE MANY OPEN VACANCIES! Benefits of working with Tripod Partners * £350 refer a friend bonus * £500 loyalty bonus for continued service * £50 bonus for registering * £150 find your own job bonus * Free DBS and compliance service including paid for Mandatory Training * Excellent compliance processes and department making it a smooth and enjoyable process * Your own dedicated consultant with extensive experience within the healthcare sector * Daily payroll and in-house payroll system Since Tripod Allied Health established in 2014, we have built a large, dedicated network of highly-regarded Allied Healthcare Professionals to deliver across public and private sectors. Tripod Partners are the leading UK agency for qualified social care and hold awarded places on both the Workforce Alliance (formerly CCS&amp;CPP) &amp;vHTE Temporary Workforce Solutions II NHS Frameworks for the supply of Professionals across the UK. We understand your need for experienced healthcare professionals that can hit the ground running. Our pool of talented professionals is constantly increasing, allowing you quick and efficient access to the most suitable candidates. We have highly experienced consultants, covering 9 key categories: * Occupational Therapists * Physiotherapists * Speech and language therapists * Diagnostic Radiographers * Therapeutic Radiographers * Sonographers * Pharmacists * Cardiac Physiologists * Echocardiographers * Therapy Assistants (Band 3 &amp; 4)

Occupational Therapist

Working with a national PLC 5-star house builder we're currently recruiting for a Customer Care Coordinator.
Our client operate from over 20 regional offices throughout the UK.
Their North West office are currently looking to recruit an experienced Coordinator to replace an existing long-serving employee who is set to retire in 2024. The wider department currently has circa 650 plots in warranty. Each Coordinator is responsible for no more than x3 sites and 150 plots, each. The Customer Care Coordinator will communicate with customers, site teams, directly employed maintenance operatives and secondary sub-contractors to ensure the customer experience from reporting of defects &amp; snags, to completion &amp; satisfaction is as smooth as possible through coordinating appointments, labour and parts. You'll be one of a team of 6 at your level, working with a team of field based Technicians and reporting to an Office Manager and Departmental Head of Customer Care for the region. Duties Dealing with incoming calls, post and emails relating to Customer Care.
Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
Checking and ensuring work has been carried out to the purchaser's satisfaction.
Updating and maintaining records using internal CRM system
Bringing persistent faults to the attention of the Customer Care Office Manager or Head of Customer Care.
Categorising works successfully, ensuring management of costs are minimised.
Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
Attending meetings that may be necessary in the performance of your duties.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Complying with Group HS&amp;E policies.
Carrying out general administration duties, daily. Skills required; Customer service experience within an office environment.
Experience in the use of CRM software.
Experience with COINS system advantageous but not essential (training provided).
Educated to GCSE Standard (or equivalent) including English and Maths.
Good verbal and written communication skills.
Ability to multi-task with good time management.Salary of up to £25,000 with additional benefits;
OTE earnings (taking into consideration commissions built on survey scores &amp; company bonus structure) is £27,000 - £30,000. Ongoing opportunities for commission/bonus relating to HBF scores and personal performance.
Contributory pension
33 days holiday entitlement (including bank holidays)
Competitive discount on company built homes (dependent upon the property and location)Office hours Mon-Fri (Apply online only).
Opportunity of x1 day WFH option following successful passing of probation. For more information, contact Kris Convery ((phone number removed)) or find me on LinkedIn.
I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Customer Care Coordinator

