Introduction

Clinical Media Ltd respects and is committed to protecting your privacy. We aim to maintain consistently high standards in our use and storage of your personal data, and endeavour to comply with the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR) and other relevant legislation.

This Privacy Notice aims to clearly inform you of how we use your personal data, how we ensure it is kept secure and your choices about its use. We hope this can help you to make informed decisions when using our websites or other services we provide.

In this Notice, references to “we”, “us” and “our” refer to Clinical Media Ltd. Personal data, as defined by the GDPR, means any information which relates to a living individual who can be identified, either directly or indirectly, from this information. For example your name, email address, postal address, telephone number and other personal details.

From time to time we will update this Privacy Notice, so encourage you to refer back to this page regularly. If significant changes are made we will endeavour to notify you.

In addition to this Notice, each service offered by us or our group of companies may have additional privacy provisions that are specific to the particular service. You will always be informed of these supplemental provisions at the time you provide your personal data.

Using links to external sites

Please remember that when you use a link to go from our website to another website, our Privacy Notice no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and notices/policies. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. This Notice applies solely to information collected by us through our website or services and does not apply to these third party websites and third party service providers.

About us

Our contact details

If you have any questions about this Privacy Notice you can contact us in the following ways:

Write to us: Data Protection Officer, Clinical Media Ltd, 20-22 Wenlock Road, London, N1 7GU

Call us: 0203 892 7010 (and ask for the Data Protection Officer)
Email our Data Protection Officer: info@clinical-media.com

Clinical Media Ltd ‘s registered office is Clinical Media Ltd.
Registered in England and Wales under the company number: 11050800

Our brands

Clinical Media Business Media brands:

Locum.jobs (www.locum.jobs)

Work.Healthcare (www.work.healthcare)

Our brands based overseas will be subject to localised privacy notices and are operated by separate companies. You can learn more about how each separate company processes your personal data by clicking on the privacy notice of each website.

Collection of your personal data

Personal data you provide directly to us

We collect personal data from you when you enquire about or request a product or service directly from us. For example you will provide personal data to us when you;

register on one of our websites
join online forums
apply for a job
sign up for a digital product or service
register to attend a conference, an award or forum event
request a newsletter/bulletin
enter a competition or prize draw

The information we routinely collect will include your contact details (e.g. name, email address, phone number and postal address). We will also collect specific information where relevant for a particular service. For example, you may choose to upload your CV when using one of our job sites.

When you register to attend one of our events, we may also collect details about your dietary and accessibility requirements. We only collect this information with your explicit consent and will only use it for the purposes of your attendance at the event.

To learn more please see the section How we use your personal data below

When you visit our websites

When you visit one of our websites for the first time, you will receive a “pop-up” notice informing you that we and 3rd parties store and access information on your computer, mobile or similar device. Technical information such as the IP address used to connect to the internet, the type of device, the browser and operating system will be collected. Unique identifiers stored within cookies and mobile device identifiers such as Google’s Advertising ID (GAID) and Apple’s Advertising ID (IDFA), are also collected where you have given your permission. To learn more about how this personal data is used, please see our section on Online advertising and our Cookie Notice.

From other organisations or publicly available sources

We sometimes combine information we have collected from our websites or other sources, with information received from other organisations. This is used to:

verify the personal data we hold for you (e.g. to check your postal address is correct)
enhance the content and relevance of the advertising we provide to you. To learn more please see the section Personalisation of marketing & website content and our Cookie Notice.

We may also research publicly available sources (e.g. websites and LinkedIn) and use external suppliers, to identify business contacts who are likely to be interested in the products and services we have to offer. We will only collect the minimal amount of information required for this purpose (e.g. name, job title, company and contact details) and when we contact you we will always provide you with an easy way to object to us continuing to retain your personal data.

