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Our client is seeking a Customer Service Coordinator to join their team based in Tamworth. You will be responsible for processing customer orders and ensuring that they are accurately entered into the system. You will ensure that all customer inquiries are addressed promptly in a professional and courteous manner, achieving a high level of customer satisfaction. Please note you must have access to your own transport due to location. Duties for the Customer Care Coordinator will include but not be limited to the following: Obtain and process customer orders via phone, email, or online platforms Confirm orders with customers and verify that all necessary information is accurately entered into the system Liaise with other departments to ensure that orders are shipped timely and accurately and that stock levels are accurately updated. Investigate and resolve customer inquiries regarding order status, shipping, product information, and pricing Respond to customer inquiries in a timely and proactive manner. Offer product recommendations and alternatives to customers when necessary Develop a deep understanding of the company's products and services to provide customers with accurate information and current promotions Continuously maintain accurate records of customer interactions and transactions Process payments and refunds The ideal candidate for the Customer Care Coordinator role will have the following: Strong problem-solving skills - ability to quickly understand customer inquiries and find solutions Attention to detail - ability to accurately enter customer information into the system Proactive approach to customer service – taking initiative to resolve customer issues Ability to work independently and as part of a team to achieve common goals Experience using customer service software and Microsoft Office Suite Ability to multitask in a fast-paced environment Capable of working under pressure and meeting tight deadlines Hours for this role are 8:30am - 5:00pm Monday to Friday with an hour for lunch. In return they offer: 25 days holiday plus bank holidays Day off for your Birthday Free Parking Pension Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact

Customer Care Coordinator

Direct Medics is a leading healthcare recruitment specialist recruiting Allied Health Professionals of all bands and specialties for long and short-term locum roles throughout the UK. _*Unfortunately, we cannot offer or facilitate visa sponsorship for our locum roles.*_ *Job Description:* Direct Medics are working in partnership with the Northern Health &amp; Social Care Trust for a Band 6 Occupational Therapist to join the Community Adult Learning Disability Occupational Therapy service. Initial location to be confirmed but will be either Ballymena/Causeway. *Benefits:* * HCPC Registration Fees paid for one year\* * FREE Mandatory Training Including MH and BLS\* * FREE Fitness to Work certificate / Occupational Health Clearance * FREE Enhanced Criminal Records Check * FREE Uniform * FREE Online Training * Relocation Assistance for all candidates * Accommodation Allowance is available to applicants * Up to £1000 –for each referral who successfully registers and works with Direct Medics!\* * Mileage paid at Trust rates * Dedicated Consultant to help develop both you &amp; your career \*T&amp;Cs apply *Requirements:* * HCPC Registered Occupational Therapist * Two years post registration experience (including experience in adult community setting) * Full UK driving license and access to a car * Right to live and work in the UK *Apply:* * Submit your CV via the APPLY button. * For more information on Allied Health opportunities available contact Debbie Lyttle on 0289531 3172. HCA123 Job Types: Full-time, Temporary contract Contract length: 6 months Pay: £20.28-£24.11 per hour Benefits: * Referral programme Schedule: * Monday to Friday Application question(s): * Do you have Right to Work in the UK? Please note we cannot offer or facilitate visa sponsorship for our locum roles. Experience: * UK Occupational Therapy including adult community setting: 2 years (required) Licence/Certification: * HCPC (required) Work Location: In person Reference ID: HCA123

