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Are you an experienced social care professional with a strong sense of purpose and the confidence to lead? At CrossReach, we’re looking for a Deputy Manager to support the delivery of high-quality care across our residential, respite, and day services for older people. This is an opportunity to step into a leadership role where your values, insight and experience will directly shape the lives of those we support and the team you work with. The role As Deputy Manager, you’ll work closely with the Service Manager to oversee the day-to-day running of the service. You’ll ensure high standards are maintained, support the professional development of the team, and take a lead on matters such as staff supervision, rota planning, medication management, and health and safety. You’ll also play an active part in shaping the future of the service contributing to strategic planning, quality improvement and local service development. When needed, you’ll deputise fully for the Service Manager, providing confident leadership and continuity.What we’re looking for We’re looking for someone with hands-on experience in social care, who brings both professionalism and compassion to their work. You’ll already hold an SVQ Level 3 in Social Services (or equivalent) and ideally be working towards or have completed SVQ Level 4 or a relevant management qualification. A sound understanding of SSSC Codes of Practice and care standards is essential, as is the ability to lead a team with clarity, warmth, and a sense of shared purpose.You must be confident using IT for communication and record-keeping, and capable of managing staff rotas, budgets and operational records with accuracy. As this role is based in a Christian organisation, applicants should be able to work within and uphold our Christian ethos. PVG membership and SSSC registration are required. Apply now If you're ready to take the next step in your leadership career, we’d love to hear from you. We also offer you a range of benefits that you would expect from an organisation that support others. Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most. But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you. CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances. As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. You will need to undertake necessary vetting checks and apply for a Disclosure Scotland Basic check. You will also be required to adhere to the SSSC Code of Practice. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are. If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on <a href="mailto:recruitment.team@crossreach.org.uk" target="_blank">recruitment.team@crossreach.org.uk</a> Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage. ADDITIONAL INFORMATION FOR CANDIDATES * Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process here * CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes. * Deadline: Posts close at midnight on the indicated date. * Application Assistance: For help completing an application through Jobtrain, please click here * Accessibility : To view our recruitment accessibility statement, please click here * Communication: Please note that most of our communication is via email; therefore, please ensure you enter your email address accurately and ensure that “Jobtrian” and “CrossReach” are marked as safe email address. However, we will at times also call you or send you a text message. * Check Email Regularly: Please check your email regularly (including junk folders) and also your Jobtrain account for updates. * Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub here * Browser Recommendation: We recommend using the internet browsers "Google Chrome" or "Microsoft Edge" when using Jobtrain. * Amendments: Once you have submitted your application form, you will be unable to make any amendments. * Further help - If you need any help at any stage, you can contact the Recruitment Team on <a href="mailto:recruitment.team@crossreach.org.uk" target="_blank">recruitment.team@crossreach.org.uk</a>

