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Senior Rehabilitation Case Manager / Clinical Lead<ul><li>Case management experience required.</li><li>Location: Southeast and Greater London</li><li>Remote and Field Based with travel requirements across the South region.</li><li>Employment Type: Full-time</li><li>Up to £65,000 plus a car allowance</li><li>Monday – Friday – Between 8am-6pm – Flexible working provided for hours that suit you.</li></ul> If you are an experienced Case Manager, looking for your next step up and ready to lead a small team of your own case managers, then this could be the ideal next step in your career.Our client offers a wealth of benefits and flexible hours: <ul><li>Car scheme + Company car</li><li>Conference events</li><li>Cycle to work scheme</li><li>Enhanced maternity leave + Enhanced paternity leave</li><li>Work from home</li><li>37.5 hours, part time considered OR condensed hours to suit.</li><li>Location: Homebased with regional travel – South regions</li><li>Enhanced family friendly policies and benefits – expanded at interview stage.</li><li>5% employer pension + salary sacrifice scheme</li><li>Your own personalised support and training induction.</li></ul>Overview of the role:Our client, who are an established yet ever growing Case management and expert witness service provider, is seeking a dedicated and experienced Clinical Manager to join their South based Case Management team.<ul><li>Clinical Support: Assist the Managing Director in overseeing the provision of a high-quality clinical service to clients and stakeholders involved in the catastrophic case load.</li><li>Clinical Expertise: Act as the clinical specialist in your area of knowledge, ensuring best practices are adhered to and develop staff members on conditions and package of care recommendations.</li><li>Supervision: Effectively manage and supervise the daily workload of Clinical Case Managers.</li><li>Case Allocation: Allocate cases and liaise with legal referrers and parties involved in the client cases.</li><li>Staff Development: Supervise and monitor the work of a small team of Case Managers.</li><li>Support staff appraisals, identify knowledge gaps, and assist in training delivery, coaching, and mentoring.</li><li>Recruitment: Participate in the recruitment and selection process of new Case Managers and support business growth.</li></ul> Essential Criteria:<ul><li>Full driving licence with access to your own car.</li><li>Ability and commuting access to work across Central and Greater London.</li><li>Experience in case management, specifically with complex conditions such as clients with traumatic brain injury, birth-related injury, spinal injury, amputations, complex polytrauma and orthopaedic injury.</li><li>Registration held in HCPC/NMC</li><li>Experience in overseeing complex care packages and rehabilitation for complex care clients.</li><li>Excellent report writing and presentation skills.</li><li>Outstanding client services skills.</li></ul> For more information on the role or to quick apply – you can contact Joe on <a href="mailto:jroberts@everpoolrecruitment.com" target="_blank">jroberts@everpoolrecruitment.com</a>