Occupational Therapist
Liverpool
Full time
3 months with view to extend
Up to £30 per hour
Spencer Clarke Group are looking for an Occupational Therapist to join our client on initial 3 month basis. The successful candidate will be responsible for conducting community local authority assessments to determine the need for both standard and specialist equipment, as well as minor and major adaptations.
Key Responsibilities: Conduct comprehensive assessments to evaluate client's functional abilities and limitations.
Recommend appropriate equipment and adaptations to improve client's independence and quality of life.
Collaborate with clients, families, and multidisciplinary teams to develop personalised care plans.
Provide guidance and support to clients and their caregivers on the safe and effective use of recommended equipment.
Complete manual handling assessments in accordance with established protocols and best practices.
Maintain accurate and detailed records of assessments, recommendations, and interventions.
Stay updated on the latest developments and best practices in occupational therapy.Qualifications: Degree in Occupational Therapy from an accredited institution.
Registration with the Health and Care Professions Council (HCPC).
Proven experience working as an Occupational Therapist in a local authority setting.
Strong knowledge of community-based care services and resources.
Competency in conducting manual handling assessments.
Valid driver's license and access to own transportation.As a leading specialist recruitment consultant, we take pride in our deep expertise in connecting exceptional professionals in the fields of Psychiatry, Educational Psychology, Clinical Psychology, Occupational Therapy, and Speech and Language Therapy with life-changing career opportunities. Our track record speaks for itself, as we've successfully brought together countless talented individuals and rewarding positions in the world of psychology and therapy. Reach out to Natalie today to discover how she can assist you. / (phone number removed)
INDSCG3

Reablement Occupational Therapist
Newham
£35/hr
Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for an Occupational Therapist in the Newham area. Purpose: To work closely with Reablement officers (RO's) to embed their Trusted Assessor (TA) skills, to sign-off TA level equipment competencies (second cohort of RO's some of whom have already started the self-directed training) and to deliver more training in house on basic equipment as required.
Revisit the competencies of some the RO's from the first cohort of TA training, who are prescribing fewer items of equipment.
Ensure a greater range of Reablement strategies are used; including wider range of equipment (outside of TA level), identify minor and make recommendations for major adaptations; use of bespoke fatigue management and falls advice; greater bespoke IAG; activity analysis; greater problem solving and to support the development of improved clinical reasoning.
Pilot joint goal setting visits with 3-4 RO's and track benefits in terms of leaving Reablement with no or lower POC compared to the average and ability of the service to increase the scope of referrals accepted.
To hold a small caseload as needed of complex or DHC cases

Reablement Occupational Therapist

The London Borough of Sutton is seeking a Children's Occupational Therapist who has a minimum of 2 years experience working with children and in social care. You will be working closely with Social Workers and Family Support Workers. You will also work closely with the Sensory Team, Education, Housing and the NHS to ensure that assessment and recommendations are robust and fully meet the needs of our residents.The client offers a full-time contract with an opportunity to work from home, a fair and manageable caseload and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the Children's Occupational Therapist includes. Moving and handling assessment and advice: Including provision of hoists/slings and risk assessments addressing specific needs of the child in their home environment.
Equipment provision: Assessment of specialist equipment including beds, shower/bath seats, specialist seating, toileting - assisting daily activities
Minor adaptations: Assessment of need for provision of door widening/grab rails/ramps and safety measures
Home adaptations: Assessment of potential need for adaptations through the national Disabled Facility Grant. Adaptations may include through floor lifts, ceiling track hoists, level access showers, facilitating wheelchair access throughout a property.
Housing needs assessments: Assessments to support a social housing application for a property, identifying specific access needs of a child to be considered when being rehoused.
Attending child in need and safeguarding meetings of allocated children, and close working with Social Workers and the MDT.To be Successful Previous experience working as an Children's Occupational Therapist in the community.
Experienced Adult Social Care OT required with minimum of 2 years' experience.
Specialist OT service to children with a neuromuscular, or genetic condition, or with profound developmental disability, impacting on engagement and function in the home environment.
Community OT post, with experience in assisting and moving, major and minor adaptations.
Community based with provision of equipment to support home working.
Experienced OT with experience in assessing and providing major adaptions such as ramps and stairlifts and manual handling equipment.
ESSENTIAL: Understanding of Major Adaptations.
Previous experience working with major adaptations.
Manual handling experience.
HCPC Registration.
Enhanced DBS/CRB (we can obtain for you).
Eligibility to work in the UK.
Occupational Therapist Qualification.Benefits of Working with Sutton. Our client offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also, free on-site parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week. To discuss this Occupational Therapist vacancy, or any similar roles we have available, please contact Ella Hajittofis or email us your updated CV today

Children's Occupational Therapist

Customer Care Coordinator - Brentwood - Permanent - £30,000 A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Brentwood area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. Duties * Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale. * Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed. * Provide support and advice to sub-contractors. * Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently. What are they looking for * Experience working with another House Builder in a similar role. * Experience using CRM systems and inputting data in an office-based setting is essential. * Excellent communication skills For more information please apply below or contact Chris Ellis at Wheatstone Solutions