Deputy Manager

Pharmacy ManagerNuffield Health Wessex Hospital | Pharmacy Permanent | Full-Time (37.5 Hours)£62,000 (DOE) At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you. Our Nuffield Health Wessex Hospital are seeking an enthusiastic and proactive Pharmacy Manager to join the team. Duties will include ensuring adherence to medicines optimisation policies and procedures, providing oversight of pharmaceutical stock procurement, as well as other associated pharmaceutical duties and have a key role in delivering high quality clinical care and advice to our patients and teams across a range of departments including ICU/HDU, the Pre-assessment clinic, Outpatient Department, Ward, Theatres and Oncology Team. The opportunityYou will have excellent communication and organisational skills; have the ability to work under pressure and influence others whilst always maintaining a professional attitude. As a Pharmacy Manager it is important that you will be confident to work independently as well as a member of our larger health professional community, leading a team to always strive to improve the quality of our services for our patients. ​ As a Pharmacy Manager, you will:<ul><li>Provide leadership and advice on medicines management to ensure that processes across all clinical departments throughout the hospital are safe, cost effective and legal and are supported by up to date policies, procedures and guidelines. This will include chairing the Medicines Management Forum on a quarterly basis.</li><li>Be responsible for leading, motivating and effectively managing the pharmacy team by providing excellent leadership.</li><li>As the Antimicrobial Stewardship Lead, optimise the management of antimicrobials to minimise the occurrence of hospital acquired infections by ensuring pharmacy adherence to up to date policies, guidelines and systems of work. Undertake regular audit of this in conjunction with the IP nurse/nurse team.</li><li>Ensuring the pharmacy team undertake daily ward rounds reconciling medication for new inpatients; counselling patients; managing PODs and checking for relevant allergies, adverse drug reactions and contra-indications to treatment, ensuring all medicines prescribed are clinically appropriate in line with national and/or local policies and guidelines etc.</li><li>Assist and leading the team in facilitating timely and informed discharge of patients returning to primary care by dispensing, accuracy checking and clinically checking TTOs, counselling patients prior to discharge and in facilitating timely and informed discharge of patients returning to primary care.</li><li>Lead on the implementation of medication safety alerts and drug recalls for the hospital working closely with the Director of Clinical Services.</li><li>Implement and monitor DoH guidance on all aspects of controlled drugs use in the hospital and ensure the CD audit is completed quarterly.</li><li>Ensure errors, complaints and incidents are managed in line with the Nuffield Health guidelines, specifically reporting these using the RADAR system and reviewing/investigating relevant RADAR reports relating to medicines.</li><li>Support the development of other healthcare professionals and deliver medicines-focused training upon request.</li></ul> As a Pharmacy Manager, you will have:<ul><li>Be registered with the General Pharmaceutical Council.</li><li>Experience of working in a clinical setting as a Pharmacist is essential.</li><li>Leadership / managerial experience in a Pharmacy setting.</li><li>Share evidence based practices with colleagues to enhance service and standards.</li><li>The ability to make decisions and use your initiative.</li><li>Strong communication skills.</li><li>Passion to deliver excellent care in a rewarding and what can be emotionally challenging environment.</li></ul> Helping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. Wessex HospitalNuffield Health Wessex Hospital is a stunning 46 bedded private hospital in West Hampshire with specialisms in Orthopaedics, Ophthalmology, Urology, Women’s Health and Spinal surgery. The hospital also benefits from having onsite Radiology, Pathology, Pharmacy, Physiotherapy and Hydrotherapy so we can give our patients a complete package of care. There are 16 consulting rooms with speciality outpatient rooms, 46 private patient bedrooms with en-suite facilities, 24 hr resident doctor on site (RMO) and four operating theatres and one endoscopy suite. Join Nuffield Health and create the future you want, today.Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post. It starts with you.

Pharmacy Manager

With over 25 years' experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But we're not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face in the delivery of that person-centred care that helps to set us apart. At Barchester we empower our home managers to be the best leaders they can be. You will be provided with a clear framework whilst still having the autonomy to manage your home with the additional support and infrastructure. We work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. It is an exciting time to consider joining the Barchester family. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health &amp; Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. We are also leading one of the fastest growing new build programmes, aiming to open 10 brand new purpose-built homes per year.REWARDS PACKAGE Our Home Manager rewards package is one of the best in the care sector as we know the importance of feeling recognised, valued and motivated. As a Home Manager at Barchester we offer a competitive basic salary with bonuses up to 100%, essentially doubling your salary! We also offer additional quality based bonuses up to £10k. Our generous package includes: Automatic enrolment into our profit share scheme, with the opportunity to earn a bonus of up to 100% of your salary Quality based bonuses up to £10k 8% ER Pension Package Career and development pathways A range of holiday, retail and leisure discounts Automatic entry into Barchester's Excellence Awards Payment of NMC Annual Registration FeeABOUT YOU To join us as Home Manager you will have inspirational leadership skills with a passion for person centred care, with a successful track record of developing and motivating teams to deliver outstanding personalised care through continuous improvement. We are looking for: Inspirational leadership skills A passion for person centred care A successful track record of developing and motivating teams to deliver outstanding care Excellent organisational and management skills Care home management, marketing and occupancy experience A strong understanding of safeguarding, CQC and compliance guidelines Ability to communicate with colleagues at all levels Experience creating strong links within the local community In short, your proven track record of marketing and business skills within the care sector, running a commercially successful, Good or Outstanding rated care home will be complemented by your blend of compassion and resilience. Barchester can offer long term career growth and opportunities for ambitious and passionate managers who pride themselves on delivering high quality care. Due to our excellent rewarding excellence schemes, we are also very proud to be the only healthcare provider in the UK to be accredited as one of the best companies to work for. If you are looking to work with an organisation that provides the quality of care you would expect for your loved ones, Barchester is a rewarding and empowering place to be. 7766 #TJ #LI-Remote