Senior Case Manager

Clinical Referrals Manager – Neurorehabilitation Specialist Care Centers Non-Invasive Ventilation &amp; Tracheostomy Care Hybrid Role | Remote Work with Travel Across South &amp; Central London and KentSalary: £55,000 + Share in Group Bonus Scheme Valid NMC Registration Required Overview At Compass Associates, we’re proud to be partnering with one of the UK’s leading providers of specialist neurorehabilitation care, supporting patients requiring non-invasive ventilation and tracheostomy care across a network of dedicated centres in South London. Together, we’re recruiting a motivated nurse with a valid NMC registration to join the team as their new Clinical Referrals Manager. As the Clinical Referrals Manager, you will transition from a schedule of mixed days, nights, and long shifts on the floor to a more flexible hybrid working arrangement. This will allow you to work remotely from home while travelling across regions such as South, North, and Central London, as well as Kent, for key responsibilities. In this role, you will be responsible for assessing new patients referred through various channels, including hospitals such as Kings College London and UCLH. However, alongside conducting assessments, you will also be responsible for managing the referral process. This will involve attending the group’s care centres in South London, where you will meet the families of prospective new service users, provide them with a tour of the service, and address any questions they may have regarding the level of care they can expect to receive. In your role, you will manage the pathway for new referrals, starting from promoting the service to ICBS’s, Local Authorities, and Commissioners, to negotiating fees. You will also ensure that the families of prospective service users are fully informed about the service provided. You will also balance your clinical knowledge to ensure that patients entering the service are properly assessed, and that the appropriate level of care is provided. Given the expectations of the role, you will be required to hold a valid NMC registration and have prior experience conducting patient assessments. Additionally, you should have a strong commercial understanding, with experience working with ICBs, Commissioners, or Local Authorities. Essential Criteria <ul><li>Hold a valid and clear NMC registration as a Nurse.</li><li>Experience in conducting patient assessment</li><li>An understanding of complex care is desirable; however, experience in a similar service is not essential. Backgrounds in areas such as ICU and HDU will also be considered.</li><li>Commercial awareness and experience working with ICBs, Commissioners, and Local Authorities.</li><li>Hold a valid UK driving license and have access to your own vehicle </li><li>Located close to South London</li><li>Clear DBS</li><li>Right to work in the UK; visa sponsorship cannot be offered or transferred.</li></ul> Location This is a hybrid role that involves regional travel, but you must be based locally or within a commutable distance from the group's services and referral base. Ideally, you would be located in or around South London or Surrey. Salary Offering a highly competitive salary of circa £55,000, with potential flexibility for the right candidate and experience. Additionally, you will have the opportunity to earn a bonus based on a share of the group's EBITDA. Benefits <ul><li>Hybrid working model</li><li>Monday to Friday shift pattern, with working hours from 9 AM to 5 PM.</li><li>30 days of annual leave, including bank holidays.</li><li>Share of bonus structure</li><li>A work laptop and phone will be provided.</li><li>4% pension contribution</li><li>Access to Employee Assistance Program (EAP)</li><li>Access to a free meal whenever you are in one of the care centres.</li></ul> How to Apply Ready to take the next step in your career? Contact Luke Shaw at 02394214486 or email <a href="mailto:lshaw@compassltd.co.uk" target="_blank">lshaw@compassltd.co.uk</a> for a confidential discussion. Compass Recruitment Solutions Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.

Clinical Referrals Manager | NMC Pin Required

Rehabilitation and/or Catastrophic Injuries Case Manager – HCPC / SWE / NMCHome-based with travelEmployed Salary: £35,000 – £60,000 DOE + quarterly bonus Associate rates: up to £70/hour depending on experience *Must have experience working as a Case Manager* Overview:Compass Associates is excited to be working with a well-established, national provider of case management and Expert Witness services, to recruit Experienced Case Managers across the UK. There are opportunities available for both the Catastrophic Injuries and Rehabilitation/Multi-Track Case Management Divisions, depending on your clinical experience and specialism. You will hold a caseload of children and/or adults who have complex rehabilitation needs or life-changing injuries due to backgrounds of traumatic/acquired brain injuries, clinical negligence, birth trauma, spinal cord injuries or orthopaedic injuries. This is a home-based role which will involve travel to visit clients, families, solicitors and care teams, within your geographical remit. For minor injury cases, there will be times where it is more appropriate to complete INAs/reviews over the phone or via video call. Contracts Available:Both Employed and Associate contracts are available but a minimum of 3 days/week is essential. Salaries/Rates (all dependent on experience):<ul><li>Employed Multi-Track/Rehabilitation Case Manager: £35,000 - £45,000</li><li>Employed Catastrophic Case Manager: £45,000 - £60,000</li><li>Associate Case Managers: up to £70/hour </li></ul> Essential Criteria:<ul><li>Must have experience working as a Case Manager, either within an NHS Spinal Centre or in the medico-legal/case management sector</li><li>Experience working with clients (adults or children) who have backgrounds of complex injuries including multi-trauma, orthopaedic injuries or catastrophic brain and/or spinal cord injuries </li><li>Must be a qualified Nurse, Occupational Therapist, Speech &amp; Language Therapist, Social Worker, Sports Therapist or Social Worker </li><li>Must have current registration with the HCPC, SWE or NMC</li><li>Must have a UK driving licence and own car </li></ul> Location:This is a home-based role but will require travel to visit clients, families, solicitors and other healthcare professionals. Client locations are dependent on your home-location, specialism and referrals but aim to be within 2 hours of where you live. Benefits:<ul><li>Quarterly bonus scheme (Employed contracts only, and after probation)</li><li>Health Cash Plan</li><li>Pension Scheme &amp; Option for salary sacrifice which enhances contributions</li><li>Payroll Giving</li><li>25 days of annual leave plus the 8 bank holidays</li><li>An additional day of for your birthday</li><li>2 paid volunteer days</li><li>Option to buy and sell leave</li><li>Company sick pay, Maternity &amp; Paternity pay</li><li>Paid professional registrations (HCPC, etc)</li><li>Death in Service</li><li>Paid CPD</li></ul> Interview Process: Two stage process:<ol><li>Informal phone/Teams call with the Managing Director or Operations Manager</li><li>Formal interview with two Operations Managers which will include competency questions and a case study</li></ol> Contact Details: If you would like to be considered for this exciting opportunity, or to find out more information, please contact Lijani Cherry directly on 02394 211 143. Alternatively email an updated CV to <a href="mailto:lcherry@compassltd.co.uk" target="_blank">lcherry@compassltd.co.uk</a>. Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer a £200 John Lewis voucher for a successful recommendation following the completion of probation/rebate. Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.