Band 6 Occupational Therapist – Community Adult Learning Disability

Direct Medics is a leading healthcare recruitment specialist recruiting Allied Health Professionals of all bands and specialties for long and short-term locum roles throughout the UK. _*Unfortunately, we cannot offer or facilitate visa sponsorship for our locum roles.*_ *Job Description:* Direct Medics are working in partnership with the Northern Health &amp; Social Care Trust for a Band 6 Occupational Therapist to join the Community Adult Learning Disability Occupational Therapy service. Initial location to be confirmed but will be either Ballymena/Causeway. *Benefits:* * HCPC Registration Fees paid for one year\* * FREE Mandatory Training Including MH and BLS\* * FREE Fitness to Work certificate / Occupational Health Clearance * FREE Enhanced Criminal Records Check * FREE Uniform * FREE Online Training * Relocation Assistance for all candidates * Accommodation Allowance is available to applicants * Up to £1000 –for each referral who successfully registers and works with Direct Medics!\* * Mileage paid at Trust rates * Dedicated Consultant to help develop both you &amp; your career \*T&amp;Cs apply *Requirements:* * HCPC Registered Occupational Therapist * Two years post registration experience (including experience in adult community setting) * Full UK driving license and access to a car * Right to live and work in the UK *Apply:* * Submit your CV via the APPLY button. * For more information on Allied Health opportunities available contact Debbie Lyttle on 0289531 3172. HCA123 Job Types: Full-time, Temporary contract Contract length: 6 months Pay: £20.28-£24.11 per hour Benefits: * Referral programme Schedule: * Monday to Friday Application question(s): * Do you have Right to Work in the UK? Please note we cannot offer or facilitate visa sponsorship for our locum roles. Experience: * UK Occupational Therapy to including adult community setting: 2 years (required) Licence/Certification: * HCPC (required) Work Location: In person Reference ID: HCA123