Home Manager

Job Title: Contracts ManagerSalary: Up to £64,000Hours of Work: 37.5 hrs per week - Onsite 4 days a weekContract Type: PermanentClosing Date: 15th May 2025 King Edward VII's Hospital is seeking an experienced and highly organised Contracts Manager to lead the negotiation, management, and oversight of contracts across clinical services, non-clinical operations, and insurance arrangements. The successful candidate will take ownership of the full contract lifecycle — from initial negotiation and compliance assurance through to performance monitoring and renewal — ensuring that all contractual activities align with the hospital’s strategic and operational objectives. This is a pivotal position requiring strong communication, negotiation, and analytical skills, along with the ability to collaborate effectively across departments and with external partners. Applicants should hold a degree or equivalent qualification in a relevant discipline, alongside significant experience in contracts management within healthcare or a similarly regulated environment. A solid understanding of governance, procurement practices, and data protection standards is essential. About Us:We are a 56-bedded acute hospital specialising in Colorectal, Urology, Orthopaedics, Men’s Health, and Women’s Health which is provided by a friendly, professional, and supportive team that is focused on being a centre of excellence for a wide variety of surgical procedures and treatments. You will be part of a team that cares for a wide range of surgical patients. In return, we offer:<ul><li>35 days of Annual Leave (inclusive of bank holidays) that increase with long service</li><li>Access to eye test vouchers and a variety of retail discount vouchers.</li><li>Private Healthcare</li><li>Staff Referral scheme</li><li>Company pension scheme</li><li>On-going training and professional development opportunities</li><li>Season Ticket Loan</li><li>Help to buy a bike</li><li>Free Employee Assistance Programme</li><li>Visa Sponsorship – For applicants already living in the UK only</li></ul> Note to Recruitment Agencies:We kindly ask that recruitment agencies do not contact us regarding this vacancy, as we are managing the recruitment process internally. Thank you for your understandingAt King Edward VII’s Hospital, we believe in creating an inclusive and diverse workplace where everyone feels respected and valued. We are committed to creating a workplace that is welcoming and inclusive to everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, religion, or any other characteristic that makes them unique. We believe that by embracing diversity and fostering inclusion, we will create a workplace that is stronger, more innovative, and more successful.Please note, that if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment. We will only contact those candidates who have been shortlisted for interviews.

Contracts Manager

Role: Service Manager – Complex CareLocation: LeicesterSalary: up to £80,000 per annum NMC Registered Nurse Qualification Required Are you an experienced and passionate leader ready to take on a rewarding challenge? We’re looking for a strong, driven Service Manager to lead a specialist nursing home in Leicester, supporting residents with a wide range of complex needs, including: <ul><li>Complex Mental Health</li><li>Neurorehabilitation</li></ul> This is a fantastic opportunity for someone with clinical expertise and leadership experience to make a significant impact in a home that has already made great strides forward. About the Role: <ul><li>Lead and manage a well-established complex care home with a focus on person-centred, specialist care</li><li>Continue driving quality improvements and clinical excellence across all areas</li><li>Build and develop a positive, high-performing team culture</li><li>Work closely with regional support and clinical leads to sustain and build on the home's progress</li><li>Grow occupancy while maintaining high standards of care</li></ul> We’re Looking For: <ul><li>A Registered Nurse (NMC PIN required)</li><li>A proven leader with strong CQC knowledge, ideally with a “Good” inspection under your belt</li><li>Experience in managing complex care services and supporting residents with complex clinical and behavioural needs</li><li>A proactive, hands-on manager with a positive, energetic outlook</li><li>Excellent people management, communication, and operational skills</li><li>Longevity in previous roles and a passion for high-quality care</li></ul> What’s On Offer: <ul><li>A competitive salary of up to £80,000</li><li>Full support from an experienced senior team</li><li>The autonomy to lead and shape your own service</li><li>Electric car salary sacrifice scheme</li><li>Paid NMC membership</li><li>Paid access to professional learning platform</li><li>24/7 counselling and support</li><li>Blue light card eligibility</li></ul> This is more than just a management role – it's a chance to make a lasting difference in a service that’s truly changing lives. Apply today or reach out to Jason Dunn at Gilbert Meher for a confidential chat.