Rehabilitation and/or Catastrophic Injuries Case Manager - HCPC / SWE / NMC

Would you like to have the opportunity to pursue further development opportunities within a forward thinking and supportive independent pharmacy group? Job Summary If so, this is the opportunity for you! This client, based in Edinburgh, understands that their Pharmacy Managers and Pharmacists are at the heart of their business, and that building sustainable and capable teams will ensure longevity and enhanced job satisfaction. - Develop: IP support and training offered to all pharmacists of not already gained - Very generous IP supplement for those already IP qualified IN ADDITION to advertised basic salary - If your goal is to help promote more private services you will be given the opportunity to train in any area you wish to develop in. Key Duties - You will be key to supporting the development of our teams and the delivery of GPhC standards of practice. - If you are a real people-person, look no further! - The successful candidate must have a minimum of 2 years as a Pharmacy Manager, and feel confident in all aspects of line management and Pharmacy Manager duties Package and Benefits - Salary from £71,630 (non-IP) - £79,040 (IP) BASIC annual salary - Generous IP supplement in addition to basic salary - Monday - Friday Hours - 8.30am - 6pm NO WEEKENDS - Full 5 weeks holiday +BH - Bonuses available in addition to basic salary (to be discussed) - Company pension Key Skills and Qualifications - MUST be a registered Pharmacist on the GPhC - MUST have knowledge of the Scottish Pharmacy Contract If this role sounds like the prefect next move for you, or you would like to discuss any of the other fantastic and exciting Pharmacy opportunities we have available across the UK, then apply now and our dedicated team will be happy to talk you though this and our many other opportunities in more detail!

Pharmacy Manager or Pharmacist, Edinburgh (OTE £79,000) (Ref. J333008)