Categories of personal data

The different types of personal data we collect and process about you will be part of one of the following categories of personal data:

Identity Details (e.g. UIDs, cookie IDs, IP address)
Personal Details (e.g. first name, last name)
Address Details (e.g. address line 1-4, postcode)
Contact Details (e.g. email address, phone number)
Demographic Details (e.g. job function, vehicle details)
Transactional Details (e.g. website registration, datetime stamp)
Permission Details (e.g. marketing preferences)
Payment Details (e.g. payment card info)
Online Activity Details (e.g. page visit, email event)
Employment Details (e.g. CV, job applications)
Education and Training Details (e.g. course name, date attended)

The lawful bases we rely on

Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified four which we rely upon for our business activities: Consent, Contractual, Legitimate Interests and Legal Obligation.

Contractual – in many circumstances we rely on the lawful basis of “performance of a contract”, this enables us to respond to you when you express an interest in our products and services and to fulfil any requests. To learn more please see the section How we use your personal data.

Consent – in some circumstances we rely on your specific consent, whereby you actively agree and “opt-in”. We will always make it clear how you can withdraw you consent at any time. To learn more please see the section How to stop marketing communications.

Legal Obligation – there will be circumstances under which we are legally obliged to hold your personal data or required to disclose it to a third party by law.

Legitimate Interests – for some of our activities we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have a negative impact on your privacy rights and freedoms. We specifically rely on Legitimate Interests to:

manage specific aspects of our events. To learn more please see Conference events, Award events and Forum events
send you marketing communications about our products and services. To learn more please see Marketing communications
send you marketing communications related to other companies’ products and services (in a business-to-business context). To learn more please see Marketing communications
personalise the marketing content we provide you. To learn more please see Personalisation of marketing & website content
share your contact details with a named sponsor, when you access specific sponsored content. To learn more please see Sponsored content
undertake business sales and advertising activities
share your CV with recruitment agencies (at your request) when you sign up for our job seeking services
research publicly available business contact details. To learn more please see Collection of your personal data and From other organisations or publicly available sources
customise the content you see on our websites. To learn more please see Personalisation of marketing & website content

You can always object to our marketing messages, please see How to stop receiving marketing communications.

If you wish to object to our reliance on Legitimate Interests for any other purpose please use Our contact details.

How we use your personal data

Online accounts

Creating an online account with one of our websites gives you access to further functionality, features and content. Online accounts can be created directly by you when you register or subscribe. The personal details we collect to create online accounts will include your name, email address, username and password. We also collect the IP address you are using to access our website so we can provide IP-based subscriptions and to detect and prevent any account misuse.

Corporate subscriptions can rely on providing access to our website based on the domain name of the email address used to create a user account, or based on monitoring the IP address being used to access our website. This information would have been shared with us by the organisation who requested the corporate subscription.

During your registration, you may provide us with further details about you, such as your job title and the industry sector you work in. We use these details combined with other information we know about you to help tailor the service to be more relevant, to help with our own analysis of how the service is used, and to provide summarised context to our research. This information will include the different pieces of content you have viewed on our websites.

Events

Some of our brands may organise events to provide the latest information, insight and opinions from a wide range of industry sectors. These events can be delivered face-to-face at a physical venue or virtually through an online platform either in real time or on demand.

We will use the personal details you provide us when you register to attend an event so we know who’s attending and to allow access. When attending a virtual event, the name you provided during the registration process may be displayed to all other attendees. If you are making a group booking or booking on someone’s behalf, please ensure you have their permission to share their name and contact details with us.

With your permission, we may share some of your contact details with our event sponsors, speakers or exhibitors to be used for their direct marketing activities. If you attend a virtual event, we may share further behavioural information with an event sponsor. This will be limited to whether you visited the sponsor’s virtual booth, watched one of their videos, or downloaded some of their information documents. Please see the Marketing Communications section for more information and how to opt-out.

Photographs and video footage may be taken at our events and used in post-event publicity or future promotional material. If you don’t want to be captured in any photos or video footage, please let the photographer know on the day of the event. You can also email us if you believe you have been included in a photograph or video footage and object to it being used for post-event publicity or future promotional material.

