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TSR are currently recruiting for an experienced Customer Care Coordinator for a top new build housing developer based in Derby. This is a permanent role and we are looking for candidates who have Housing experience as well as high levels of Customer Service skills. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Duties - Liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. - Answer calls and e-mails from customers regarding their property repairs, dealing with them empathetically, professionally and positively, ensuring their queries are answered and resolved within the agreed timescales - Maintain regular communications/updates with the customers - Always follow the principles set out in the Customer Journey program - Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC survey ensure all comments and information is logged - All defect repairs to be logged accurately - Maintain accurate and concise records of all repairs, solutions and notes/comments - Assist the Head of Customer Care to prepare informative and accurate reports for management meetings/director's meetings as required - Responsible for managing all maintenance items properties and liaising with purchasers a...

Customer Care Coordinator - New Build Housing

Job description Occupational Therapist Medical Staffing have an exciting opportunity for an Occupational Therapist (Band 7) based in Croydon. The role will be working within a community stroke rehab and community Neuro Rehab team. Pay Rate: £25.00 - £32.00 per hour Shifts patterns available: * Full time and part time working hours available Role Requirements: * Significant NHS experience as an OT working with adult patients who have neurological conditions * Min 5yrs post grad experience as OT * Significant NHS experience as an OT working with adult patients in the community * Valid HCPC Registration. * Right to work within the UK Occupational Therapists Will Receive the Following Benefits: * Weekly Pay * Multiple payment methods available, including PAYE and Umbrella * A dedicated team to support you and to manage your availability * Access to complimentary, high-quality voluntary training and professional development opportunities. * Recommend a Friend scheme – earn up to £500 when you refer your friends to Medical Staffing. If you would like to learn more about this opportunity, apply now and a member of our team will get back to you shortly. Medical Staffing is an employment agency/employment business (as defined by the Conduct of Employment Agencies and Employment Businesses Regulations 2003) and is acting on behalf of its client in relation to this vacancy...

Occupational Therapist (OT)

We have an exciting opportunity for an enthusiastic, motivated and experienced Band 6 Occupational Therapist to join one of our client's services based in Greater London with an immediate START! * Roles available: 1 * Location: Croydon-Greater London * Start Date: ASAP * End Date: Ongoing * Working Pattern:: Full time/ Part time Essential Skills: * Will need experience in the assessment, treatment and management of complex neurological conditions including Stroke, Spinal Cord Injuries and Traumatic Brain Injuries. * You will be expected to manage a caseloads for patients. You will provide up to an hour of daily input to these patients alongside other physio’s, OTs and rehabilitation assistants using a range of therapeutic adjuncts. * There will be an expectation to “link-work” 1-2 of your patients. This means you will coordinate the care and discharge planning of that patient, liaising with family members and chairing meetings where appropriate. * Accurate and timely documentation onto systmOne will then be required for each patient. As well as handing over any relevant information to the MDT. Requirements: * Must be HCPC registered. * Right to work in the UK. * DBS on update service * HCPC registered Occupational therapist * Min 3yrs post grad experience as OT *
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Band 6 Occupational Therapist (Neuro Community stroke rehab)

Location: Alcester The Role: Are you an experienced Care Coordinator looking for a new opportunity? Due to continued growth and expansion we are looking for a Care Coordinator to join the coordination team. Supporting the Live-In Care service this role is an integral part of the success of the whole region. As a Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Care Manager in the day to day operations of their region. Main Responsibilities:
Manage customer and carer queries and action effectively and efficiently
Provide Managers with up to date information on carer availability, contact information and support with queries
Manage and maintain customer and carer files
Support in the recruitment of carers from the UK and internationally.
Schedule placements for carers ensuring customers and carers are effectively matched
Who you are: The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems. In return we offer a competitive salary and the following benefits: No requirement to deliver hands on care
23 days annual leave plus 8 days Bank Holidays
Access to an Employee Assistance programme
A professional but fun and social team environment
Ongoing mentoring and training
Eligibility to apply for a Blue Light Card Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy. Ref: CM001

Live In Care Coordinator

Location: Alcester Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a New Business Care Coordinator to join our team in Alcester.
The New Business Care Coordinator will work closely with the New Business Team, the Live In Care Managers and the Care Coordinators to manage and coordinate all Live In Clients from the initial meeting right through to their care starting. This is a critical role who will help our New Customers and their families feel a little bit better at a really difficult time.
*Main Responsibilities* * Monitor all information on CRM to ensure that you are aware of all New Business Meetings in the Region each day.
* Update CRM and the Resourcing Report with the status of all Meetings and their status/progress.
* Liaise with Clients and their families to ensure that we communicate efficiently and effectively how and who will be caring for themselves or their families. Take accountability and “own” the relationship with the client and their families and other stakeholders until the commencement of care and ensure the smooth transition to the relevant LIRM and CC who will be overseeing the client moving forward.
* Collaborate with the finance team to ensure that we have set up the contract correctly and have received the funds for all respite clients.
* Start all new business ensuring our clients’ needs and requirements are met, and they are truly delighted.
* Organise and coordinate the travel and arrival of our Carers as communicated to our clients and their families. *About You*
To be successful in this role you’ll need to have previous experience of working in the care sector, preferably as a care coordinator. You’ll need to be excellent at planning and organising, alongside having a passion for person centred care. We’re looking for a candidate who has excellent communication skills, and someone who can build effective relationships, both internally and externally.
*Benefits* * Career progression opportunities
* 23 days annual leave, rising to 25 after 2 years of service
* Blue Light Card offering discounts from business and services
* Access to our employee assistance programme
* Refer a friend scheme _Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy._ Job Types: Full-time, Permanent Pay: £26,000.00 per year