Service Manager - Complex Care

Practice Manager - Dispensing OpticianNorthcote Road, Battersea, SW11 6QUSalary circa £40k per annum Bayfields Opticians is seeking a dynamic and experienced Practice Manager who is also a qualified Dispensing Optician to join our fabulous Northcote Road practice (SW11 6QU).At Bayfields, we go beyond simply correcting vision—we are passionate about delivering exceptional care and tailored solutions for each one of our clients, ensuring their journey with us is truly life-changing. As our Practice Manager, you will play a pivotal role in maintaining these high standards, leading by example, and driving the success of our Chester practice.What You'll Be Doing:<ul><li>Managing day-to-day operations of the practice, ensuring it runs efficiently and smoothly.</li><li>Delivering outstanding client service while fostering a welcoming environment for both clients and team members.</li><li>Coaching and mentoring the team, inspiring them to meet targets and achieve professional growth.</li><li>Providing expert dispensing services, demonstrating your skills and knowledge to offer exceptional care.</li><li>Monitoring performance metrics and implementing strategies for continuous improvement.</li></ul>What We're Looking For:<ul><li>A qualified Dispensing Optician with managerial experience, preferably in an optical setting.</li><li>Excellent leadership, organisational, and communication skills.</li><li>A client-focused mindset with a passion for creating meaningful relationships.</li><li>A proactive problem-solver who thrives in a fast-paced environment.</li></ul>What We Offer:<ul><li>Competitive salary with opportunities for professional development.</li><li>A friendly and supportive work environment where you can grow and make an impact.</li><li>Access to cutting-edge technology and resources to help you provide the best care possible.</li></ul>If you are ready to take the next step in your career, then please come and join us and become a valued part of the Bayfields family!

Practice Manager

At CrossReach, we believe in the power of counselling to change lives. If you're a passionate and experienced counselling professional looking for a leadership role where you can make a real impact, we’d love to hear from you. As Counselling Manager, you’ll lead our dedicated Counselling and Recovery team to provide high-quality, ethical, and evidence-based counselling support to those affected by past or present opioid use, whether it’s their own or someone else’s. A key part of your role will be ensuring that clients have timely access to the support they need. Your role will also involve overseeing clinical standards, using key management information to manage service development and reporting, and maintaining service compliance with ethical and legislative requirements. You’ll also maintain a small client caseload, ensuring your professional skills stay sharp while providing supervision and leadership to the team. What You’ll Be Doing: Leading a team of therapists to deliver high-quality counselling services. Ensuring our services meet professional and ethical standards. Effectively managing waiting lists and clients expectations in a professional, pro-active way. Developing strong external relationships to enhance the service. Providing clinical supervision and acting as a point of escalation. Identifying opportunities for income generation to sustain the service. Upholding CrossReach’s Christian ethos, ensuring a compassionate approach to care.What We’re Looking For: Diploma in Counselling or a related qualification (e.g. Art Therapy) and PSA registration, Experience in clinical supervision and working within substancee use services or community mental health. Proven leadership, communication, and team-working skills. The ability to work independently and supervise staff effectively.Why Join Us? A role with purpose You’ll be leading a service that transforms lives. Professional growth Opportunities for continued development and training. Supportive environment Work with a dedicated and passionate team.If you’re ready to bring your leadership and counselling expertise to a role that truly makes a difference, apply today! We also offer you a range of benefits that you would expect from an organisation that support others. Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments. We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most. But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you. CrossReach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better. Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. We are part of the Church of Scotland and aim to provide social care services and specialist resources in Christ’s name to further the caring work of the Church to people in challenging circumstances. As we do our work in Christ’s name the job you have applied for requires you to have a Christian faith and be able to work within and uphold our Christian Ethos. This is an Occupational Requirement under Part 1 of Schedule 9 to the Equality Act 2010. This post requires you to be a member of the Protecting Vulnerable Groups (PVG) Scheme and undertake the necessary vetting checks. You will also be required to be registered with SSSC and it is your professional responsibility to ensure that you meet the standards and criteria for registration. We have a legal obligation to ensure that we do not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by UK Visas and Immigrations. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.We are committed to ensuring that we attract, retain, and develop the very best people to build a diverse and talented team and we recognise that every individual’s unique background, experience and ability contributes to our success. We aim to create an inclusive and inspiring environment where individuals feel valued and respected and where people can belong, thrive and be their very best, whoever they are. If you have any queries regarding this role or our recruitment process, please contact the Recruitment team on <a href="mailto:recruitment.team@crossreach.org.uk" target="_blank">recruitment.team@crossreach.org.uk</a> Please note: We reserve the right to close this advert prior to the closing date. Therefore, please make sure you complete and submit your application at an early stage. ADDITIONAL INFORMATION FOR CANDIDATES * Application Process: Please apply for this post by completing the application process on Jobtrain. You can find out more about our recruitment process here * CV Upload: DO NOT upload a CV as this will not be used for shortlisting purposes. * Deadline: Posts close at midnight on the indicated date. * Application Assistance: For help completing an application through Jobtrain, please click here * Accessibility : To view our recruitment accessibility statement, please click here * Communication: Please note that most of our communication is via email; therefore, please ensure you enter your email address accurately and ensure that “Jobtrian” and “CrossReach” are marked as safe email address. However, we will at times also call you or send you a text message. * Check Email Regularly: Please check your email regularly (including junk folders) and also your Jobtrain account for updates. * Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub here * Browser Recommendation: We recommend using the internet browsers "Google Chrome" or "Microsoft Edge" when using Jobtrain. * Amendments: Once you have submitted your application form, you will be unable to make any amendments. * Further help - If you need any help at any stage, you can contact the Recruitment Team on <a href="mailto:recruitment.team@crossreach.org.uk" target="_blank">recruitment.team@crossreach.org.uk</a>