For some of our events, you may be asked for your badge to be scanned by our seminar hosts, sponsors and exhibitors. This allows us to confirm who attended a seminar and provides a way for our sponsors and exhibitors to send you further information about the event, using the details you provided us when you registered. Privacy notices will be displayed on the day of the event to inform you of this activity. If you do not wish for your details to be shared in this way, then please feel free to object to your badge from being scanned.

We will sometimes provide a formal meal with a set menu and table service at some of our events. You are given the opportunity to inform us of any dietary requirements during the registration process. We only use this information for the purpose of your attendance at the event. To ensure we’re able to meet these requirements, we have to share this information with venues so you receive your dietary choice.

For some of our events, the content is spread out over a few days and some delegates are provided with accommodation at venues hosting the event. To ensure a seamless professional service, we share personal details with venues to ensure rooms are booked under their name, and to enable easy check-in.

You may voluntarily inform us of specific accessibility requirements that help us ensure the service we provide you is specific to your needs. We only use this information for the purpose of your attendance at the event, and share it with venues hosting the event to help meet these requirements (e.g. table plans, specific accommodation).

We will also share the delegate list with the venue for fire regulation and safety purposes.

Please find below further information about how your personal details will be used when you register to attend one of our conferences, awards or forum events.

Conference events

These events are a chance for delegates and other visitors to meet, learn and discuss the latest topics and trends with other attendees and industry service suppliers.

We will share your details (name, job title and company name ONLY) with event sponsors and speakers, to help them prepare for networking opportunities and to ensure that any content and activity on the day is tailored specifically to the audience attending. This information is not used for sales and marketing communications. Please email us if you would prefer us not to share your details in this way.

Award events

These events are a chance to celebrate the achievements of both our clients and customers, which will involve the disclosure of some limited personal details into the public. When entering an award, we will send you a few service emails to communicate important information relating to the awards. This may include a confirmation once you completed your entry, or a reminder if we notice you haven’t completed your entry and the last entry date is approaching.

Your details (name, job title and company name ONLY) will be shared with other attendees within an award brochure, event guide, table plan and screen presentation. Please email us if you would prefer your name not to appear.

Forum events

These events are specifically designed to invite delegates to tailored supplier meetings and to network with like-minded people. We believe it is in everyone’s interests for business contact details to be shared between delegates and suppliers. We will inform you about who the service suppliers are during the registration stage and when organising tailored supplier meetings.

If you have any queries or concerns please email us.

Sponsored content

Our Clinical Media brands often provide sponsored content, such as webinars, expert reports, whitepapers, surveys or events. Before being able to access any content, we ask that you create an free online account first. We collect basic work contact details and other information about your company and job role.

When accessing specific content that has been sponsored by another organisation, we will also ask you to complete a short form requesting your permission to share your details with the sponsor. We will share basic work contact details and some of the other information you provided when you created your account, or collected subsequently when accessing the specific content. We will always provide a link to the sponsor’s full privacy notice so you are fully aware of how they will process your personal data.

Sharing your details with the content sponsor is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information.

Job seeking service

Some of our Clinical Media brands provide job seeking services that allow you to apply for jobs, receive job alerts and other job related emails, upload your CV, and share your details with recruiters via our searchable CV database. Your CV will only be included in our CV database with your permission. We ask for your permission when you upload your CV while applying for a specific job or creating an online account. You can subsequently choose to be removed from our CV database at anytime by changing your permission settings in your account area, or by emailing us directly.

If you apply for a job, your details will be shared with the recruiter promoting the specific role.

Marketing communications

When we collect your personal data we will include a specific notice to inform you and give you choices about future direct marketing communications from us.

We will only send you direct marketing communications when you have either:

provided your consent (e.g. ticked a box or clicked a “button” to submit a form)
where we believe we can demonstrate a legitimate business interest and have balanced this with your interests and privacy.