Service Operational Manager (Elective Care)Up to £53,000 DOEReporting To: Head of Commercial OperationsLocation: Bath/Bristol Area (Details provided upon application) Role Summary We are seeking a full-time Service Operational Manager to oversee elective surgical pathways within our healthcare facility. The successful candidate will be responsible for ensuring the effective operational delivery of NHS and private elective surgical services, supporting pathways, and maximising utilisation to increase patient throughput.Working closely with Clinical Leads, External Stakeholders, and the Elective Recovery System Lead, the Service Operational Manager will ensure that all operational issues are promptly addressed, helping the organisation meet challenging access, financial, and clinical governance standards. This role requires an understanding of emerging Department of Health and NHSE strategic directions, with a focus on delivering continuous improvement within the elective care program. Main Duties and ResponsibilitiesElective Pathway Management<ul><li>Guide the Admin Manager and clinical administration teams on patient pathways and support necessary actions to progress patients.</li><li>Lead elective care training, utilising in-depth examples in clinical systems and elective care portals.</li><li>Manage Patient Tracking Lists (PTLs) in collaboration with the Admin Lead and service teams to avoid duplication and ensure smooth operations.</li><li>Attend tracking meetings to provide support to Admin and Clinical Leads as required.</li><li>Create and manage Standard Operating Procedures (SOPs) and crib sheets for elective care processes.</li><li>Prepare weekly performance reports for performance meetings, addressing 38-week and 52-week breaches.</li><li>Attend weekly huddle meetings to advise and guide teams on next steps for patients within their PTLs.</li></ul> Performance Management<ul><li>Ensure the safe and smooth delivery of services in alignment with the business plan and service frameworks.</li><li>Manage admitted patient performance targets and metrics, including outcome objectives and service line reporting.</li><li>Use data to report, monitor, and track performance, ensuring service targets are met.</li><li>Collaborate with the Business Intelligence Team to provide specialty-specific performance reports.</li><li>Monitor admitted activity levels and report any adverse variances to senior staff.</li><li>Take into account patient and public feedback in the planning and monitoring of services.</li></ul> Service Improvement<ul><li>Work with unit leads to develop efficient, high-quality patient-focused services.</li><li>Identify opportunities for service redesign and implement service improvement techniques aligned with corporate strategy.</li><li>Contribute to the development of annual business plans supporting the overall strategy.</li><li>Participate in service level agreement negotiations and other ad-hoc service management tasks.</li><li>Ensure the implementation of clinical governance, risk management, and compliance with best practice standards.</li><li>Analyse complex data to identify trends and inform decision-making.</li><li>Support staff development and ensure compliance with HR policies and procedures.</li><li>Manage reporting on budget positions across the service and ensure financial targets are met.</li></ul> Leadership and Team Development<ul><li>Manage and develop team morale through effective leadership and coaching.</li><li>Ensure staff have appropriate and mandatory training and personal development plans.</li><li>Lead by example to promote a positive and collaborative working environment.</li></ul> Safeguarding and Health &amp; Safety<ul><li>Ensure the safety and wellbeing of children and vulnerable adults, with access to safeguarding training.</li><li>Comply with health and safety procedures, reporting any issues or accidents promptly.</li><li>Use provided protective clothing and equipment to maintain a safe work environment.</li></ul> Skills and Experience<ul><li>Proven experience in managing elective care pathways and operations within a healthcare setting.</li><li>Strong understanding of NHS and private sector operations, particularly in elective surgery.</li><li>Excellent leadership, communication, and stakeholder management skills.</li><li>Ability to analyse data, track performance, and report on outcomes.</li><li>Experience in developing and implementing service improvement initiatives.</li><li>Knowledge of clinical governance and best practices.</li></ul> If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on 02392 316033 or send your updated CV to <a href="mailto:bburgess@compassltd.co.uk" target="_blank">bburgess@compassltd.co.uk</a> Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.

Service Operational Manager (Elective Care)