New Business Care Coordinator- Live in

Location: Coventry The Role: Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team. Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care. As a Care Coordinator you'll be responsible for: Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
Completing direct observations and supervisions for your care teams within the correct timescales.
Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
Reassessing customers to ensure care plans are reflective of customer's needs and condition.
Actively seeking new business opportunities and supporting the commercial growth of the branch.
Ensuring that the highest levels of customer service are always provided. About You To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle. What's in it for you? At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including: Career progression opportunities
23 days annual leave, rising to 25 after 2 years of service
Blue Light Card offering discounts from business and services
Access to our employee assistance programme
Support to complete nationally recognised qualifications
Refer a friend scheme
Annual salary review Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Care Coordinator

Location: Newport
*The Role:*
Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we're looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.
Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care. *As a Care Coordinator you'll be responsible for:* * Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
* Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
* Completing direct observations and supervisions for your care teams within the correct timescales.
* Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
* Reassessing customers to ensure care plans are reflective of customer's needs and condition.
* Actively seeking new business opportunities and supporting the commercial growth of the branch.
* Ensuring that the highest levels of customer service are always provided. *About You*
To be successful in this role you'll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You'll also need to have a full UK driving licence and access to your own vehicle.
**
*What's in it for you?*
At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including: * Career progression opportunities
* 23 days annual leave, rising to 25 after 2 years of service
* Blue Light Card offering discounts from business and services
* Access to our employee assistance programme
* Support to complete nationally recognised qualifications
* Refer a friend scheme
* Annual salary review _Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy._ Job Types: Full-time, Permanent Pay: £26,000.00 per year Work Location: In person

NLG is one of Yorkshires most established, innovative, and highly accredited healthcare recruitment agencies and healthcare staffing providers Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
We provide only the highest quality staff, qualified, well trained, motivated and dedicated to making a difference
Due to our rapid and exciting growth we are currently recruiting for a Complex Care Coordinator to help support and manage our temporary workfor... JBLK1_UKTJ

Does working 4 days a week but with FULL pay sound like a dream?!* T&amp;C''s apply
It doesn''t have to be! Have a better work/life balance and come and work for Outcomes First Group!
Job Title: Senior Occupational Therapist
Location: Yiewsley Grange, London
Salary: Up to £53,200 dependent on experience plus £2000 Training and Development allowance
Hours: 37.5 hours per week, Monday – Friday, 08:30am-16:30pm
Contract: Permanent, 52 weeks
About the role
We understand the value of helping our employees to achieve their Continued Professional Development goals, and offer a £2,000 training allowance to allow you to complete role specific training tailored to your individual requirements.
The successful candidate will be a key member of the team and will have the opportunity to continually develop from in house training with our highly qualified Clinical teams. You will be responsible for overseeing and implementing Occupational Therapy. You will undertake agreed delegated management responsibilities for example supervisions, appraisals, and audits. You will also work collaboratively with other clinicians to deliver bespoke assessment and intervention plans for young people with a primary diagnosis of trauma, with associated needs such as ADHD, social communication difficulties, sensory processing needs and Autism within these educational settings.
Outcomes First Group uses a holistic, therapeutic approach to help our children, young people and adults in their daily lives, ensuring they are safe, comfortable, and healthy. Undertaking all aspects of Occupational Therapy clinical duties, you will adhere to professional and regulatory guidelines, carrying out specialist individual assessments and interventions, and preparing relevant documentation, including writing reports. You will also contribute significantly to providing information and training to staff, commissioners, and other agencies.
Our well-established multidisciplinary Clinical Team across the group maintain a nurturing and loving environment, where our children can flourish. Always putting our pupils at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected and involved in decisions that affect them wherever possible.
When it comes to looking after our pupils we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for Senior Occupational Therapists who shares our vision; to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world.
Location: Yiewsley Grange, London
About the Group
Outcomes First Group is the largest independent provider of special needs education and care. We are a vital part of local communities in England, Scotland and&nbsp;Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for.
We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.
Our divisional brands include Acorn Education and&nbsp;Options Autism.
For more information on the group please visit: <a href="https://www.outcomesfirstgroup.co.uk/" target="_blank">https://www.outcomesfirstgroup.co.uk/</a>
Essential Criteria:
Degree in Occupational Therapy, HCPC and RCOT membership
Must have Sensory Integration Training/qualification
Valid and up to date HCPC registration
Experience within the specialist client group. (complex trauma, attachment disorders, complex communication issues relating to autism, sensory impairment, learning disabilities/difficulties and associated behaviours that challenge)
Experience of working within an educational setting would be advantageous
Relevant post-qualification experience working as a Therapist, including working with the specific client group in an educational setting
Skills in co-working, liaison and consultation with others, especially with regard to highly complex cases
Specialist knowledge of OT assessments and interventions
Ability to communicate effectively, both written and verbal, complex, technical and clinically sensitive information to the specific client group, their carers and families and a wide range of professionals outside the service
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: <a href="mailto:recruitment@ofgl.co.uk" target="_blank">recruitment@ofgl.co.uk</a>
Why work for us?
Alongside working with a network of clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options
Benefits
Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Work 4 days, be paid for 5 *T&amp;C''s apply - following successful completion of the probation period
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:
A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the people in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.
We are committed to the safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to a fully enhanced DBS.
Job ID: 243316
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