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From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities. We’re looking for people like you, and this could be your opportunity to start Building Your New Possible. What is the role?
We are excited to be recruiting for a Customer Care Coordinator to join our team. This role reports into the Customer Care Manager. The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. The role will include:
Providing an effective support function to our homeowners
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
Work closely with other departments across the company (i.e., Construction, Sales, Commercial and Technical) to ensure communication is optimal and the company achieves its KPIs
Responding to incoming communications from homeowners in accordance with company guidelines
Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
Complying with responsibilities as defined in the Group's HS&amp;E Policy and ensure compliance throughout team
Carrying out general administration duties What we need from you?
Previous Customer Care experience within a fast paced and busy environment
Experience within the housing or construction industry is desired but not essential
The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information
The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
You must be IT literate, with a good working knowledge of Word, Excel and Outlook
Knowledge of COINS is an advantage but not essential as training will be provided What’s in it for you?
The Salary &amp; Benefits package
Salary competitive (DOE)
Contributory pension
Life cover
Bonus When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible. Persimmon are Proud Sponsors of Team GB No Agencies please – Persimmon will not accept speculative CVs as a means of introduction Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.
Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. If you have any questions about the job or application process please contact us at <a href="mailto:talentacquisition@persimmonhomes.com" target="_blank">talentacquisition@persimmonhomes.com</a>

Customer Care Coordinator

Job Description Job Title: Care Coordinator Company: Hartwig Care Annual Salary: £24,000.00 - £25,000.00 per year Working Hours: Monday- Friday 9am- 5:30 pm (40 hours per week) Accountability: Registered Manager Location: Wel Tech Business Centre, Welwyn Garden City AL7 2 AA Liaison: Communicate with clients, clients’ representatives, care workers, Care Managers, and other professionals (e.g., Social Workers). About Us: Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalized care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence—all within the familiar and cherished surroundings of their homes. Requirement: : We are currently looking for a Field Care Supervisor who can work in our office located in Wel Tech Business Centre, Welwyn Garden City AL7 2 AA. Employee Benefits: Employee Assistance Program - 24/7 counselling and online wellbeing resources. Wellness platform - Everything you need to reach your Health and Fitness goals. Newsfeed and Recognition - A great place to boost company culture and celebrate great work. Perks and Savings - Opportunity for saving money on daily essentials and key life events. 20 days of paid holiday , plus bank holidays. Free DBS Check. Ongoing training and development. Main Responsibilities: Ensure care worker visits to clients reflect the continuity and flexibility Hartwig Care promises. Ensure visits occur on time and with the appropriate care workers tailored to clients' needs. Update all care workers with necessary information regarding client visits and company policies. Receive information/reports from care workers verbally and in writing within set timelines. Coordinate care worker review bookings and team meetings, ensuring they happen as Cross-reference actual bookings against planned bookings for accuracy. Aid in improving service monitoring and client safety. Assist Care Managers in communicating with care workers regarding daily visits and meetings. Answer phone calls and text messages, take messages, and redirect calls within the telephone system. Care worker issues regarding clients – Client schedule. Care worker’s own issues – Care Worker schedule. Any complaints, concerns, or compliments – handover notes/email/quick notes Issues needing follow-up – forward to relevant people via email, handover notes, and quick notes. Confirm all rotas have been received and hours accepted. Send the weekly rota to all clients by post. Handle day-to-day allocations of visits. Ensure clients are informed of changes to their weekly rota. Ensure HCR holds carers' right preferred availability. Assist in identifying when new care workers are needed. Ideal candidate qualities include: Valid driver’s licence business insurance preferred. It is a fast- paced environment, the successful Care Coordinator will be interpersonally confident and a pro-active team player. Discretion and the ability to handle confidential matters and sensitively. Have the ability to thrive under pressure and good organisational and multitasking skills. Showcase a high level of attention to detail and be able to prioritise workload. Have excellent communication skills, previous experience and always professional and polite. Competence in Microsoft Office products: Excel, Word, Microsoft Outlook Proactive and ability to use initiatives during complex situations. Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘ provide care and support for our clients’ by: Being people Reflecting a ‘can do’ Striving for excellence in everything we do. Having mutual respect for everyone we work with, work for and support through our services. How to Apply: If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to Sareena. <a href="mailto:Jordamovic@hartwigcare.co.uk" target="_blank">Jordamovic@hartwigcare.co.uk</a> and <a href="mailto:sleros@hartwigcare.co.uk" target="_blank">sleros@hartwigcare.co.uk</a>. If you are an experienced Care Coordinator looking for a change or new role, hit the apply button for your application to be considered. Join our team and contribute to providing high-quality care to our clients!

Care coordinator

Salary: £35,000-39,000 (UK-Wide) £42,000-44,000 (London-Rising) Hours: Monday-Friday 9am-5pm, Part-Time Available Office, Homeworking and Hybrid options Are you an Occupational Therapist (OT) who is looking for a better work-life balance? We offer true flexible working - allowing you to choose your workdays Monday-Sunday and hours between 8am-8pm. This role is a fantastic opportunity to hone your assessment skills and develop your clinical knowledge, whilst making a difference to people's lives. You will work with a diverse range of people handling challenging situations. Role overview: As a disability Assessor, you will draw on your experience as a clinical expert to assess and examine individuals with disabilities and illnesses who have applied for Personal Independence Payment (PIP). You'll listen sensitively to their experiences, ask questions and use your insights to report on how their disability or health condition is affecting their daily life. Your factual report will help the Department for Work and Pensions (DWP) determine their eligibility for benefits. You will be supported in managing your caseloads efficiently, with the time to give consultations the care and attention they deserve. You will not be expected to work long days, do night shifts or take work home with you! We are currently undertaking telephone assessments with claimants. Once you apply, you will be contacted by one of our team of specialist recruiters who will guide and advise you through the virtual recruitment process. Benefits: 25 days of annual leave + BH - option to buy additional days or sell back. Private medical insurance, life assurance, pension scheme and healthcare cash. Medical indemnity cover and protected CPD. An option of up to 60% working from home. Supportive working environment with ongoing CPD support. HCPC/NMC fee reimbursement and revalidation support. All flexible benefits can be tailored to your requirement and lifestyle, such as travel insurance, dental insurance and childcare vouchers. Office &amp; hybrid options available. Training &amp; Development: To ensure you are fully prepared for your new role, you will embark on a comprehensive induction and training programme, earning over 100 hours of CPD within your first 3 months! Ongoing professional development will be given throughout your career to keep your knowledge current and you will have plenty of exposure to develop your skills and clinical knowledge. Requirements: Currently and fully HCPC or NMC registered with a valid licence to practise in the UK. Eligibility to live and work in the UK (no sponsorship opportunities are available). Up-to-date evidenced CPD portfolio and appraisal. Government legislation requires at least 1-year post-qualification work experience. Previous experience as an assessor is not required as you will be fully trained to do the role. A UK driving licence is NOT required for these roles. Why SJB Medical: We are the longest standing recruitment agency for DWP assessor contractors and pride ourselves on the support we give our healthcare candidates throughout the whole recruitment process. We believe that a diverse workforce adds to the success of our clients and as such, are committed to maintaining and supporting a culture of equality and diversity throughout our recruitment process. Job applicants will receive equal and fair treatment, regardless of sex, race, age, disability, sexual orientation, religion or marital status. Our job advertisements will clearly and accurately state the requirements of the role to enable applicants to assess their suitability. To give everyone a fair experience, we will review and consider, where reasonable, adjustments and accommodations during the recruitment process.

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