Service Operational Manager (Diagnostics) Up to £53,000 DOE Reporting To: Head of Commercial Operations Location: Bath/Bristol Area (Details provided upon application) Role SummaryWe are looking for a full-time Service Operational Manager to lead and oversee the operational delivery of diagnostic services within our healthcare facility. The successful candidate will be responsible for ensuring the effective and efficient operational performance of NHS and private diagnostic services, maximizing utilization, and improving patient throughput.You will work closely with Clinical Leads, External Stakeholders, and the Elective Recovery System Lead to address operational issues and ensure the facility meets access, financial, and clinical governance standards. This role also involves bringing together key pathways within the diagnostic care program and supporting new initiatives that align with emerging Department of Health and NHSE strategic directions. As the Service Operational Manager, you will be responsible for ensuring diagnostic performance benchmarks are met and continuously developing a culture of improvement across the service. Main Duties and ResponsibilitiesDiagnostic Pathway Management <ul><li>Provide guidance to administrative teams involved with the Diagnostic and CDC (Clinical Diagnostic Care) departments.</li><li>Lead diagnostic pathway training using examples from Compucare and other clinical systems.</li><li>Support Unit Leads in managing patient pipelines, ensuring service teams are aware of wait times to prevent duplication of efforts.</li><li>Attend tracking meetings and provide support to Admin Leads and Clinical Leads when required.</li><li>Create and manage Standard Operating Procedures (SOPs) and crib sheets for diagnostic care processes.</li><li>Prepare weekly performance reports for performance meetings, including DMO1 reporting breaches and capacity vs demand modeling.</li><li>Attend weekly huddle meetings and advise teams on next steps for patients within their PTLs.</li></ul> Performance Management<ul><li>Ensure the safe and smooth delivery of diagnostic services in alignment with the business plan and service frameworks.</li><li>Responsible for meeting diagnostic service targets and performance metrics, including outcome objectives and service line reporting.</li><li>Use available data to track and report on performance, ensuring services meet their targets and reporting requirements.</li><li>Collaborate with the Business Intelligence Team to provide specialty-specific reports to senior leadership.</li><li>Monitor levels of diagnostic activity against expectations and highlight any adverse variances to the Head of Commercial Operations and Operational Teams.</li><li>Incorporate public and patient feedback in the planning and monitoring of services.</li></ul> Service Improvement<ul><li>Collaborate with Unit Leads to develop efficient, high-quality patient-focused diagnostic services.</li><li>Identify opportunities for service redesign and apply service improvement techniques aligned with the organisation’s corporate strategy.</li><li>Contribute to the development and implementation of annual business plans that support the overall strategic goals.</li><li>Participate in the negotiation of service level agreements and provide input on any required changes in service delivery.</li><li>Analyse complex data to identify trends and inform decision-making regarding long-term planning.</li><li>Ensure clinical governance, risk management, and compliance with best practice standards are implemented.</li><li>Support recruitment, retention, training, and development of staff in line with the business plan.</li><li>Oversee staff compliance with HR policies and procedures.</li></ul> Leadership and Team Development<ul><li>Coach, motivate, and lead your team to foster a positive and productive working environment.</li><li>Ensure that all staff have appropriate job-specific and mandatory training and personal development plans.</li><li>Manage reporting on budget positions across the service, supporting financial delivery.</li></ul> Safeguarding and Health &amp; Safety<ul><li>Ensure the safeguarding and welfare of children and vulnerable adults by adhering to safeguarding policies and attending necessary training.</li><li>Take responsibility for health and safety procedures, reporting any issues or accidents promptly.</li><li>Use provided protective equipment and comply with health and safety protocols to maintain a safe work environment.</li></ul> Skills and Experience<ul><li>Significant experience in managing diagnostic services within a healthcare setting.</li><li>Strong understanding of NHS and private sector diagnostic services.</li><li>Excellent leadership and communication skills, with experience managing cross-functional teams.</li><li>Proven ability to analyse performance data and track service performance.</li><li>Experience in developing and implementing service improvement initiatives.</li><li>In-depth knowledge of clinical governance and best practice standards.</li><li>Ability to manage budgets and ensure financial targets are met.</li></ul> If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on 02392 316033 or send your updated CV to <a href="mailto:bburgess@compassltd.co.uk" target="_blank">bburgess@compassltd.co.uk</a> Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.