Band 6 Occupational Therapist

Band 6 Community Occupational Therapist

Band 6 Occupational Therapist - Adult Learning Disability Services

*Company benefits* To reward the hard work of our fantastic colleagues, we offer an excellent benefits package as per the below: * Competitive salaries + an additional London allowance of £4,000 per annum added to all permanent posts (pro-rata for part-time roles)\* * Negotiable relocation allowance * 25 days’ annual leave (increasing up to 30 with long service), plus bank holidays * A ‘refer a nurse scheme’ paying £2000 per successful recruit * Opportunities for continuing professional development (CPD) and training * Generous company pension scheme with The People’s Pension * 100% of NMC registration renewal paid (subject to meeting the criteria) * Travel loan scheme * Annual staff bonus (discretionary) * On-site restaurant with subsidised staff meals at breakfast, lunch, and dinner * Employee Assistance Programme * Access to Perkbox Medical, which provides 24-hour access to a private GP service * An extensive Perkbox staff benefits package, offering a comprehensive range of discounts and access to well-being apps * Free life assurance cover (4x salary) * Free eye tests and contribution towards the cost of glasses (if required) * Long service recognition\* * Enhanced maternity/paternity pay\* * Long-term disability insurance *\*Subject to T&amp;Cs* *About us* Nightingale Hospital is the only private mental health hospital in Central London, with over 30 years’ experience in delivering specialised, evidence-based treatments in outpatient, day patient and inpatient settings. Our dedicated team of specialists are committed to the diagnosis and treatment of all types of mental health conditions, including eating disorders and addictions. Conveniently located, we are a two-minute walk from Marylebone main line and Underground stations, and within a ten-minute walk of Baker Street and Edgware Road Underground stations. We are owned by international medical group, Orpea delivering the full spectrum of psychiatric care, high quality care home and rehabilitation services across the globe. high quality care home and rehabilitation services across the globe. *About the role: Occupational Therapist* To manage a caseload of patients with complex needs using evidence based/ patient centred principles to assess, plan, implement and evaluate interventions. To provide group and individual interventions for a designated caseload. *Duties and responsibilities* *1. Main Duties* 1.1.1 To work collaboratively with the patients to identify and select an appropriate specialist intervention plan (group and individual treatments) which aim to achieve therapeutic goals, maximising functional ability and wellbeing and balancing the complex mental health needs 1.1.2 To provide Occupational Therapy interventions as part of their in-patient care in the General Psychiatry inpatient service 1.1.3 To apply a high level of understanding of the effects of complex mental health conditions and provide psychoeducation 1.1.4 To assume professional accountability and responsibility for specific aspects of service delivery. 1.1.5 To provide information, advice, support to carers/families/others as appropriate. 1.1.6 To work in close cooperation with other staff on the therapy department, and with the wider hospital, providing advice and support to other therapists, ward staff and consultant psychiatrists as appropriate 1.1.7 To provide Occupational Therapy in settings most appropriate to the patient/activity e.g. ward, therapy area, community (working flexible hours if required) 1.1.8 To be aware of and make use of specialist occupational therapy assessment tools in order to assess and help to formulate a treatment plan 1.1.9 To monitor, evaluate and modify treatment using outcome measurement tools to ensure effectiveness 1.1.10 To plan and develop opportunities for patients to engage in a group programme and/or individual interventions using graded activity to achieve therapeutic goals 1.1.11 To establish links with local resources that will sustain patient’s recovery and assist in facilitating their timely discharge 1.1.12 To attend regularly and participate actively in a variety of meetings, both clinical and professional, offering verbal reports on treatment interventions and service developments as appropriate 1.1.13 To maintain accurate and up to date written and electronic records and activity data 1.1.14 To provide copies of reports/correspondence to patients consistent with hospital guidelines 1.1.15 To provide specialist 1-1 occupational therapy assessments and occupational therapy reports as required *2. Communication* 2.1 Maintain a high level of verbal and written communication within the scope of the position 2.2 Polite and approachable manner when dealing with patients, their families and colleagues 2.3 External liaison with other professionals in relation to the position. 2.4 Cover for therapy colleagues during short-term absences 2.5 To liaise with and establish robust communication networks with all multi-disciplinary team members involved in the patients care, providing written reports when appropriate 2.6 To communicate effectively, demonstrating high level skills in order to deliver a timely response to complex clinical issues and overcome barriers of multi-disciplinary working 2.7 To work as a member of a multi-disciplinary team contributing to discussions and decisions regarding patient care and reporting progress/observations from interventions 2.8 To promote awareness of the role of occupational therapy within the service, negotiating priorities where appropriate 2.9 To attend regularly and actively participate in a variety of meetings both clinical and professional offering verbal reports on treatment interventions and service developments as appropriate. 2.10 To be aware of and practice in accordance with Care Quality Commission outcomes 2.11 To communicate appropriately with all patients, young persons and vulnerable adults, and ensure a safe environment is maintained at all times *3. Quality * 3.1 Knowledge and understanding of Nightingale Hospital values 3.2 Documentation must be presented in accordance with the guidelines of Nightingale Hospital branding 3.3 All tasks and requests relating to the service are completed in a timely and professional manner 3.4 Strict confidentiality in all undertakings in relation to the position must be adhered to at all times 3.5 To participate in any quality audits undertaken by the hospital *4. Training and Development* 4.1 Responsibility for ensuring completion of mandatory training, including e-learning and breakaway training offered by Nightingale Hospital. 4.2 Regular performance reviews and annual appraisal with the Lead Therapist. 4.3 Identification of any skill deficits which will require some training and support Participate in receiving clinical supervision and individual supervision. 4.3 Commitment to personal and professional development. *5. Health and Safety* 5.1 Report any health and safety issues to the Therapy Services Manager that impact on the immediate work environment or patient areas at Nightingale Hospital. 5.2 Be aware of any health and safety policies and procedures relating to the job and use of equipment. 5.3 Knowledge of risk assessment and risk management practice in relation to mental health. 5.4 Be aware of the fire procedure relating to the area and carry the fire alarm key *6. Other* 6.1 To recognise the importance of customer care and present a positive, courteous and helpful attitude when dealing with users of the Hospital’s services. 6.3 To present a professional and efficient image at all times. 6.4 To be responsible for reading, understanding and complying with all relevant policies and procedures. 6.5 To undertake additional duties, as and when required, as directed by your line manager. Job Type: Full-time Pay: £37,000.00-£41,000.00 per year Benefits: * Bereavement leave * Canteen * Company events * Company pension * Cycle to work scheme * Discounted or free food * Employee discount * Enhanced maternity leave * Enhanced paternity leave * Free flu jabs * Health &amp; wellbeing programme * Life insurance * Private medical insurance * Referral programme * Sick pay * Store discount * Transport links Schedule: * Day shift * Monday to Friday * Overtime * Weekend availability Supplemental pay types: * Bonus scheme * Performance bonus * Yearly bonus Experience: * occupational therepist: 2 years (preferred) Licence/Certification: * HCPC (preferred) Work authorisation: * United Kingdom (preferred) Work Location: In person

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