Counselling Manager

We have an exciting opportunity for a Patient Support Manager to join our Front of House team at The London Clinic, based at our main site in London (W1G 6BW). We are offering a competitive inclusive salary. Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities located in the heart of London's medical community around Harley Street. We have circa 1350 employees, and we are dedicated to providing our patients with expert, individualised treatment and care. We cover a comprehensive range of services, including complex medical and surgical procedures plus a range of cancer services. The London Clinic has a supportive and warm working culture where your contribution is valued, and you can help us deliver our three core values of "We go further", "We work as one" and "We personalise care."Job Profile: The Patient Support Manager is responsible for the management of a multi-functional administration and reception team, running hospital appointments for outpatients &amp; imaging, providing the highest quality patient and customer experience. The post holder will be responsible for overseeing the services provided, ensuring that the required service levels are consistently achieved, and will develop KPIs/Targets and inject energy and drive into the Patient Support Team.The manager will oversee that all enquiries are dealt with effectively to deliver high quality customer service, with appointments for consultations, radiology, therapies, radiotherapy and all outpatient diagnostics are processed, registered and paid or authorised in readiness for the patient visit. The role will focus on continuous process improvement to ensure ease of access to our services for patients, consultants and secretaries. The post holder will have innovative ideas of initiative to drive growth, and will take these through to implementation and measurement of success. <ul><li>Job Type: Permanent, Full Time.</li><li>Shift Pattern: 37.5 hours per week, Monday to Friday.</li><li>Job Location: 1 Park Square West, London, NW1 4LJ with lots of time spent across our buildings on Harley Street and Devonshire Place.</li><li>Salary: Competitive.</li><li>Benefits Package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 days annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development, with clear career pathways and access to further education.</li></ul>Key Duties:<ul><li>Manage departmental budgets effectively, develop and implement strategies to increase revenue in line with agreed objectives</li><li>Develop, maintain and grow a high-performance team of receptionists and administrators, including the direct line management of Patient Support Leads</li><li>To energise and motivate staff to create an enthusiastic environment to achieve revenue targets through targeted sales, pricing and delivery activities</li><li>Ensure that team members are fully trained in their areas of expertise and that a continual induction and development program is employed. Create workforce plan and lead on associated recruitment, induction and training activity </li><li>Work with the Patient Support Leads to effectively rota the team shifts and schedule resource across all activities</li><li>Develop and maintain relationships with consultants, secretaries and other stakeholders to enable competitive, smooth, timely and effective service delivery</li><li>To develop and maintain a close working relationship with Clinical Site Office, Billing &amp; Credit, International Office, and Patient Support teams to enhance the pathway for patients and consultants</li><li>Develop and implement performance targets for the Patient Support teams and Leads, measure staff against these by way of formal appraisal, regular one-to one's and quality audits, providing staff with coaching and feedback.</li><li>Ensure fit for purpose measures are in place to report on performance at daily, weekly and monthly intervals, as required.</li></ul>Skills &amp; Experience<ul><li>Proven management experience in a target driven administration team</li><li>Previous experience in a healthcare setting and medical environment desirable</li><li>Significant experience of change management, developing training programs, and implementing SLAs/KPIs to drive performance</li><li>Ability to highly motivate a large team and lead a team to deliver objectives and achieve targets</li><li>Relationship building with both internal and external stakeholders, up to and including at a senior level</li><li>Expertise in developing, implementing and continually monitoring fit for purpose operational processes</li></ul>The London Clinic has charitable status which is fundamental to our identity and how we operate, enabling our teams to invest in treatments, technology and facilities that benefit our patients, staff and the wider community.We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.Applications Close: Thursday 15th May.Interviews will be conducted w/c 19th May.