Service Operational Manager (Diagnostics)

Pharmacy Manager NP13 £70,000 Are you a qualified Pharmacist looking for a new permanent opportunity?Team Locum are supporting a long-standing community store with their next employment hire. You will be based within the scenic town of Abertillery, managing a well-established pharmacy team through a store transition.The ideal candidate would be confident in delegating tasks to their team and be able to help oversee all aspects of the pharmacy. Not from the area? Why not try relocating to a small Welsh village that offers great accessibility to the main cities, with Cardiff being only 25 miles away and Newport being only 17! Key Details<ul><li>Full-time (open to offering a 35 hour contract too)</li><li>9am-6pm weekdays</li><li>9am-1pm Saturdays (ad hoc, weekend support will be needed)</li><li>Dispensing system- Pro-script</li><li>Support team on 6 in place including ACT's, Dispensers and Counter staff</li><li>Up to £70,000</li></ul> Essential Requirements<ul><li>GPhc registered Pharmacists</li><li>Minimum 2 years post-qualification experience</li><li>Natural leadership skills</li></ul> To go through our current vacancies in detail, please speak to the perm team on 0121 451 2707

Pharmacy Manager

Nursing Home Manager Aberdeenshire£71,250 per annum | 37.5 hours | Day Shifts | Excellent Staff BenefitsA nursing home in the Aberdeenshire area currently has an excellent opportunity for an experienced and dedicated Nursing Home Manager to lead their amazing team of care professionals.About the Nursing Home Manager role and what the home is offering:<ul><li>A permanent full-time contract working 37.5 hours on day shifts</li><li>A competitive annual salary of £71,250, plus overtime rates &amp; benefits</li><li>Refer a friend bonus scheme (Up to £1000)</li><li>Pension scheme and company sick pay scheme</li><li>Comprehensive induction, with ongoing training and career development opportunities</li></ul>As the Nursing Home Manager, you will be passionate about providing outstanding care, as well as comfortable managing the commercial aspects of running a successful elderly / dementia nursing home.What we’re looking for in a Nursing Home Manager:<ul><li>NMC Registered Adult Nurse/RGN, Registered Mental Health Nurse/RMN or Registered Learning Disability Nurse/RNLD, desirable but not essential</li><li>Previous home manager experience</li><li>Good clinical knowledge and understanding</li><li>Excellent communication, organisational, interpersonal, and time-management skills</li></ul>If you would like to apply now, please follow the link provided.For further details, please call Katrusia Prodywus at PSR Solutions now on 07949 538342.

Home Manager

Pharmacist Practice Manager - 4 day Work Week!Community Pharmacy Group Under Huge Establishment£43k to £63k + Attractive Benefits package40 hours per weekSouth London - Wallington Do you want to join a front-line pharmacy that is rapidly developing and invests in you, in the form of continuous training and development opportunities? Are you passionate about taking the lead in a dynamic community pharmaceutical setting? If so, this job may be perfect for you! This nationally renowned group are a major community pharmacy provider, rapidly expanding in the industry with providing key services for the community. The nationwide supplier is going through a massive company restructure, allowing for fast career growth to suitable candidates. This is immediately demonstrated by providing you with a 10-week training course beforehand, providing you with all the tools needed for success. Afterwards, you will have the keys to run the pharmacy like it’s your own, allowing you to further services and functions if need be. The service is currently looking for a pharmacist to provide their pharmaceutical knowledge and experience in overseeing the service within the Pharmacy on a day-to-day basis. The successful candidate will lead the entire Pharmacy team in delivering across a range of community services including prescription support, medication services and clinical advice for patients coming into the pharmacy. They will be responsible for supervising the procurement, preparation, dispensation &amp; distribution of medicines to customers whilst providing an excellent standard of care and service through the service. Benefits<ul><li>33 days holiday (including bank holidays)</li><li>Relocation package available for the right candidate</li><li>Discretionary company bonus</li><li>10% colleague discount, free parking and many additional rewards</li><li>Career progression and development opportunities</li><li>Your professional indemnity insurance</li></ul> Requirements<ul><li>MPharm qualification</li><li>GPHC Registration</li><li>Experience in Community preferred but not essential.</li><li>Passion for high quality care</li><li>Extremely personable personality</li><li>High sense of personal responsibility</li></ul> LocationWallington - commutable from South London, Crawley, Guildford, Sevenoaks. Contact detailsIf you would like to be considered for this exciting opportunity, please contact Sam Veness direct on 02392 316 031 or 07934 014 892. Alternatively, email an updated CV to <a href="mailto:sveness@compassltd.co.uk" target="_blank">sveness@compassltd.co.uk</a>.