It is always your choice and you can stop receiving direct marketing communications from us at any time. We will provide a clear and easy way to do this on any communication you receive. To learn more please see How to stop marketing communications.

For electronic marketing communications (via email, sms and phone) we adhere to the rules of the Privacy and Electronic Communications Regulations (PECR).

When you provide us with your personal details for a particular service, we may also share some of these details with a 3rd party for their sales and marketing activities. We will only do this if you have given us your permission to share your details for this purpose. You will always be provided with a clear and easy way to opt-out. For example, we may ask for your permission to share your details with a 3rd party when you enter a prize draw, when you download sponsored content, or when you register to attend an event.

Personalised marketing & website content

We want to ensure our marketing communications are of interest to you. We therefore use the information we know about you to tailor our messages to be more relevant. We will use details such as your job title, industry sector, geographical location, previous transactional history, website usage, and your interactions with our marketing content to try and do this. Please see our section on Online advertising and our Cookie Notice for more information. You have the right to object, but this will mean we will be unable to send your marketing communications in future, as we do not wish to send irrelevant messages to you. To learn more please see How to stop marketing communications.

We believe website content is more interesting to you when it is relevant. We provide tailored recommendations and advertisements to customise the content that you see on our websites. To do this, we use cookies and similar technologies through various technology partners to help us understand how you interact with our websites (e.g. the content you viewed on a previous visit or aggregated website performance analytics). To learn more please read our section on online advertising.

Research

When you use our website, you may be asked for your feedback and opinions. Your answers will help us improve our products and services, develop new ones, and provide information for our editorial articles. If you’re a subscriber then we may use some of the information you have provided before to help summarise the answers and give our analysis further context. For example, a question that simply asks if you listen to industry podcasts, can be combined with the job title you previously provided us to report that 80% of Marketing Managers listen to industry podcasts.

Website notifications

A notification about the latest content from our websites can be sent to visitors using their browser or internet device. The notification can be displayed in different ways depending on the browser and operating system that’s being used. A notification is only sent to visitors that have opted in to receive them. Information is collected about the visitor’s browser or internet device, the date and time of their first and last visit, and the number of times visited. This information is linked to a cookie identifier. For more information about cookies, please visit our Cookie Notice. If a visitor wishes to unsubscribe from receiving notifications they should email us.

Online advertising

We show adverts on many of our websites and this is crucial for our business as it helps us to fund the content and services we offer. We display adverts for our own products and services and also adverts from other companies we think you’ll be interested in. To give you more detail there are two different types of online advertising:

contextual advertising
online behavioural advertising

What is contextual advertising?

This is when adverts are shown to you based on the content of the specific page you are visiting.

What is online behavioural advertising?

Online behavioural advertising is based on the activities you perform (i.e. the pages you view, links you click on, time spent on a page, adverts viewed, etc.) on our websites, rather than just the specific page you are visiting.

From these visits we can learn what you are interested in to build a profile and then personalise the adverts you see. For example, if you visit our compaignlive.co.uk website and read articles about how to produce creative content, you may start to see adverts from creative agencies, regardless of what page you are currently on.

We may also show you personalised adverts on our website based on the activities you perform on other websites. Advertising technology companies help perform this operation by creating and sharing user IDs and matching them with one another to identify the same visitor across multiple websites.

Client advertising on other websites

Online behavioural advertising can also be used to display relevant advertising to you when you visit other websites, based on how you viewed content and advertising on our websites. This is achieved in a similar way as explained above. A group of visitors is created based on specific actions that’s been performed. We work directly with advertising clients and their technology partners to match the unique identifiers we stored on your browser, in a private and secure way, enabling them to display their advertising to you on different websites.

What information do we collect?