Patient Support Manager - Outpatient & Imaging

Are you a skilled leader with extensive experience in acute healthcare settings and a passion for driving excellence in treatment and diagnosis standards? JBAF Consulting is seeking an experienced Operational Manager to lead initiatives that enhance healthcare delivery and optimise pathways across multiple NHS trust sites. Job Opportunity: Operational Manager (Performance-Focused)Location: London (Onsite/Hybrid) Duration: (May – December 2025) Organisation: JBAF Consulting Salary: TBC About the Role As an Operational Manager, you will: <ul><li>Ensure Compliance with Standards: Oversee adherence to healthcare/NHS constitutional guidelines for timely patient diagnosis and treatment, focusing on pathways that meet and exceed performance targets.</li></ul> <ul><li>Optimise Processes: Identify bottlenecks in workflows, implement strategic improvements, and drive rapid and accurate patient care.</li></ul> <ul><li>Collaborate Across Sites: Partner with operational leads and healthcare providers to align service delivery with performance expectations, identifying gaps and creating solutions to improve outcomes.</li></ul> <ul><li>Deliver Informed Reporting: Develop detailed monthly and quarterly reports, including performance analysis and actionable recommendations for internal and regional healthcare stakeholders.</li></ul> <ul><li>Maximise Resource Efficiency: Strategically manage resources to ensure effective allocation and delivery of patient care in acute healthcare settings.</li></ul> About You We’re looking for someone with: <ul><li>Extensive Healthcare Operational Experience: Proven ability to manage operations within acute care environments, with a strong focus on meeting diagnostic and treatment targets.</li><li>Proven Performance Expertise: Experience addressing diagnostic challenges and driving measurable improvements in care pathways.</li><li>Technical Skills: Proficiency in designing and implementing dashboards to monitor performance and inform decision-making.</li><li>Knowledge of MDTs: Solid understanding of multidisciplinary teams and administrative processes in acute care contexts.</li><li>Exceptional Communication Skills: Ability to produce clear, actionable reports and collaborate effectively across healthcare sites and stakeholder groups.</li><li>Leadership and Problem-Solving Abilities: A results-driven mindset, capable of navigating complex challenges and fostering excellence in healthcare delivery.</li><li>Operational Expertise: Proven experience in managing healthcare operations, resolving diagnostic and performance challenges, with radiology department experience considered a bonus.</li><li>Time Management and Systems Knowledge: Strong organisational skills, proactive approach, and a solid understanding of healthcare systems and workflows to enhance efficiency and deliver results.</li></ul> What We Offer Joining JBAF Consulting offers the chance to:<ul><li>Lead transformative projects that improve patient care and operational efficiency.</li><li>Ensure compliance with healthcare standards for diagnosis and treatment excellence.</li><li>Collaborate with dedicated professionals in a dynamic and supportive environment.</li></ul> If you’re ready to take on a rewarding role that drives operational excellence in the healthcare sector, we’d love to hear from you!

Operations Performance Manager

Job Position: Medical Information &amp; Operations ManagerLocation: Maidenhead About Us:Our client is dedicated to advancing healthcare through innovative solutions and exceptional service. We are seeking a dynamic and experienced Medical Information &amp; Operations Manager to lead our Medical Information function and ensure the highest standards of medical communication and operational excellence.Key Responsibilities:<ul><li>Leadership &amp; Oversight: Lead the Medical Information function, providing strategic direction and oversight.</li><li>Agency Management: Oversee our third-party medical information agency to ensure alignment with company standards and objectives.</li><li>Response Development: Develop responses to second-line enquiries and create standard response letters.</li><li>Quality Assurance: Review standard responses created by others to ensure accuracy and compliance.</li><li>Reporting &amp; Oversight: Ensure appropriate oversight and reporting across the Medical Information function.</li><li>Post-Trial Access Programmes: Manage Post-trial access programmes, ensuring seamless integration and execution.</li><li>Collaboration: Work closely with the wider medical team and cross-functional business teams to support overall business objectives.</li></ul>We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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