Pharmacist Practice Manager - 4 day Work Week!

Job Title: Manager, HIV Standards Support ManagerLocation: Field-based (must be located near London or the South of England)Contract Type: 12-Months (view to go permanent)Reporting To: HIV Standards Support LeadBusiness Unit: HIV, UK &amp; IrelandWorking Style: Field-based with hybrid working 2 WFH - 3 Field (some travel required) About the Role A leading biopharmaceutical organisation is seeking an experienced HIV Standards Support Manager to join its UK &amp; Ireland HIV Business Unit on a 12-month contract. This hybrid role combines non-promotional service development work with field-based stakeholder engagement. You will collaborate with healthcare professionals (HCPs) and allied healthcare professionals (AHPs) to support delivery of national HIV care standards and long-term service improvement. Key Responsibilities Service Development &amp; Support<ul><li>Assist HCPs in identifying and addressing gaps between local service delivery and national clinical standards (e.g., BHIVA, NHIVNA).</li><li>Deliver educational sessions and tailored resources to support clinical best practice and improve standards of care.</li><li>Engage HCPs in service evaluation and support implementation of routine health assessments for people living with HIV.</li><li>Collaborate with external partners and internal colleagues to drive patient-centred service improvement initiatives.</li><li>Support the creation and execution of targeted education programmes and service toolkits.</li><li>Represent the organisation at professional meetings and conferences, promoting service quality and best practice.</li></ul> Internal Collaboration<ul><li>Work cross-functionally with head office and field-based teams to align efforts and share insights.</li><li>Contribute to broader planning, resourcing, and business objectives within the HIV business unit.</li></ul> Customer Engagement &amp; Promotional Activity<ul><li>Represent the product portfolio to a defined customer base using an omni-channel approach.</li><li>Collaborate with territory partners to build business plans and deliver customer-focused activities.</li><li>Manage budget allocations for speaker meetings, external events, and promotional activities aligned with business objectives.</li></ul> Governance &amp; Compliance<ul><li>Ensure all activities are compliant with relevant codes of practice, such as the ABPI (UK) and IPHA (Ireland), as applicable.</li><li>Complete all mandatory training, including compliance, anti-bribery, and GxP, within the required timeframes.</li><li>Maintain accurate reporting and customer interaction records using CRM tools.</li></ul> Qualifications &amp; Experience<ul><li>Healthcare or allied health professional qualification required.</li><li>Relevant knowledge and understanding of HIV treatment and standards of care.</li><li>Proven ability to deliver service evaluation, audit, or continuous improvement in a clinical setting.</li><li>Experience in developing and delivering educational content to clinical audiences.</li><li>Strong interpersonal and relationship-building skills across multidisciplinary teams.</li><li>Experience with congress publications or project management is an advantage.</li><li>Must have passed the ABPI Representatives Exam (or be willing to complete within the required timeframe).</li><li>Flexibility to travel across the territory is essential.</li></ul> Key Attributes<ul><li>Independent, proactive, and able to manage a field-based role effectively.</li><li>Resilient and adaptable, with strong organisational skills and attention to detail.</li><li>Clear communicator, capable of managing a variety of internal and external stakeholders.</li><li>Comfortable navigating ambiguity and shifting priorities in a dynamic environment.</li><li>Committed to continuous learning and personal development.</li></ul> Why Join?This is an exciting opportunity to make a tangible impact on HIV care and service standards in the UK, working with a highly experienced and collaborative team. You’ll play a key role in supporting long-term health outcomes for people living with HIV, while contributing to strategic improvements across healthcare services.

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