The information we collect doesn’t include personal details like your name or email address, instead it’s information about the pages you’ve visited, how many times you’ve visited and what content or advertising you’ve clicked on. This information is linked to a unique identifier stored on your browser or internet device. We create groups of visitors that have performed specific actions, and work with our advertising clients and advertising agencies, so we can show relevant adverts to the group when they next visit our website. For example we might have a group ‘interested in creative content’ who might see adverts from a creative agency.

What is Real Time Bidding?

On some of our websites we sometimes allow multiple advertisers to compete against each other to display their advertising to you. We use a number of different advertising partners who have their own relationships with advertising clients. They help us with the sale of our advertising space by hosting auctions to achieve the highest revenue possible. The advertising client with the winning bid can then display their advertising to you. Our advertising partners will collect information from your browser to be used in the auction. This will not include personal details like your name or email address. Instead, it will include information about the type of browser you use, any cookie or device identifiers, IP addresses and associated geo-location data, the web pages you visited, including dates and times, your internet service provider, and information about the types of advertising that’s been displayed to you and whether you clicked on it. Our advertising partners may have collected some of this information from other websites you have visited.

Measurement and reporting

To make sure our advertising is relevant and effective, both us and our advertising partners check if particular adverts have been seen and whether they were clicked on. This also helps to limit the number of times an ad is shown to you.

Clinical Media works with Google to deliver advertising on our websites which can be measured using conversion tracking functionality. A conversion takes place when a customer sees or clicks on an advert displayed on a Clinical Media website, then performs a subsequent action, such as visiting an advertiser web page. This subsequent action is tracked with an activity tag that Clinical Media generates using Google’s advertising services. We send this activity tag to our advertisers to implement on their websites or mobile apps. Whenever a customer visits the advertiser’s web page which has the activity tag, Google checks to see whether this customer had previously seen or clicked on an advert displayed on a Clinical Media website within the last 30 days. For more information about conversion tracking, please see Google’s help guide. The personal data being processed as part of this functionality is limited to a unique identifier within a Google cookie called “__glc”, which collects related information confirming the customer’s visit to a specific advertiser’s web page.

Many of the activities described above rely on the use of cookies and other tracking technologies set on our sites by us and our advertising partners. The profiles created use cookies that uniquely identify your browser or internet device and link all the information collected together. We don’t collect or use personal details like your name or email address. When you visit our websites, we tell you that we use cookies and other tracking technologies. You can give your permission and can change your preferences at any time. To learn more please visit our cookie notice.

How to stop receiving marketing communications

We don’t want to send you marketing communications if you do not want to receive them. You can stop receiving these messages from us at anytime.

We have a diverse range of brands in our Clinical Media Business divisions, which you may not realise are all published by Clinical Media Ltd. You may therefore wish to be selective and just stop receiving marketing communications from one brand rather than from them all.

Emails: There will always be an unsubscribe link on any marketing email you receive from us. Some of our brands (where relevant) provide a level of granularity to the types of emails you can unsubscribe from.
Post: We will inform you in any postal communication how you can stop receiving direct mail in future.
Phone: If you receive a marketing call from us, please let the call operator know if you don’t want to receive calls again.
SMS: Please text “STOP” to any message received.

Stop Marketing

If you wish to contact us directly about marketing communications you are receiving, please use one of the contact details below:
Write to us: Data Protection Officer, Clinical Media, 20-22 Wenlock Road, London, N17GU
Call us: 0203 892 7010 (and ask for the Data Protection Officer)
Email our Data Protection Officer: info@clinical-media.com

Sharing your personal data

We may share your personal data with other organisations, as specifically approved by you or under the circumstances described below.

Our clients

We may share limited personal data about you with our clients. We will always make this clear and ask your permission if another organisation wishes to use your personal data for their own marketing purposes. The sharing of your personal data may occur when you attend an event, use our job seeking services, or access sponsored content.

Where we operate websites or run events on behalf or in partnership with our clients, we may share any personal data we collect and process with them.

Our service providers

We use a number of companies to help us in providing a professional service to our customers. For example, a subscription fulfilment bureau, call