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Are you looking to work for a company that is a leader in their field and rely on offering exemplary customer service? Have you worked in a Customer Care position and understand the benefits of offering great customer service? If so our client based in Bury St Edmunds are now looking for a Customer Care Coordinator to join their rapidly growing team. As the Customer Care Coordinator you will be: Dealing with incoming calls, post and emails
Resolving any problems that customers may have
Coordinating technicians to resolve any problems
Checking with customers that all problems have been rectified
Updating information onto the system
As the Customer Care Coordinator you will have: Experience of delivering great customer service
Problem solving capabilities
Excellent prioritisation skills
Good computer skills
Great organisation skills
If you would like to work for a company that can offer a great working environment and future prospects then the Customer Care Coordinator is the role for you. If you think this Customer Care Coordinator role is for you, please do get in touch by sending us an email or call us on (phone number removed) and email your CV to (url removed). By applying for this Customer Care Coordinator vacancy, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities. Exact Sourcing is an equal opportunities employment agency

Customer Care Coordinator

Our client is seeking a Customer Service Coordinator to join their team based in Tamworth. You will be responsible for processing customer orders and ensuring that they are accurately entered into the system. You will ensure that all customer inquiries are addressed promptly in a professional and courteous manner, achieving a high level of customer satisfaction. Please note you must have access to your own transport due to location. Duties for the Customer Care Coordinator will include but not be limited to the following: Obtain and process customer orders via phone, email, or online platforms Confirm orders with customers and verify that all necessary information is accurately entered into the system Liaise with other departments to ensure that orders are shipped timely and accurately and that stock levels are accurately updated. Investigate and resolve customer inquiries regarding order status, shipping, product information, and pricing Respond to customer inquiries in a timely and proactive manner. Offer product recommendations and alternatives to customers when necessary Develop a deep understanding of the company's products and services to provide customers with accurate information and current promotions Continuously maintain accurate records of customer interactions and transactions Process payments and refunds The ideal candidate for the Customer Care Coordinator role will have the following: Strong problem-solving skills - ability to quickly understand customer inquiries and find solutions Attention to detail - ability to accurately enter customer information into the system Proactive approach to customer service – taking initiative to resolve customer issues Ability to work independently and as part of a team to achieve common goals Experience using customer service software and Microsoft Office Suite Ability to multitask in a fast-paced environment Capable of working under pressure and meeting tight deadlines Hours for this role are 8:30am - 5:00pm Monday to Friday with an hour for lunch. In return they offer: 25 days holiday plus bank holidays Day off for your Birthday Free Parking Pension Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact

Direct Medics is a leading healthcare recruitment specialist recruiting Allied Health Professionals of all bands and specialties for long and short-term locum roles throughout the UK. _*Unfortunately, we cannot offer or facilitate visa sponsorship for our locum roles.*_ *Job Description:* Direct Medics are working in partnership with the Northern Health &amp; Social Care Trust for a Band 6 Occupational Therapist to join the Community Adult Learning Disability Occupational Therapy service. Initial location to be confirmed but will be either Ballymena/Causeway. *Benefits:* * HCPC Registration Fees paid for one year\* * FREE Mandatory Training Including MH and BLS\* * FREE Fitness to Work certificate / Occupational Health Clearance * FREE Enhanced Criminal Records Check * FREE Uniform * FREE Online Training * Relocation Assistance for all candidates * Accommodation Allowance is available to applicants * Up to £1000 –for each referral who successfully registers and works with Direct Medics!\* * Mileage paid at Trust rates * Dedicated Consultant to help develop both you &amp; your career \*T&amp;Cs apply *Requirements:* * HCPC Registered Occupational Therapist * Two years post registration experience (including experience in adult community setting) * Full UK driving license and access to a car * Right to live and work in the UK *Apply:* * Submit your CV via the APPLY button. * For more information on Allied Health opportunities available contact Debbie Lyttle on 0289531 3172. HCA123 Job Types: Full-time, Temporary contract Contract length: 6 months Pay: £20.28-£24.11 per hour Benefits: * Referral programme Schedule: * Monday to Friday Application question(s): * Do you have Right to Work in the UK? Please note we cannot offer or facilitate visa sponsorship for our locum roles. Experience: * UK Occupational Therapy including adult community setting: 2 years (required) Licence/Certification: * HCPC (required) Work Location: In person Reference ID: HCA123

Band 6 Occupational Therapist – Community Adult Learning Disability

Direct Medics is a leading healthcare recruitment specialist recruiting Allied Health Professionals of all bands and specialties for long and short-term locum roles throughout the UK. _*Unfortunately, we cannot offer or facilitate visa sponsorship for our locum roles.*_ *Job Description:* Direct Medics are working in partnership with the Northern Health &amp; Social Care Trust for a Band 6 Occupational Therapist to join the Community Adult Learning Disability Occupational Therapy service. Initial location to be confirmed but will be either Ballymena/Causeway. *Benefits:* * HCPC Registration Fees paid for one year\* * FREE Mandatory Training Including MH and BLS\* * FREE Fitness to Work certificate / Occupational Health Clearance * FREE Enhanced Criminal Records Check * FREE Uniform * FREE Online Training * Relocation Assistance for all candidates * Accommodation Allowance is available to applicants * Up to £1000 –for each referral who successfully registers and works with Direct Medics!\* * Mileage paid at Trust rates * Dedicated Consultant to help develop both you &amp; your career \*T&amp;Cs apply *Requirements:* * HCPC Registered Occupational Therapist * Two years post registration experience (including experience in adult community setting) * Full UK driving license and access to a car * Right to live and work in the UK *Apply:* * Submit your CV via the APPLY button. * For more information on Allied Health opportunities available contact Debbie Lyttle on 0289531 3172. HCA123 Job Types: Full-time, Temporary contract Contract length: 6 months Pay: £20.28-£24.11 per hour Benefits: * Referral programme Schedule: * Monday to Friday Application question(s): * Do you have Right to Work in the UK? Please note we cannot offer or facilitate visa sponsorship for our locum roles. Experience: * UK Occupational Therapy to including adult community setting: 2 years (required) Licence/Certification: * HCPC (required) Work Location: In person Reference ID: HCA123

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