Day Webster are currently recruiting a Community Occupational Therapist located in Surrey. Working hours - Full time 5 days per week including occasional weekends Duties - Extensive leadership experience, extensive community experience. Recent NHS experience. Complex manual handling, rehab, rapid response, elderly care, neuro, orthopaedics. Must be a car driver and be HCPC registered. Please contact Donna Mills on (phone number removed) Why work for Day Webster Group? Daily payroll
Access to some of the UK’s most sought-after roles
Timesheet submissions via Mobile
Specialist Industry expert as your dedicated Day Webster Agent available 24/7
Industry leading fast-tracked compliance
Free revalidation support
UK leading referral programs
Accommodation &amp; Travel assistance
Annual contributions for training and CPD courses
Annual Loyalty reward programs
Professional growth opportunities and continuous development support.
Uncapped top tier “Refer a friend” scheme.
About Day Webster Group As one of the UK’s largest healthcare recruitment agencies, Day Webster Group are not only about filling positions; we're about building careers and fostering a community of professionals dedicated to excellence in healthcare. Since 2009, Day Webster Group has stood out for our innovative approach, earning numerous awards, including placements on The Sunday Times Fast Track 100 list and regional Best Companies to Work For. Recognised for our commitment to excellence and our deep appreciation for the vital roles our staff play, we support our team members at every step, offering opportunities for those looking for new challenges or aiming to make a significant impact in various healthcare settings

Community Occupational Therapist

We are looking to recruit an enthusiastic Occupational Therapist to join a well-structured and dynamic team in Bolton. The client offers a full time contract with an opportunity to work from home, a fair and manageable caseload and further training in your portfolio. The vacancy will be for an initial 3 - 6 months with potential for extension. Main Duties for the Occupational Therapist includes; Assessment of service users and carers with complex needs in relation to home environment
Providing expert advice, and assessments for equipment and home modifications
Adaptations, moving and handling assessments and reducing or minimising the need for care packages.
An awareness of the importance of safeguarding vulnerable people, plus an understanding of \n the importance of dignity &amp; respect when dealing with people. To Be Successful; Previous experience working as an Occupational Therapist in the community
Manual handling experience
HCPC Registration
Enhanced DBS/CRB (we can obtain for you)
Eligibility to work in the UK
Occupational Therapist QualificationBenefits of Working at Bolton Bolton offers the opportunity for additional training for both perm and temporary members of staff within the authority. With new projects underway in various teams, they offer a very competitive rate of pay. Also free onsite parking is offered to all staff. Why Join Our Agency? With over 10 years' experience recruiting directly into social care, Ackerman Pierce prides itself on the unique services we deliver to our candidates. Each candidate is assigned their own personal consultant who will support them through every placement. We also offer a DBS and a quick and easy registration process. Not forgetting a guaranteed payment into your account every week To discuss this Occupational Therapist vacancy, or any similar roles we have available, please contact Gavin Wright or email us your updated CV today

Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. This is a great opportunity to join a great team who have a great reputation. Duties * Experience of working within a customer focused role. * Experience of working within the housing industry is essential. * Ability to generate professional correspondence unaided. * An enthusiastic individual with the ability to work on their own initiative with strong administrative and organisation skills. * Attention to detail. * A commitment to work as required to meet the needs of the business. * Good working knowledge of excel work and outlook. * Excellent communication skills at all levels with a proven track record of using trouble shooting and problem-solving skills. * Assertive and tenacious, able to influence others and resilient to deal with disgruntled customers. Ability to make proactive recommendations. * Ability to multitask and work under pressure. * Team player and supportive of colleagues. * First point of contact for all complaints and NHBC claims. * Co-ordinate the receipt and rectification of remedial work following legal completion/ handover. * Manage Customer Service operative’s diary on a day-to-day basis. * Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer. * Produce accurate and timely job sheets for sub-contractors. * Chase sub-contractors as appropriate to ensure target dates are met. * Maintain accurate records of all actions via the IT systems in place. * Ensure all records are made available for a contra-charge process to be followed. If you are interested in this opportunity, please apply and I will be in touch to discuss

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