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Exciting opportunity for a dedicated Care Coordinator to join an 'OUTSTANDING' domiciliary care company. Our client is an established provider of home care and are now looking for a dedicated, caring and proactive individual to join their team. You will be joining a close knit team of care staff and managers who are committed to providing high-quality care services.
The Role:
As a Care Coordinator,...

Care Coordinator

Exciting opportunity for a dedicated Care Coordinator to join an 'OUTSTANDING' domiciliary care company. Our client is an established provider of home care and are now looking for a dedicated, caring and proactive individual to join their team. You will be joining a close knit team of care staff and managers who are committed to providing high-quality care services.
The Role:
As a Care Coordinator,... Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. JBLK1_UKTJ

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers and subcontractors - General administration duties for the Head of Customer Care - Ensure the Customer Journey protocols are achieved, in the time frame allocate - Comply with our GDPR policy - Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. - Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV. Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected. TSR are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence

Customer Care Coordinator - New Build Housing

Customer Care Coordinator - Derby - Permanent - £26,000
A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the Derby area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.
Duties
* Reporting to the Head of department, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
* Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
* Provide support and advice to sub-contractors.
* Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently, and consistently.
What are they looking for
* Experience working within House Building in a similar role or from Property Management / Resident Liaison Officer positions.
* Experience using CRM systems and inputting data in an office-based setting is essential.
* Excellent communication skills
For more information please apply below or contact Chris Ellis at Wheatstone Solutions

Customer Care Coordinator

TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers a...

Senior Care Coordinator /Consultant Senior Client Consultant/Senior Care Co-Ordinator to add to our existing team due to internal promotion. The Senior Client Consultant's role is to effectively manage and support teams of care staff to deliver exceptional service provided to our clients based throughout the East &amp; West Midlands. Your role will be to make sure that our client’s needs are being met sufficiently and that they are being empowered as much as possible to live their lives as independently as they can. Your role will be, but not limited, to: * Make sure that enough staff are recruited to deliver the service * Manage compliance of the workforce in line with company and regulatory requirements * Take part in the on-call escalation rota * Carry out day to day tasks, as required, so that the service provision is delivering the best service possible to its clients and staff * Keeping in house software up to date at all times * Auditing in house systems to make sure that all data is recorded and upto date * Providing support to the other teams members as and when required We can offer you a genuine career path, excellent salary, and an opportunity to be part of an exciting time in the company’s development plus an excellent holiday allowance and pension scheme after the qualifying period. Previous experience in recruitment or health and social care is a must, good communication skills in a written and ve...

6 Primary Care Jobs in Derby, UK

6 jobs found