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NLG is one of Yorkshires most established, innovative, and highly accredited healthcare recruitment agencies and healthcare staffing providers
We provide only the highest quality staff, qualified, well trained, motivated and dedicated to making a difference
Due to our rapid and exciting growth we are currently recruiting for a Complex Care Coordinator to help support and manage our temporary workfor...

Care Coordinator

NLG is one of Yorkshires most established, innovative, and highly accredited healthcare recruitment agencies and healthcare staffing providers
We provide only the highest quality staff, qualified, well trained, motivated and dedicated to making a difference
Due to our rapid and exciting growth we are currently recruiting for a Complex Care Coordinator to help support and manage our temporary workforce within the Humber and North Lincolnshire region. This role currently operates on a 4:3 shift pattern including bank holidays and weekends and be part of the on call rota weekly
Duties
Be a first point of contact for NL carers, nurses and service users to ensure care and support planning is timely and efficient
Support the development of community care rosters ensuring our support is focused on individualised and person-centred care
Developing care plans and rearranging them as necessary when difficulties arise liaising with care staff to manage care assignments.
To be part of the rolling on-call team rota, providing out of hours support
Pre-empting problems and managing day-to-day issues whilst identifying and offering solutions to ensure continued support to service users
Interviewing new care staff and working with our onboarding and compliance teams to ensure all pre-employment checks are in place .
Ensuring that NL staff deliver high-quality and personalised care to service users.
Recruiting, training and supervising staff and communicating the needs of service users to nursing and care teams
Ensuring health and safety compliance , undertaking service user visits ,checking on the care they've received and documenting it accordingly.
Liaising with local community organisations authorities and maintaining good relationships with all stakeholders
Ensuring that all activities such as personal care and medication administration meet the required standards
Preparing reports related to the progress of service users
Planning and utilising resources and staying updated with care standards and knowledge to ensure that service users receive the best care
Qualifications &amp; Experience
A background in care or a healthcare related position is essential
Candidates should possess NVQ Level 2/3 and above or Equivalent. Or be willing to work towards the qualification
Excellent communication skills both verbal and written
Excellent listening skills with an empathetic approach
Experience working with care plans
Experience with managing staff rotas and rota management software
IT skills including Microsoft Office applications
A calm and resilient approach to managing problems
Highly organised, methodical work ethic and excellent attention to detail
Driving is essential due to the nature of the role Benefits:
Company pension
Cycle to work scheme
Employee discount
Free parking
Gym membership
On-site parking
Schedule:
12 hour shift
Supplemental pay types:
Bonus scheme
Performance bonus
Experience:
Administrative: 1 year (preferred)
writing care plans: 1 year (preferred)
Customer service: 1 year (preferred)
Work Location: In person
Reference ID: NLG-CCC JBRP1_UKTJ

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